Scutum South East Reviews

Name: Scutum South East
Address: 33 St James's Square, London, City of London
Rating: 1.00

1.0 Rating 6 Reviews

0 %

of reviewers recommend Scutum South East

Company Reviews

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Visit Website

Phone:

020 3124 1632

Email:

infosoutheast@scutum-group.co.uk

Location:

33 St James's Square, London
City of London
SW1Y 4JS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arranged an appointment for intruder alarm by telephone for January. Received a call back soon after asking if the engineer could come instead on the morning of December 30th, which I agreed to and the receptionist confirmed. No one showed up. I called Scutum and was told there was no record of this appointment and Scutum South East was closed from Christmas to January 6th. All calls being diverted to emergency number. What a mess !”

Helpful Report

Posted 10 months ago

Hi Mark, Thank you for sharing your concerns with us. We are sorry to hear about the miscommunication regarding your appointment. It’s frustrating when expectations aren’t met and we understand how disappointing it can be. Your feedback is crucial, and we are currently reviewing our scheduling procedures to ensure that such issues don’t happen in the future. We appreciate your patience and understanding. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly. Thank you again for your feedback. Best regards, Scutum South East

Posted 9 months ago

“After nearly 30 years with AAA then Scutum I'm shocked at the huge increase in costs. (£217) Comments answering previous reviews suggest the rise is in line with industry costs. So how come I've got a local firm to do the same maintenance deal for £75. I needed a new box and a battery and the total cost was £210. Nick”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We truly appreciate it. We understand your comments, and we’ve heard similar concerns from other customers. Our recent price adjustment was necessary due to a company restructuring that has allowed us to expand our coverage across the Southeast of England and invest in additional staff and resources to further enhance our services. While we recognise that local companies may offer lower rates, these businesses typically operate with fewer overheads. Our pricing reflects the level of expertise and service we provide, particularly in the commercial sector, where we specialise. However, we continue to welcome residential customers and remain committed to delivering exceptional service backed by over 30 years of industry experience and with an NSI Gold accreditation. We hope that despite your decision to move to a local company, your experience with us has been positive. Providing excellent customer service is something we take great pride in. We wish you all the best moving forward and thank you again for your feedback. Many thanks Scutum South East

Posted 1 year ago

“Agree with previous review nearly 100% price increase for this year is ridiculous. A 20 minute visit by engineer.”

Helpful Report

Posted 1 year ago

Hi there Thank you for taking the time to leave feedback about our recent pricing changes. I can confirm we have had to review our pricing model. We understand your scepticism about the increase in prices and subsequent impact on value. However, we want to assure you that the increase we have rolled out is accurate and equal to the cost increases seen across the industry. However if these changes in price no longer suit your preferences please get in touch with us directly and we can discuss terminating your contracting contract at 0 cost. We apologise for any inconvenience caused on this occasion. Best regards, The Scutum South East team.

Posted 1 year ago

“We have just received the same price increase as the other review. Last year we were talked into having a new box we did not really need and now this huge price increase. Shocked. he”

Helpful Report

Posted 1 year ago

Hello there Thank you for taking the time to provide us with your feedback on your recent experience with Scutum South East. We have had to review our pricing model across the board following price increases we have seen. Whilst for many years we have tried to absorb the cost of these increases on behalf of our existing customers, there comes a point where we have been left with no choice but to increase these. If our new pricing model is not one you wish to pursue moving forward, we completely understand and are more than happy to terminate the contract with us at no cost and allow us to part ways. Please get in touch directly if this is the case. Thanks again for your feedback. Best regards, Scutum South East

Posted 1 year ago

“Domestic alarm contract risen over 110% from last year. A rise in cost would have been expected but over 110% is outrageous. Preying on the vulnerable elderly. I just wish my mother had shown me the letter before paying as I would have advised her not to continue with this company. I note they replied to another person saying they tried to absorb costs but now they have to put up their prices. But by over 110%? Sounds to me like this company is in trouble and won't be around for much longer.”

Helpful Report

Posted 1 year ago

Dear Ruby, Thank you for taking the time to provide us with your feedback on your and your Mother's experience with Scutum South East. I can confirm we have had to review our pricing model. We understand your scepticism about the company's response regarding absorbing costs and subsequently raising prices. However, we want to assure you that the increase we have rolled out is accurate and equal to the cost increases seen across the industry. Once again, thank you for sharing your experiences with us and we value the feedback. However, if our new pricing model is not one your Mother wishes to pursue moving forward, we completely understand and are more than happy to terminate the contract with us at no cost and allow us to part ways. Please get in touch directly if this is the case. Best regards, Scutum South East

Posted 1 year ago

“Home alarm contract price increased from £81 to £175 excl VAT. 116% increase, 29 times the current rate of inflation. Despicable way to do business and to treat loyal customers.”

Helpful Report

Posted 1 year ago

Hi there Thanks for taking the time to leave this review. We always value feedback on our services positive or negative. Having had the chance to review this case, we thought we best to reply to a few of the comments you have made. We have had to review our pricing model across the board following price increases we have seen. Whilst for many years we have tried to absorb the cost of these increases on behalf of our existing customers, there comes a point where we have been left with no choice but to increase these. We are sorry that on this occasion you have been left unsatified with the pricing on this and whilst we have tried to do something with the price for you we completely understand and are more than happy to terminate your contract with us at no cost and allow us to part ways. All the best, The Scutum South East team

Posted 1 year ago

Scutum South East is rated 1.0 based on 6 reviews