Serpentia Reviews

Name: Serpentia
Address: Serpentia, The Willows, Stoke St. Milborough, Serpentia, The Willows, Stoke St. Milborough, Shropshire
Rating: 4.96

5.0 Rating 162 Reviews

99 %

of reviewers recommend Serpentia

Company Reviews

Product Reviews

Metrics

5.0

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

Serpentia 5 star review on 18th March 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great priced product which was quickly sent out”

Serpentia 5 star review on 21st February 2022

Helpful Report

“Excellent service.”

Serpentia 5 star review on 20th February 2022

Helpful Report

“UV Bulb delivered within delivery time, well packed and no damage.”

Serpentia 5 star review on 4th February 2022

Helpful Report

“Great service, would use again.”

Serpentia 5 star review on 28th January 2022

Helpful Report

“Great service, definitely will buy again”

Helpful Report

“Best reptile shop in the UK. Back again for another pulse thermostat, as I was using one for a ceramic bulb and a heat mat. I was having trouble regulating the ambient temperature and the warm side using one thermostat. Shipping is free and arrived in 2 days which is amazing! Very fast support response time. But that's the least of it, Rod is so knowladgable, we exchanged multiple emails, regarding ball pythons, habits, temperatures, humidity, thermostats, temperature and more. It's my first snake and his help has been more valuable to me than anything. When I ask questions to other people I'm usually left with more questions than answers, and but Rod's advice & knowladge gave me confidence in my steps going forward. I had a lot of problems with temp & humidity levels dropping. Thank you Rod & Kasia, I'm eternally grateful.”

Helpful Report

“Excellent service. The correct item arrived very promptly and was well packaged. Highly recommended - I will order from Serpentia again.”

Helpful Report

“Very happy with their customer service when a little problem arrised that was quickly resolved will buy again”

Helpful Report

“Excellent service and reasonable prices. Communication from Serpentia has been brilliant. They went above and beyond to ship my orders during the Christmas and New Year no-man’s-land.”

Helpful Report

“Very helpful”

Helpful Report

“2nd time I've ordered from here very fast delivery thank you”

Helpful Report

“Great service and fast delivery. Will shop here again.”

Helpful Report

“Went the extra mile. Friendly, efficient and happy to help.”

Helpful Report

“Very good customer service, Rod was amazing, couldn't find express delivery option but he went out of his way to make sure I received it in time, never experienced anything like it with any other company, very highly recommended. Wish I had ordered all my other things from these guys! Thank you Rod!!”

Helpful Report

“Very fast delivery and superb customer service. You have gained a new customer, thank you”

Serpentia 5 star review on 5th January 2022

Helpful Report

“Easy to order. Dispatched quickly and arrived on time.”

Helpful Report

“A quick response is important to me and I found that here. The item was reasonably priced, arrived in good order, and is exactly what was advertised.”

Serpentia 5 star review on 23rd November 2021

Helpful Report

“Efficient service”

Helpful Report

“Great product, hubby loved it and it arrived within 24 hours!”

Serpentia 5 star review on 21st October 2021

Helpful Report

“Quick delivery Item as ordered”

Serpentia 5 star review on 11th October 2021

Helpful Report

Serpentia is rated 5.0 based on 162 reviews