“Dreadfull company sent out a faulty unit sent back still waiting for refund been 4 days so far .went to do trustpilot review but can't find this company . Avoid”
Hi John,
We know faults with an electronic item are frustrating. I see we processed the refund on the same day as the item was returned to us. As indicated in our refund confirmation, it can sometimes take up to 7-10 days before it appears on your statement.
Kind regards
Sim Scapers Team
Hi John,
We're sorry things didn't work out as hoped. We've done our best to assist you throughout, arranged collection at our cost, and will process your refund promptly once the return is received and checked.
Sim Scapers Team
Hi John,
We're really sorry this was your experience. While faults can occasionally occur with electronic products, we're glad we were able to respond promptly to action your preference to arrange collection and a refund.
Best wishes
Sim Scapers Team
