“The quality of the dress I ordered was very poor and did not resemble the photos online. When I requested a refund I have been repeatedly offered store credit instead. This does not make me want to shop with this company again. Sometimes items just don’t fit or meet your expectations and you should have the choice for a refund. I think this is very poor service.”
“The quality of the material and finishing of the dresses is poor given the price. The cut and fit is also not great - I am a regular size 8 and while the dresses and whilst the dresses fitted - I could not get the zip all the way up - a size 10
would be too big. But more than that - the customer service is appalling with items shipped from Australia [which you have to pay a considerable amount to retrurn] and a strict and rigid no refund policy - which is really disappointing as there is really no way of knowing an item is unsuitable until it arrives and it’s rather pointless issuing a credit note if future items are also going to be unsuitable due to fit - and it’s not entirely environmentally friendly shipping and returning items from the U.K. I feel a bit scammed if I’m honest and will not be using this site again or recommending to others.”
“Worst shopping experience ever. Breaching UK consumer rights laws for distance selling and blantly ignoring the fact and my emails, dreadful sizing - UK 10/12 you will need an XL, hugely overpriced garments, terrible customer service - like speaking to a chat bot!
They are pushing a store credit only returns policy, which despite what they think, does not supercede UK consumer rights to cancel order for a full refund.
Avoid at all costs!
I'm opening a case with trading standards today”
“Absolutely terrible. Received a dress with a tear in the side and the customer services have refused to accept the return or even reply to my emails.”
