“I didn't receive the item as described then to add to my disappointment, Bicycle Hero have not even had the courtesy to reply to my email of complaint.”
“Item arrived within the time expected and was well packed. The pkg contained all items expected however the items did not come with directions for use of the items contained making it near impossible to use without much thought and trial and error. Not Sewoong's fault but Topeak should include directions in English.”
“Lousy customer service. Order some mudguards over a month ago. Order is still "processing". Wtf. I mean no communication whatsoever. I've emailed support almost a half dozen times with no response. Who are these people? Is this an actual business. Skip them.”
“Hi Sewoong,
Just a quick note that I have not received my order from BicycleHero yet (Order ID: 100021052). Is there any tracking information that I could use to check the status of the package?
Thanks,
Clara
clara.hungr@gmail.com”
“Cap - Good quality with sewing Logo
Vest - Good quality but Logo was printed instead of sewing
Packing - Poor to me because packed in zip block bags
Delivery - Payments on 18Jan17 , Received on 07Feb17 (20days) Average to me as I received it without any damage or missing parts.
Overall - Happy and satisfied with what I have received. Thanks!”
“I place an order on the 18 of January, paid for an Express Tracked Delivery - Tracked Courier (4~6Workdays) It has been now 2 weeks (12 working days) and no follow-up, no calls, no emails, no information regarding this purchase. I have sent two emails to staff with only one reply (no satisfactory). This is the last time I purchase anything from this online store.”
