“Zero stars not an option, but this is what they deserve! The goods were damaged in transit, so their courier APC returned them to Rackitdirect, providing photographic evidence of delivery to them. No replacement or refund has been forthcoming and my repeated attempts to contact Rackitdirect have failed because their advertised email address does not accept incoming messages, and their advertised telephone number results in an 'unable to connect ' message. I have applied to Mastercard for a chargeback of my money. Be warned.”
“Superb and service to match. We bought the 5-step ladders. Very well made, solid construction while being lightweight and very easy to manage. The extra wide steps make a real difference as does the non slip coating on the grip bar at the top. Delivered very quickly too. I don't normally do reviews but it's such a refreshing change to find a product that has been well thought out with the user in mind and especially not be charged a rip off price for it. Highly recommended.”
“Husband really impressed with this ladder, it has enabled him to reach the roof safely on our static caravan to repair a small leak, he also loves the various ways it can be used and it fits in the car beautifully.”
“Sack Trolley ordered was a good price. Item was delivered quickly and well packaged. I have used the trolley and found it to be perfect for my needs - moving heavy plant tubs around the patio. Stores away very nice and compact. Would highly recommend RackitDirect.”
“I seldom take time to write reviews but am choosing to do so now because I am so very pleased with the customer service, the delivery of the product and the product itself. My step-ladder was worh waiting for- it is sturdy without being too heavy for me to carry and it is as attractive as a step-ladder can be !”
