“Slightly concerned to be ordering from the other side of the world on the internet. None of my worries were needed. Fantastic service, they contacted me when the order was received, picked and posted. Delivered through Royal Mail.”
“I needed a seatpost clamp for my BMC Team Machine. I looked everywhere online and even contacted local BMC Dealers as well as BMC Directly. No one had the part in stock and could help me out.
I stumbled upon one that was in stock at bicycle hero and immediately put the order in. It was expensive at over $100, but I was expecting that.
The part came in sooner than expected and it was exactly what I was looking for.
Thank you.”
“tried emailing this which just says they will inform you on your delivery in 24 hours but i opened 4 tickets with no response....guess i should have listened to these reviews i know some are fake but the bad ones are real...ordered these tires before christmas and still no tires. guess my next option is to contact my credit card. beware of this site!”
Hello
Sorry to delay the update. Because your item is the heavy one, it was moved by third party cargo. It will arrive at USA in Next Week. As you can see the delivery description, your shipping option which is only USD 6.89 from South Korea to USA by Air is economic shipment. Depending on the item weight(120lbs), we have to choose the best solution. When it is arrived at USA, UPS ground will take it to you. If you do not need it anymore, please confirm it, we will stop and refund all your payment.
BicycleHero
“In addition to the item arriving 24 days after I made the order, it was not compatible with the seat post that it claimed to fit. Extremely frustrating, as I had posted a question as to whether the part fitted the specific bike model I had, but I didn’t receive a reply for three weeks, and when I did, it suggested I looked at the photograph.”
“Process worked perfectly. Sewoong did exactly as they promised and kept me informed on the way. I would have given them five stars but I missed a detail on the item - I thought I was buying with AAA batteries but item uses tiny expensive unrecheqrgeable CR2032 so more for ornament than use!! - my fault!”
“I placed my order with BicycleHero over 28 days ago and they have not sent any communication beyond an initial confirmation of order. They have not responded to my email. Their phone number contains 11 digits and does not work. Login to my account indicates only that the order has not shipped and does not provide any channel for communication. Do I keep waiting or do I tell my bank to cancel payment?”
“After years of searching I finally found the bag I have been looking for! Easy transaction and fast international shipping! Thanks so much and I will definitely buy from you again!!”
“I ordered a Zefal AIR PROFIL FC02 Silver and Black bike pump from this business. I received a Silver and Red pump instead. I contacted Bicycle Hero about this and was told to send pictures of the pump I received and that they would do an exchange. I sent pictures but no response. I have sent several more emails but no response. I know it does not sound like a big deal but I bought a new custom bike this summer and wanted the pump to match the bike. So would not buy anything more from this business.”
“Placed an order with Bicycle Hero for hard to find Suomy (Suomy has gone out of business) replacement helmet pads that were honestly overpriced. I ordered 2 sets. Took about a month to arrive. I received 2 Suomy facesheilds instead!!! Filed a complaint with Bicycle Hero, they quickly responded about my complaint via an obviously automated computer response system. I explained my dissatisfaction and sent a photo of the wrong items. I expected a response within a day or so. Almost a week has gone by without any response from Bicycle Hero at all.
I filed a report with PayPal and I'll get my money back soon.
My experience with this company is highly disappointing!!! I'll never use them again.
I'm very glad PayPal is there to help the consumer in situations like this. I never buy without them.”
“I wasn’t sure because I had never ordered anything from them… But I I am very happy to have ordered my stuff from them. Great service and great products”
“I needed a lightweight tail light for my lightweight rear fender. It fits the bill nicely!
I just wonder why I can't find B&M's bottle generators anywhere! Not everyone can afford hub generators. I have 3 older English bikes.”
