Subject: We’re Sorry About Your Delayed Order
Dear JG
We hope this message finds you well. We’re writing to sincerely apologize for the delay in delivering your order. This was due to the increased demand during the Christmas holiday season, and we deeply regret any inconvenience caused.
As a token of our apology and commitment to your satisfaction, we’re offering you a 10% compensation refund to make up for our mistake. Please know that we always prioritize our customers over profits, and your trust means everything to us.
