The Spa Bath Company Reviews

Name: The Spa Bath Company
Address: 75 Albany Road, Redruth, Cornwall
Rating: 4.78

4.8 Rating 917 Reviews

97 %

of reviewers recommend The Spa Bath Company

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About The Spa Bath Company:

The Spa Bath Company is a specialist UK retailer of whirlpool, spa, shower and walk-in baths, based in Treforest, South Wales. We've been supplying whirlpool baths across the UK since 2003. Our baths are made in the UK by Trojan and Beaufort, with the whirlpool systems fitted at the factory in Wales, and every bath comes with a 3-year warranty. Visit our showroom to see the baths in person, or shop the full range at spabaths.co.

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The Spa Bath Company 5 star review on 24th November 2021

Rizwan D

The Spa Bath Company 4 star review on 13th October 2021

Jeremy M

The Spa Bath Company 5 star review on 5th September 2021

Jenny B

The Spa Bath Company 5 star review on 1st September 2021

Sarah H

234

Anonymous

Anonymous // 01/01/2019

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“I have to call them to keep updated regardibg my delivery date”

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Hi Joycelyn We are very sorry for the lack of communication received and have taken your comments on board. A new training plan in place so that this does not happen moving forward. We do strive to give the best customer service and communication and hope that you are enjoying your new bath. Carly Watermark Spas Ltd

“The team at The Whirlpool Bath Shop were very helpful and informative, as I’d never brought any type of plumbing before never mind a whirlpool bath. Since there was a delay of five weeks before my bathroom fitter could start the job, the WBS were happy to store my bath and delay the delivery for my convenience. The bath itself is amazing, the lights make an even more impressive item.”

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“Super service. Great product”

The Spa Bath Company 5 star review on 31st August 2021

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“Never sure about buying online, but Whirlpool Bath Shop put my mind at ease. Communication was great throughout the order, I can definitely understand why people would have reservations ordering online without seen the product but Whirlpool Bath Shop really do put your mind at ease and make the whole experience extremely easy.”

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“Great whirlpool bath and excellent customer service who also sent me the video of my bath testing in warehouse. Bath looks stunning after installation.”

The Spa Bath Company 5 star review on 30th August 2021

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“Staff were very helpful and polite when I rang to confirm delivery date with them. I was very pleased that the Whirlpool Bath Shop have staff who answer the telephone rather than emailing.”

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“I came across The Whirlpool Bath Shop by chance when searching for a jacuzzi bath and I'm so glad I did! The transaction was so easy and the staff friendly & helpful. The square shower bath we bought was delivered on time and eith no issues, I would recommend to anyone looking for great service.”

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“Awesome bath, wish I had taken a couple more upgrades……all in all excellent service although didn’t get a video of it prior to dispatch.”

The Spa Bath Company 4 star review on 30th August 2021

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“We have been so impressed with The Whirlpool Bath Shop. From the start answering our many questions to helping us design our perfect bath for delivery they have been superb and we absolutely love it!”

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“We had a few initial hiccups following delivery but the response and help in resolving these were second to none. I would Highly recommend The Whirlpool Bath Shop - quite simply a stunning product”

The Spa Bath Company 5 star review on 5th August 2021

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Thank you for your review John, your bathroom is looking fantastic.

“Carly was great cant be said for others, I was told bath had been tested and all was ok we have three delivery date where bath did not arrive as promised and finally was told bath had a crack in it and they had to order a new one. And on the fourth date the bath Arrived the day before it should have. If they talk to customers and tell the truth about delay would help. On a positive note the bath and the price are very good and we are very happy with the end result”

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Hi Steve, Apologies that our communication was not as good as expected we are taking steps to improve this, however we are pleased you like and are enjoying your whirlpool bath.

“I highly recommend the Whirlpool Bath !!! excellent quality, great customer service”

The Spa Bath Company 5 star review on 27th July 2021

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“Excellent quality but need to be clear fitting/operating instructions.”

The Spa Bath Company 3 star review on 26th June 2021

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Hi Susan Thanks for your feedback, I've passed that on to the team. Your bath is looking great. Hope you enjoy it.

“While the spa bath we ordered is as described the customer service and support is shocking. Considering we spent a lot of money adding extras , we have suffered terrible communication and service. The minute we had a query or issues with the product the process for this has been very poor. Because of this I would not recommend this company and would not use them again”

The Spa Bath Company 1 star review on 24th June 2021

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Hi Jeremy Thanks for your review, I'm really sorry to hear this. If you wouldn't mind sharing the issues you've experienced I'd be happy to look into this. Please drop me an email martin@thewhirlpoolbathshop.com if you want to discuss this further.

“Good quality Bath, and arrived when promised. Make sure you fill the bath with water prior to final installation, we had a small leak , but it was easily sorted. The taps did not function properly after a couple of days, this was not the fault of the Whirlpool bath shop but the tap supplier ( Hudson Reed) who sent a replacement part. The problem about that was the that the bath was fitted and installed, so it had to be taken out again, at a cost of £400. Sounds a lot to fix maybe, but the bath was fitted snug to three walls with tiling down to it, so more work than usual to fix. Guess what, the tap company was not interested at all in helping out with that, but all said and done, the bath is fantastic.”

The Spa Bath Company 4 star review on 23rd June 2021

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“Beautiful bath and really excited about getting it. Sadly was scratched during transit but has been repaired very efficiently and now ready for installation”

The Spa Bath Company 4 star review on 22nd June 2021

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“The wife is absolutely delighted with the bath. I struggle to get her out of there. Top quality product with great service. Very impressed..”

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“Delivery took a lot longer than advertised & it wasn’t clear that a bath plug needed to be bought separately. Also allowed me to add the free chrome therapy light to my order then later told I wouldn’t be able to receive it. Quite disappointed with that. However now the bath is finally up and running, I’m happy with it. A lot cheaper than plenty of offline shops and makes my evening bath a splash more relaxing !”

The Spa Bath Company 3 star review on 20th June 2021

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Hi Thank you for your review, we're pleased to hear you're enjoying your new bath. The waste/plug is displayed as an optional extra, we're sorry you missed that. The light was in a promotion for our range of Aquaestil baths, you didn't puchase an Aquaestil bath so the offer was not available to you.

“Fabulous customer service. L shaped whirlpool bath 🛁 with 24 jets and chromertherapy lights is fabulous 5 stars Thanks”

The Spa Bath Company 5 star review on 20th June 2021

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The Spa Bath Company is rated 4.8 based on 917 reviews