Purchased some wooden furniture and the solid wood coffee table cracked after a month of use - spoke to customer services who came out to view the damage. As I was having windows fitted the same day as the inspection, to avoid the inspector getting in a room of dust I moved the coffee table from my lounge to my conservatory so he did not have to deal with both the noise and the dust. After reviewing they claimed the crack was caused by general wear and tear and they could not offer a replacement! Completely unacceptable and now they are saying its due to the coffee table being in a conservatory which has too much light when I clearly just moved it there for ease of inspection! Did not listen to what I was saying to them and now I have a £400 cracked coffee table and no replacement, an absolute joke. Whatever you do, do not buy from this store - furthermore do not get pulled into purchasing the extra cover / warranty as I paid for this and they still have not covered the faulty coffee table. I spent a lot on furniture with them and would advise everyone to avoid this company.