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I placed a post on Trust Pilot to assist others with problems they experienced with this company refusing to price match prior to delivery of their orders and have been harrassed by Oak Furnitureland ever since. This is what I wrote:- I previously posted this but it was taken down as Oak Furnitureland weren't happy. Trust Pilot advised today it had been reinstated as I proved I am a genuine customer of this God awful company but as I cannot find it, lets try again. I don't really know what the big deal is as the post is to assist people who have been refused a price match by Oak Furnitureland. I have yet to do my actual review so WATCH THIS SPACE! So, We bought a suite from the store in Stirling, Scotland and where advised to keep an eye on the price. If it dropped before we received the suite, we were to contact them as we would be entitled to it at the lower cost. The price didn't drop so we obviously couldn't put that to the test but had that been the case, and I was then told no can do, I would have cancelled there and then. We have not been impressed with the quality of the product we received and will not be buying from oak furniture land again. And just to reiterate to Oak Furnitureland - it might be helpful to your customer, Mr Windsor, to confirm he can be reimbursed the difference he is due. And please don't post a cut and paste reply requesting more information from me. I have provided my order number so you are well aware of the outcome of my horrendous experience with your company. Ever since posting this I have been repeatedly called by Tracey at Oak Furnitureland - this is what I updated my post with-: Hi Tracey, unclear as to why you are looking to speak with me. The many emails relating to my order number have repeatedly said I do not take calls. Having accessed my order number you will also have seen that my order, which was originally placed in November 2022, was cancelled after having received half of someone else's recliner settee in March 2023 then a faulty replacement 17 weeks later. The matter is concluded and there is nothing else the resolutions team can do to compensate for my horrific experience. This was made clear to me when I was advised that badly let down customers who have waited almost a year to get what they ordered then are forced to cancel due to a lack of faith in the company and their products, cannot be offered cash compensation as there is nothing to offset it to i.e. order cancelled so zero balance. Please do not call me again - my phone is on silent. Thanks. So guess what folks, yip, another 3 missed calls today from Tracey saying she wants more information as she "is not quite sure what the issues are with the order"!! and if I'd like to chat, they work Monday to Friday (even though she called on a Saturday). I kid you not, if the emails back and forth were in paper form we would have a new War & Peace volume on our hands. Perhaps if I pleaded with Oak Furnitureland to call me they might leave me alone.
7 months ago
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Oak Furniture Land has a 3.9 average rating from 1,721 reviews

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