Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.87

3.9 Rating 1,719 Reviews

72 %

of reviewers recommend Oak Furniture Land

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0800 440 2253

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social@jbglobal.co.uk

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DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 1 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so happy with the service I received from Oak Furniture Land in Tollgate today. The lady serving me was so helpful and kind, the man was so Helpful too. I had such a warm welcome , I purchased a chair. Thank you both for making my day.”

Helpful Report

Posted 6 months ago

“I placed a post on Trust Pilot to assist others with problems they experienced with this company refusing to price match prior to delivery of their orders and have been harrassed by Oak Furnitureland ever since. This is what I wrote:- I previously posted this but it was taken down as Oak Furnitureland weren't happy. Trust Pilot advised today it had been reinstated as I proved I am a genuine customer of this God awful company but as I cannot find it, lets try again. I don't really know what the big deal is as the post is to assist people who have been refused a price match by Oak Furnitureland. I have yet to do my actual review so WATCH THIS SPACE! So, We bought a suite from the store in Stirling, Scotland and where advised to keep an eye on the price. If it dropped before we received the suite, we were to contact them as we would be entitled to it at the lower cost. The price didn't drop so we obviously couldn't put that to the test but had that been the case, and I was then told no can do, I would have cancelled there and then. We have not been impressed with the quality of the product we received and will not be buying from oak furniture land again. And just to reiterate to Oak Furnitureland - it might be helpful to your customer, Mr Windsor, to confirm he can be reimbursed the difference he is due. And please don't post a cut and paste reply requesting more information from me. I have provided my order number so you are well aware of the outcome of my horrendous experience with your company. Ever since posting this I have been repeatedly called by Tracey at Oak Furnitureland - this is what I updated my post with-: Hi Tracey, unclear as to why you are looking to speak with me. The many emails relating to my order number have repeatedly said I do not take calls. Having accessed my order number you will also have seen that my order, which was originally placed in November 2022, was cancelled after having received half of someone else's recliner settee in March 2023 then a faulty replacement 17 weeks later. The matter is concluded and there is nothing else the resolutions team can do to compensate for my horrific experience. This was made clear to me when I was advised that badly let down customers who have waited almost a year to get what they ordered then are forced to cancel due to a lack of faith in the company and their products, cannot be offered cash compensation as there is nothing to offset it to i.e. order cancelled so zero balance. Please do not call me again - my phone is on silent. Thanks. So guess what folks, yip, another 3 missed calls today from Tracey saying she wants more information as she "is not quite sure what the issues are with the order"!! and if I'd like to chat, they work Monday to Friday (even though she called on a Saturday). I kid you not, if the emails back and forth were in paper form we would have a new War & Peace volume on our hands. Perhaps if I pleaded with Oak Furnitureland to call me they might leave me alone.”

Helpful Report

Posted 6 months ago

“The insurance is not worth having as when you claim they won’t fix it they find loop holes to get out of it I would recommend you do not waste your money on there insurance I’m very unhappy and mad 😡”

Helpful Report

Posted 7 months ago

“I received my table and chairs on 16 th January they were damaged so took a load of photos and sent them to customer service.since then I have had four more deliveries the last one today 11th august which as also gone back.I received a call back and asked to speak to a manager took me three times of asking to eventually to be put through .I am now receiving a full refund but have to wait till oak furniture land pick the table and chairs then I will get refund 3/5 working days after that.wont be buying from them again x”

Helpful Report

Posted 8 months ago

“Home Furniture Shop Oak Furnitureland Overview Reviews About Oak Furnitureland Reviews 151,330 • Excellent TrustScore 4.5 out of 5 4.4 VERIFIED COMPANY In the Home Furniture Shop category www.oakfurniturela nd.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.4 151,330 total 5-star 75% 4-star 12% 3-star 5% 2-star 2% 1-star 6% Your review is pending.Read more Julie 3 reviews Rated 1 out of 5 stars Bought a beautiful table and chairs on… Bought a beautiful table and chairs on line , was so pleased with the choice i’d made , a few weeks had past i noticed the grey finish paint on the table lifting of on certain places of the table top , the table isn’t used as such i’ve a son who’s disabled and uses his chair and table for eating and then there’s myself, , that’s it no children at home no big family, i rang them they arranged a guy to call out and see the table , he said it’s water damage??????? i use wax to clean the table, impossible!!!!! so we agreed to disagree he said i can see you wax it definitely, but there’s water damage, this totally blew my mind as the wax was applied by a dry cloth , so he said see what the company say , i’m the meantime i’d a professional call to the house to have a look he said if it was water damage the whole top of the table wud be damaged, not the way it is on yours , my suggestion is wasn’t primed properly, so i rang oak furniture land back , to be rudely confronted by a lady who’s english was very very poor , but i got enough from her to tell me the they were not covering the table or standing over it , as i had not used their wax and cloth on cleaning the table , seriously, i asked for another person to speak to and was flatly told i’m dealing with this situation £1,000.00 for a table and chairs bought less than 6 months ago !!! appalling customer service , shocking, !! just be careful ❗️ never again!!”

Helpful Report

Posted 9 months ago

“Please read these reviews before spending. I wish I had but your better off going to a different company. After your money has gone no after care just excuses late delivery.”

Helpful Report

Posted 10 months ago

“I placed an order for £4,000 worth of bedroom furniture at the beginning of February and chose the delivery date for the middle of May. I had an email a few days before( after I had arranged a day off work) to say that they would not have the complete order until the end of May. I arranged a new delivery date June2nd and arranged another afternoon off work -my delivery slot was 1.30 -4.30 at 4.30 I phoned up only to be told that there was a problem at the warehouse and it wouldn’t be coming - why couldn’t you have phoned or emailed me to let me know! I now have to take yet another day off work- I have paid the premium service so the room has been cleared ready for the delivery in the mean time at the age of 70 and with arthritic knees I will be having to sleep on a mattress on the floor!! I sincerely hope that the delivery comes on June 8th complete and undamaged as the reviews (which I should of read before ordering) are not very encouraging. All customer services could say was that they were sorry but there was nothing they could do!”

Helpful Report

Posted 10 months ago

“Paid in full £2200 on February 12th for furniture, 2 failed delivery dates by them in April and May, no apologies, 2 different excuses why it hasn't arrived, now 31st of May, loss of interest on our money and we still have no furniture , and no apologies”

Helpful Report

Posted 10 months ago

“Worst service I have ever had from a furniture company, bought a sofa paid for a day for it to be delivered recieved texts all week upto the day giving delivery times then on the day nothing, called to be told it was delayed and I had to pick a new date and then to be told I would be getting the sofa in 2 different delivers 3 days apart(meanwhile had sold my own sofa when I had the first delivery text) so the next delivery day came , nothing again I called and was told the delivery day had been cancelled.contacted the showroom I purchased the sofa from for them to say they can do nothing for us we have to try sort this out ourselves!! So now it has been 3 weeks for us sitting on the floor and oak furniture land are doing nothing for us absolutely disgusted with the service we are recieving.”

Helpful Report

Posted 11 months ago

“Not impressed already!! Waited til 10pm tonight for my delivery of bedroom furniture and bed. Nothing!! No phone call, no text, no e-mail. Fuming is an understatement! I wish I had read reviews on this company before I purchased the items. I think I will be cancelling my order as they have not fulfilled their obligation, and I paid £69 for the pleasure!! I think not!!!! Don't buy from these.”

Helpful Report

Posted 11 months ago

“Ordered our new modular sofa on 7th January 2023, with an agreed delivery date of 15th of May 2023. 3 hour delivery slot moved to 3 hours later on the day but no delivery, no phone call and no email. I ended up calling customer services as I needed to collect my child and didn’t want to miss my delivery that I had waited in all day for. Really disappointed. My order best be perfect when it does finally arrive.”

Helpful Report

Posted 11 months ago

“Purchased some wooden furniture and the solid wood coffee table cracked after a month of use - spoke to customer services who came out to view the damage. As I was having windows fitted the same day as the inspection, to avoid the inspector getting in a room of dust I moved the coffee table from my lounge to my conservatory so he did not have to deal with both the noise and the dust. After reviewing they claimed the crack was caused by general wear and tear and they could not offer a replacement! Completely unacceptable and now they are saying its due to the coffee table being in a conservatory which has too much light when I clearly just moved it there for ease of inspection! Did not listen to what I was saying to them and now I have a £400 cracked coffee table and no replacement, an absolute joke. Whatever you do, do not buy from this store - furthermore do not get pulled into purchasing the extra cover / warranty as I paid for this and they still have not covered the faulty coffee table. I spent a lot on furniture with them and would advise everyone to avoid this company.”

Helpful Report

Posted 11 months ago

“Worst company ever when my order finally arrives one item had some kind of woodworm in it and was still alive wrapped it back up and rang them .they didn't want to know I had a right struggle getting it picked up and money back. never again”

Helpful Report

Posted 11 months ago

“Worst Experience - I ordered a 3 seater recliner sofa and they sent me a faulty one . They were quick enough to send me an incompatible replacement sofa (2 right side sofas) with missing parts like legs and screws. I gave up and asked for a different colour one the wait time was 4 months + , when the delivery date arrived they created a Drama that they couldn't locate me and rescheduled my delivery to the following week , then they further delayed by a athoner week as they package did not arrive to the depot . not sure how can this happen when then missed a delivery 2 weeks before . The Dining table chairs that i received turned out to be faulty in 4 months of usage . we can already feel the wooden edges . Total waste of money”

Helpful Report

Posted 1 year ago

“Sam and mike who delivered my sofa today 28/03/23 was great they did a fab job they are a credit to oak furniture land many them to both of them”

Helpful Report

Posted 1 year ago

“The issue that I have experienced was: I ordered and paid for a Carrington Storage Footstool in Biscuit fabric to go with a 4 seater and 2 seater sofa I had purchased in August 2020. The store told me I couldn't have the footstool at the reduced price if I purchased it with the sofas as it had to be in the last 12 months. So on the 30 January 2023 I paid the full price of £369.97 and was told by the store that they had one in stock so I would receive it within the next couple of weeks. I received a text on the 30th January to say that an earlier delivery slot was available and to book on-line. So I booked for the 9th February and then received a text on the 8th February to say the delivery had been delay and would now have to wait until June. Fed up of waiting I phoned customer service today 14 March 2023 to be told it has been discontinued! I expressed my concern and asked to speak to a manager. I was put through to a manager who said I had two options available to me, a replacement of the footstool but it wouldn't match the set I have or a refund. The refund will take 5 to 8 days. It occurred on: 14/03/2023 This meant that I can't believe they left me waiting, what were they going to do when the June delivery date came around? It is the whole attitude that annoys me more, it is appalling customer service and they just don't care. To day that I am disappointed would be an understatement.”

Helpful Report

Posted 1 year ago

“I am absolutely disgusted with Oak Furnitureland. We ordered a module corner sofa on 16.10.22. We paid for premium delivery for -24.2.23. 18 weeks we have waited. On Tuesday 22nd February they confirmed our 3 hour delivery slot for Friday. On Wednesday evening I was emailed and told parts were not available. They told us only 4 out of 5 parts of the sofa and I will have to wait another 15 weeks for the order and they have cancelled my delivery. How have they only just discovered there is a piece missing the day before delivery? They had our money for 20 weeks. We were offered no interest on the money and only offered a discount if we reordered and waited a total of 33 weeks for delivery which was not guaranteed. They are a law unto themselves and can do what ever they want. They are not part of any ombudsman group so complaints are pointless. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“12th January 2023 - Ordered sofa in store via a store colleague - payment made of £1369.98 27th January 2023 - Sofa delivered. On inspection when unpacked multiple damages found on sofa and contacted Customer Services immediately to complain, Customer Services arranged for a replacement sofa to be sent out to us on 6th February 2023. Also received no 30 minute phone-call to alert us of delivery being iminent which is also a promised service included in the delivery charge that we paid (£69.99) 6th February 2023 - Second sofa is delivered - again without a 30 minute phone-call. During process the delivery drivers damaged the wall of our rental property. We then unpacked and inspected the sofa that same day and again found significant damages across all parts of the three piece suite again. Called Customer Services again but no answer so followed up with an emailed complaint. 7th February - Received a phone-call from someone called Amy who assured me that they would arrange for a third delivery of the sofa replacement (arranged for 23rd February 2023) , and that to avoid any further losses of earnings from our perspective (due to having to take an unpaid day off work to receive the second delivery) she would arrange for the items to have an extra quality check before delivery to assure of no damages or further wasted time and money on our end. She also assured me she would be phoning the delivery drivers the morning of our next delivery to make them aware of the situation so that extra care could be taken, and assured she would also phone me after the delivery to check how everything had gone. 23rd February 2023 - Again no 30 minute notification phone-call from delivery drivers to say they were near, I saw the drivers arrive, paused outside my drive in their van, and promptly drive off. I then minutes later received a phone-call from Head Office to say the drivers could not deliver as there was nowhere for them to park. I explained that my driveway was empty and that I had seen them drive past and asked for them to be sent back. Head Office called me back another five minutes later and told me the drivers were refusing to deliver as they did not think they could fit onto the drive. The person on the phone confirmed that the company uses delivery vans of the same size and model, so when I asked why they could not deliver it she simply said ‘Sorry but they are just saying they can’t do it’ and asked if she could rearrange the delivery date for me. I then called customer services again, was put on hold for 25 minutes, and then complained again with the reference number as included in this complaint form, and was told they would chase the drivers and ask them to return to my address to deliver. She confirmed she would call me back and nobody phoned back. One hour later, again with still no phone-call to make me aware, the drivers knocked on the door and attempted to deliver the sofa. I was stood in my hallway waiting for them to unload and I heard them say ‘Oh she can surely wash those marks off’ so I went outside and could see before they had even fully unpacked the sofa that this one was also damaged. I asked the drivers if they had received a phone-call to make them aware of the situation and the poor service we have so far received and they said no, nobody had made them aware of anything. I then asked them if the wrapping looked like it had been double-wrapped or had an extra quality check (as I was also promised both of these) and they confirmed that no this looked to be a standard quality in terms of the wrap and the quality checks. I then told them that this is not the service that was promised to me and that as I could clearly see damage on that sofa there was no point them bringing it in and swapping it for my current (also damaged) sofa, as I do not want any further damage to my property. They said they would take pictures their end and upload these for relevant people to see and deal with, and took the sofa away with them on leaving. At this point I then wrote a further complaint to Oak FurnitureLand & called their Customer Services to verbally follow up, at which point I spoke to somebody and requested that a Manager calls me, to which this still has not happened. I also never received a follow up call as promised by Amy, and I am still without a sofa of the quality standard that I paid £1300 for and the entirety of their customer care and goods standards has been absolutely shocking. I also told customer services I want to discuss the costs of the two unpaid days of work I had to take off to receive the two replacement deliveries, as well as the third one I will now have to also take off work for the next delivery (of course I did not expect reimbursement for the initial delivery as it had been my choice to order the sofa and receive the initial delivery on this date). When I asked this the lady on the phone simply said they can only work within 5% and that will be discussed once my sofa is replaced and sorted! Which is not good enough to cover the three unpaid days off I have taken. Over 6 weeks on since they took my money and this is still not resolved”

Helpful Report

Posted 1 year ago

“Still waiting for delivery been orders since 9th October 2022 suppose to arrive today 22nd February between 12,30 and 330pm nearly 2 hours late still waiting really disappointed with you”

Helpful Report

Posted 1 year ago

“Awful!! Delivery made. Missing the main item a table. 2 attempt. Table wasn’t on the van…3rd attempt for a delivery. Nothing. No phone call. Nothing. So I’m now going to have to chase again re arrange another delivery. Absolutely shocking service.”

Helpful Report

Posted 1 year ago

Oak Furniture Land is rated 3.9 based on 1,719 reviews