“I was very disappointed with the entire experience. It took a long time to receive my impression kit, and then it was incredibly frustrating trying to get an impression that SayCheeseClub would approve. I ended up making 12 impressions before one was finally accepted. After that, it took even longer for my retainers to be made and shipped. From start to finish, the entire process took months. Based on my experience, I would not recommend this company.”
“They send two putty kits and the first one solidified too quickly while I was fitting it in the retainer and the second one they said didn’t show my upper gum line enough. Had to order more and it cost for both the putty and shipping. They sent four putties this time and they wouldn’t solidify at all so I had to email them. They said it was a manufacturing issue. They sent out two more and it took a couple of weeks. I sent an impression back and it took another month. They did not send a confirmation of shipping for the finished bite guard. It arrived and does not fit and I didn’t send my impressions this time for approval because I knew exactly what I did wrong before and this whole process took long enough already so I don’t get a replacement or refund. Just wouldn’t mess with them and the headache and the fitting. JS Dental was a much better experience. The hybrid hard bite guard I ended up getting is a pretty thin hard one anyways.”
“It’s been almost two months since I ordered this with no retainer in sight. No proactive reach outs about a delay. Communication and service are incredibly poor”
“Im recieving messages stating the imprints were recieved at the state of the art dental lab and now im being asked to supply a shipping number because the lab lost them.”
“I sent pictures of my upper teeth imprints through your website and still have not been told if I can mail them. This has been at least 5 or 6 days ago. I sent a message through this rating app and still haven’t heard anything. I sent the message without giving a rating so that may be why I haven’t heard anything. I’m hoping by giving a low rating it will catch someone’s attention. I clench and gtind my teeth so I really need this night guard.”
“This has been one of the worst customer service experiences I’ve had.
I submitted my impression photos on February 28th. After hearing nothing, I followed up on March 5th. Two days later, they claimed my impressions were approved on February 26th… which is impossible because I didn’t even submit them until the 28th. So right away, their communication/system is clearly off.
I told them I never received any approval email and mailed my impressions out anyway.
Then—nothing. No updates for two weeks. I had to reach out again on March 17th just to find out they received them on March 11th and that it would take 10–14 days.
That timeline came and went with zero communication. I emailed again on April 3rd. Suddenly they respond quickly, promise an update in 48–72 hours, then send a random $10 refund instead of an actual update and push the timeline again.
At that point I told them if it didn’t ship, I wanted a full refund. Funny how it magically shipped right after that.
Then the worst part—the retainers are completely unusable. The top one does not fit at all, and the bottom one has so much excess material along the gum line that it literally cuts into my gums. Painful and unwearable.
Instead of issuing a refund, they hid behind their “60-day policy” and sent a remake that I never agreed to. The remake was even worse than the first set.
I sent photos and videos showing all of this and have still not received a proper response.
At this point, they have completely stopped responding while continuing to send generic messages about “resolving the issue.”
Terrible communication, constant delays, and a product that doesn’t even work. I would not trust this company with your money.
Honestly, I’d be surprised if this review even gets posted since it seems like they filter what gets shown.
Avoid this company.”
“I uploaded my impressions last week. However, I have no one has responded. I sent a follow-up text and email but have not received a response. I thought the company was reputable but apparently not.”
“It has been extremely difficult to get “approved” impressions. Had I known it was this difficult, I would not have ordered it at this point, I have spent more money than I expected and had to buy two additional sets of putty and still don’t have an approved impression. This process has gone on over a month. I was going to pay additional money to schedule the appt for help with this, but they only have appointments when my son is in school. The whole process has been extremely frustrating.”
“poor comunication, days before they get back on text or email, ghosting me until I dipute service incomplete. I ask for a call, said they would call in 24 hours no response.”
“My order was delivered to the wrong address and I called and emailed to correct this. I was told it was my fault, which it was, but no help was offered. Now it is returned to sender and no one is answering emails. I just need my order shipped back to me. There is not a way to update my address or speak to someone who will help.”
“Very frustrated with this impression kit.
The putty sets way too quickly. On my first attempt, it hardened almost immediately after mixing, leaving no time to place it properly or get an accurate impression.
On my second attempt, the tray did not fit well. It seems like my teeth are too long, and the putty does not cover my gums enough to create a usable impression.
I only have two sets left and still need both upper and lower impressions, so I am concerned I will not be able to complete the process.
I have also reached out to customer service and have not received a response.
Overall, the putty dries far too fast to be workable, making this product very difficult to use.”
“So far I have been less than impressed with say cheese club. My order was seemingly split in two because I ordered two separate types of items. When I tried to upload photos for approval it said it couldn’t be found and to contact support. Good luck with that. There is no live help and no response for days. If you are expecting a quick process, look elsewhere. I finally got a response but the process is painfully slow.”
