The Spa Bath Company Reviews

Name: The Spa Bath Company
Address: 75 Albany Road, Redruth, Cornwall
Rating: 4.78

4.8 Rating 917 Reviews

97 %

of reviewers recommend The Spa Bath Company

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About The Spa Bath Company:

The Spa Bath Company is a specialist UK retailer of whirlpool, spa, shower and walk-in baths, based in Treforest, South Wales. We've been supplying whirlpool baths across the UK since 2003. Our baths are made in the UK by Trojan and Beaufort, with the whirlpool systems fitted at the factory in Wales, and every bath comes with a 3-year warranty. Visit our showroom to see the baths in person, or shop the full range at spabaths.co.

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The Spa Bath Company 5 star review on 24th November 2021

Rizwan D

The Spa Bath Company 4 star review on 13th October 2021

Jeremy M

The Spa Bath Company 5 star review on 5th September 2021

Jenny B

The Spa Bath Company 5 star review on 1st September 2021

Sarah H

234

Anonymous

Anonymous // 01/01/2019

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“The team at Whirlpool Bath Store have been outstanding. Immediate response on a couple of queries after delivery and organised a replacement bath panel from manufacturer. Our bathroom project has been a bit of a nightmare with disappearing plumbers and shoddy work. The Whirlpool Bath store has been a breath of fresh air and kept us sane with service above and beyond”

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“Amanda was amazing super helpful and knowledgeable. Called late one afternoon just before closing and a lovely gentlemen spent a while explaining how to operate my bath, he was so patient and didn't rush me off. Fantastic pre sales and after sales service. Really pleased with my super bath!”

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“We purchased a whirlpool bath for our newly refurbished bathroom. Easy site to order from, ours took a little longer to be delivered as it was ordered the day before lockdown, but as soon as businesses were back open they were in touch with a delivery date. The bath is absolutely amazing with lights, jets and air. Would definitely recommend The Whirlpool Bath shop to anyone looking for a new bath.”

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“The only reason I’m rating 2 stars is because of the communication between myself and whirlpool. Delivery was late by over a month with no explanation to why which I thought was disgusting and they were difficult to Speak to. But I’m the positive side the bath was perfect fitting with no damage.”

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Hi Thank you for your review. I'm really pleased you're enjoying your new bath. Regarding delivery I'm really sorry about the delay, unfortunately your order was placed just before the government forced us to close down, as all our suppliers closed along with the transport networks we use it was impossible to deliver any sooner than we did. Please email aftercare@watermarkspas.co.uk if you have any questions.

“Nice Jacuzzi, good power on the air and water jets. Chromotherapy light was a good addition. Delivered on time. Side panel very week. The bath has problems after turned off as it reinitiate itself after 15 minutes or so without water inside. It has to be turned off completely by the breaker that is located hidden outside of the bathroom, what is a pain. We raised that and other couple of questions to customer service 2 months ago, but patiently wait but no answer yet.”

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Hi Thank you for your review, please accept my apologies, I didn't realise the factory had not confirmed that the system turning on after use is a hygiene purge which dries the pipe work, this system is fitted to our higher end models and is one of the features of the electronic touch pad you have fitted.

“Excellent service delivery on time. Brilliant product”

The Spa Bath Company 5 star review on 18th June 2020

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“Bath arrived when stated Unfortunately it’s still wrapped up in a garage because of lockdown and no one to fit it.”

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“Good communication. Bath came on time. Had no problems with delivery. Packaged very well. Very pleased with the bath itself, very sleek, jets work well. Would 100% recommend this company”

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“Fantastic bath top quality just what I was looking for.”

The Spa Bath Company 5 star review on 26th May 2020

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“We had fantastic communication from one of the members of staff, very informative. The price was great, couldn’t find anything else that compared. The delivery was prompt and careful, again with great communication. Overall we’re very impressed, and the bath looks great.”

The Spa Bath Company 5 star review on 13th May 2020

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“Bath worked perfectly and the kids loved it. Good quality and looks superb. Many people ask where I bought it from and will always recommend the whirlpool bath shop.”

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“I ordered my new whirlpool bath online. The next day I was contacted to let me know when the bath would be ready and arrange delivery. When delivered the side panel was out of stock which was fine as we didnt need it right away. After a week or so I emailed asking when it would be delivered and I got a call within an hour to arrange delivery for the next day. The staff were always lovely and very polite. I am very happy with my purchase and would definitely buy from the whirlpool bath shop again”

The Spa Bath Company 5 star review on 20th March 2020

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“Efficient and arrived quickly. Very nice bath.”

The Spa Bath Company 5 star review on 19th March 2020

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“In my opinion this is the best bath on the market. Easy to fit and the customer service is brilliant, keeping you updated at all times throughout the delivery process. I would definitely buy this again. Martin”

The Spa Bath Company 5 star review on 16th March 2020

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“Ordering is easy and staff I spoke to were great. There was an issue over the wrong size bath being delivered but resolved next day. I can honestly say for a whirlpool bath you are the place to go for a wide range and quality service”

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“Found The Whirlpool Bath Shop really good to deal with. Very easy ordering and the lady I spoke to could not have been more helpful. The bath arrived the day it was expected and could not be more happier with our new purchase. Would highly recommend this company.”

The Spa Bath Company 5 star review on 9th March 2020

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“Great service ,not installed bath yet but will soon very happy”

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“Great customer service, and the team kept us well informed from the point of order up to delivery time. Fabulous bath also, we love it!”

The Spa Bath Company 5 star review on 1st March 2020

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“Wonderful service and amazing bath with affordable price!”

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“Have no problem recommending the whirlpool bath shop top service all the way from order to delivery bath was very good quality and price I could not find better this company is why eBay is so good to deal with when they have company's like this honest give them a order you will not be disappointed”

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The Spa Bath Company is rated 4.8 based on 917 reviews