I have been a customer of Specsavers for the best part of 40 years and until today I had always thought their customer services to be good. However today my wife and I attended our local branch on High Street Gateshead as my wife’s glasses which she had bought only 3 month previously had a leg coming loose. The girl who served us was from the start abrupt and rude, she snatched the glasses from my wife, looked at them briefly and said there was nothing at all wrong with them. My wife showed her that there was a considerable difference in movement between the two legs. The girl, tutted and said ok I will tighten it. She came back 5 minutes later and said she had fixed it, she had not, there was still one leg loose. The girl in a very surly manner then said, well what do you want me to do, at this point I interjected and said, fix them! Again she took them away, but this time came back and said that she couldn’t do anything as the screw was stuck. I pointed out that the glasses must still be under guarantee. The girl then replied that the guarantee did not cover misuse, I asked her to explain, she then asked my wife to demonstrate how she took off her glasses, my wife did so, The girl then said well clearly you do not take them off this way all the time, you must usually take them off one handed. My wife replied that she always used two hands, the girl then replied in a condescending tone, that in her 9 years of experience she knew that these glasses had been misused. However by this time our discussions were attracting attention of other customers, so noticing this she said as a gesture of goodwill they would provide a new frame. I replied thankyou and in the future we will now go elsewhere, to which the girl replied, you can and I hope you will. On the way out of the shop, in a private conversation with my wife, I said I think we should report that mardy young lady to head office for her 1 star customer service. As we exited onto the footpath, a lady who I believe to be the manageress followed us out of the store and started shouting at us, she said don’t you call my staff a cheeky b, I replied that I hadn't, but having said that, she is! a few minutes later my wife received a call from the manageress to say that I was banned from all Specsavers stores.