PG Promotional Items Reviews

4.91 Rating 356 Reviews
99 %
of reviewers recommend PG Promotional Items
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Over 7 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
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Anonymous  // 01/01/2019
Great prices, and delivered on time. Would highly recommend
Excellent service and good quality product
I've just received and order from PG and can thoroughly recommend them.
The staff are very professional and friendly and the service is quick and thorough.
We are delighted with our branded promotional pens and will definitely order from PG again.
Hi Justine

Thank you for a great review! We are so pleased you love your pens and we hope everyone else does too!

The PG Team
Easy to use ordering service, efficient with design set up, very friendly and efficient service.
Excellent service from start to finish. Design service was very simple, always checking i was happy with any colours or proofs.
Items arrived very quickly and are very good quality.
I will definitely be using PG again and highly recommend them.
PG Promotional Items 5 star review on 8th November 2020
Alun, thank you for taking time to share an amazing picture of your branded items. They look awesome! Hope these all work out for you and we look forward to working with you again in the future. PG team.
The stock we received was good, and we were very pleased with the results of our personalised designs. My only grievance is with the delivery company, due to a damaged container. luckily the pens were absolutely fine.
Hi Chris, We are pleased your items were good and arrived in short time. thank you for you feedback, we will take this up with the courier so they can hopefully improve their third party service. Thanks again for using PG Promotional Items, we look forward to working with you again.
I ordered some face masks and they were not fit for purpose. They hang off the face. When I contacted them to complain they refused to take them back and replace them. We are left with masks that are too large and do not cover the mouth and nose
Having used PG Promotional Items over the last few years to purchase merchandise for our small charity, I have always found them a fantastic company to do business with. Their prices are competitive and they have a wide range of products, however their customer service is second to none. I always start with them when researching new products as they go over and above to help and advise. A pleasure to deal with.
Amazing service and speed as always
Just to let you know the notepads and pens arrived safely at both places.
They look great.
Many thanks for an excellent service!
Fast, professional and quality products, not much more we can see. 1st class.
The items arrived on time and the branding of the items was quite good. The quality of the erasers was not as good as I have expected but it is acceptable. Overall I am satisfied.
First class service and great value products. Highly recommended.
Notebooks with debossed logo were very good.
Polo shirts were all around 2 sizes too large. I am XL in the high street but medium in these polo shirts. So will never use some of them that I have. Also as result, the smaller ones I bought are too big for the small people I bought them for.
Service was great - only gave a short notice period for the order but Paul fulfilled this and the product was well liked by the recipients.
Fantastic service, ordering was smooth and easy. Paul took care of everything for us and was very fast at coming back to me. The end product was fantastic delivered within the time frame provided. Clients were very happy.
From the initial contact until I received my products, the communication and the service was brilliant from PG Promotional Items. Price was very good too..finished product was outstanding
PG Promotional Items were quick to come back to me regarding my artwork once I had ordered. They were quick to answer any questions I had which meant the artwork was approved very quickly and could then be sent through to production.

Delivery of the 50 mugs was faster than I thought it would be (especially at a busy period like Christmas) which was great.

The product itself turned out how I wanted it and as described. However, one of the mugs was badly damaged from the factory (not from the postal transit because they were packaged perfectly). That mug cannot be used at all because it has a scratch mark that goes straight through our brand logo and a second mug has two scuffs which could possibly still be used.

Unfortunately I needed exactly 50 mugs for the direct mailer I was sending out before Christmas and now only have 48. If I had more time I would have sent the 2 mugs back to be replaced .

I would possibly use the company again in the future but be weary of damaged products, so probably order spare in case.
PG Promotional Items 4 star review on 16th December 2019
Good morning Tamsin, Thank you for your time to bring your issue to our attention. Thank you for a great review. We are also interested in resolving your issue, one of our team will be with you very shortly to discuss this further.

Thank you again for your feedback.
The PG Team
Excellent service! Great communication and the product arrived earlier than expected. We are really pleased with the items purchased. Thank you Paul and the team.
Very helpful, great value, friendly service.
PG Promotional Items is rated 4.91 based on 356 reviews