“Terrible customer service. Not even the basics from taking the correct measurements to begin with. Then had to wait a long time to be fitted. Did not complete the job that was specified and useless with customer care.”
“Friendly, efficient, clean and tidy! From the beginning we really liked working with Outershade. No hard sell just sound advice and input from Ollie and Harri which allowed us to make a decision without feeling pressured. Lewis and Ben installed our awning this morning making a great job of it and tidying up after themselves. Couldn't be more pleased. Thanks everyone.”
Thank you so much for such a wonderful review, Andrew! We are incredibly grateful that you appreciate the efforts we take to ensure friendly, efficient, and clean service. We especially enjoy having customers like you who choose to work with us time and time again. We are so glad you were pleased with Lewis and Ben's work! Thank you for being a loyal customer.
“Excellent service from the start. The installation team were polite, efficient and so tidy! I am very pleased with the Markilux awning and would highly recommend Outershade. Thank you.”
“Delivered and installed 3 months late (with missing parts), complete lack of follow up and care from management on a large and expensive veranda. Within a year it has defects, still waiting many months for repair. Now not getting any return emails.”
“Absolutely over the moon with our new electric awning. Fantastic job from the entire team. From consultation to delivery and installation, everything was done professionally. Highly recommended!”
“The attention and care taken was simply sensational. Took time to ensure quality installation.
By the way the Marilyn awnings are great too!
Highly recommended.”
“Outershade were by far the most attentive and helpful during the initial survey of the three companies we requested. Their quotation was both competitively priced and comprehensive on the detail on what was being supplied. Our initial queries on the quotation were answered clearly and patiently which improved our confidence in the company. The installation phase went extremely well and the installation was completed quickly and efficiently. Although just installed it meets all our expectations. We are very pleased indeed”
“Ours was to be a replacement for a different type of awning and, initially, there was some confusion about this and the required measurements, but the installer Mike and his colleagues went to enormous trouble and extra expense to get matters right in the end, still within the original price. We are ageing so greatly appreciate the electric operation compared with the manual we had before. Good quality German-made product. Very attentive service. Would strongly recommend.”
“We moved into a property with a south-facing garden and large bi-fold windows. An awning is a significant expense and was never on our wish list but we struggled to use the living space as it was so bright and hot during the spring and summer months. The service from the team at Outershade exceeded our expectations. There was mistake in the initial survey but this was quickly spotted by Mike the installer and remedied with a slightly different method of attachment. In our opinion, the awning looks great, enhances the look of the property and makes the living space feel more comfortable and sophisticated. It's great to have out during the sunnier months and helps create a cosy space for socialising on warmer evenings. Thank you very much, Outershade!”
“Help was given at every step, from choosing the awning that met our needs to installation. The awning was fitted quickly and efficiently and all was left clean and tidy. Clear instructions on how to use and maintain the Awning were given. Awning looks great and a competitive price.”
“All aspects of the service we received were excellent. The price was competitive and the installation done by an experienced team, who also removed two items already attached to the wall without problem.”
“Seamless experience start to finish, very efficient and professional service. All questions on the day answered and explanation at the end was clear and simple. They did thorough clean up at the end which was nice touch to finish with.”
“Very efficient installation, all was left clean and tidy, and instructions on how to use the awnings well explained.
Good selection of fabrics to choose from. Came back to fit wind and sun sensors, again very efficient.
Very professional service”
“the guys were polite very experienced. Installation very quick including excellent advice on where to wire in to electricity.
Please thank them both for me”
“Excellent customer service from outtershade. Came over for an appointment and explained all the available awning options (and there are a lot). Talked through what we would need which made our decisions much easier.
The guys who came to fit the awning were excellent - polite, tidy and very knowledgeable regarding the product. Would thoroughly recommend.
Also, the staff at the office were very helpful and patient with our decision making too - great company.”
