Hi David,
We're incredibly sorry for the delay and for not responding to your email sooner.
Over the past few months we've been migrating to a new website and order management system. Unfortunately, this had a knock-on effect on a small number of returns and customer communications received during this period, and we're very sorry that your refund was affected.
We're pleased we've now been able to process your refund, but we completely understand your frustration at having had to wait so long. Please accept our sincere apologies for the inconvenience caused.
We're working hard to ensure this doesn't happen again and really appreciate your patience while we've made these improvements.
Kind regards,
ONU Designer Wear
