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Mountain Warehouse Reviews

2.4 Rating 358 Reviews

33 %

of reviewers recommend Mountain Warehouse

Company Reviews

2.4

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Mountain Warehouse Reviews

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 1 star review on 23rd February 2024

Mountain Warehouse 5 star review on 24th December 2022

Christine Parkes

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 1st November 2022

Mountain Warehouse 1 star review on 26th March 2022

22

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a winter coat on 24th January under the impression it would be delivered within 5 days. It didn't arrive. Checked their customer services page - said that actually they didn't mean 5 days - they meant 7 days. We are now on nearly 2 weeks and no communication from them or movement on tracking page. Don't order from them if you need your items within a decent time frame. You can't even ring them as they are currently not answering calls. Clearly have a huge backlog of complaints to deal with.”

Posted 3 years ago

“If I could give zero stars I would. Just made a purchase for my ski trip and as soon as the money was taken out of my account, my order was cancelled without any notes as to why, and costumer service pretty much cut me off and said there’s nothing they can do. Honestly I would sue this company they are that bad. NEVER PURCHASE FROM THEM. Scammers”

Mountain Warehouse 1 star review on 4th February 2021

Posted 3 years ago

“Sizes are not true and the returns process is ridiculous and designed to prevent a return or refund.Stay clear”

Posted 3 years ago

“CONSUMER BEWARE!!!! I ordered I pair of hiking shoes for my husband In his size (US 11). They arrived quickly and they were too small for him to comfortably wear. So I packaged them up that day and took them to the postoffice. I was surprised that the shipping cost was to be $20.00 plus $2.48 tax. Incidentally I also paid $10.00 plus $1.24 tax to have these shoes shipped to us initially. MOUNTAIN WAREHOUSE has refused to help me out with any of these shipping fees, all within Canada. So I paid $33.72 for the privilege of trying on a pair of shoes from MOUNTAIN WAREHOUSE. PLEASE REMEMBER THIS WHEN ORDERING FROM MOUNTAIN WAREHOUSE. Rolande Ramsey”

Posted 3 years ago

“I ordered the Zenith Extreme II Mens 3-in-1 Jacket £219. The outside is showerproof, wind proof and finished to a reasonable standard. However, inside the padding lacked warmth (with medium weight sweater) poor quality seams ( when compared with C&A jacket for 39 euro ). Jamming inside zip also due to poor finish. Both sleeve fasteners broke after a couple of days. Suggest company changes supplier or quality controller. Ok for an early winter jacket but nothing below 6-8c.”

Posted 3 years ago

“Boots were exactly as advertised on the website. Reading the reviews on their website they mentioned you should order 1 size up, did so and the boots fitted perfectly. Delivery was very fast only 3 days. Would definitely order again from Mountain Warehouse.”

Posted 3 years ago

“Worse company to deal with, 3 weeks still waiting for the shipment delivery. Mountain warehouse used this cheap shipment company that sent me a message a delivery schedule which is getting postponed every day. Now its the 4th week waiting for the shipment. When i send the e-mail i am getting same auto response. Terrible..”

Posted 3 years ago

“Excellent customer service... Process refund and price adjustment fast”

Posted 3 years ago

“Mountain Warehouse are showing on their site that items would be delivered within 7 days by standard delivery. However, this is not the case. At the moment they are saying my order still waiting to be collected by courier which means basically the order has not moved on at all since I ordered. Slow delivery times are fine as long as the company is honest about it so that people can decide whether to order or not but what is not acceptable is giving false delivery timings to customers which they clearly cannot fulfill. Would have ordered elsewhere if I had known.”

Posted 3 years ago

“Given sweater as a gift, too small but unable to exchange because original purchase receipt not included. All tags were present and I just wanted same item in a different size. I wrote to customer service and over 2 weeks I got the same form letter saying thanks for contacting us and we see that your return issue has been resolved. I kept replying "NO" it hasn't and they would just send me the exact same form letter. Terrible policy about exchanges and really terrible customer service. Never again we will shop with this company.”

Posted 3 years ago

“Xmas gift from out of country. Went to store here to get larger size. Had all tags etc. but no receipt. Just wanted to exchange. Refused. Emailed customer service and got an email back saying glad your refund was resolved. Really poor service”

Posted 3 years ago

“Where do I begin?? Ordered 3 things (separate orders) beginning of January. They sent zero shipping information. I had to email and ask them for it. All three packages came almost 4 weeks later. That I understand is out of their control. However. In me trying to correspond to them they ignore the questions and shut you down. THEY sent ME an email apologizing and offering to either refund or resend an item that was deemed lost. When I emailed them to tell them to refund me they ignored the email THEY sent, told me I had to wait and return in store. Despite me asking 3 times to acknowledge the email they had sent me they continually ignored it and I finally gave up. Sure their stuff is cheap but heaven help you if you need to speak to customer service about anything. And now, I’m here with three packages that I’m not sure that I can return because I’m at 30 days. Will never ever purchase from them again.”

Posted 3 years ago

“I ordered.... Vostock Womens Snow Boots Grey, Womens Shoe Size 8 US Ohio Womens Snow Boots Grey, Womens Shoe Size 8 US LOVE THEM BOTH!! I dont ever order boots online because Ive had bad experiences..and my feet are wide and I tend to get blisters. In ordered a half size up on both boots....and not only are they comfortable...but warm and light weight compared to my old heavy winter boots. And I live in northern Vermont and it gets in the deep negatives. No problems so far....made well. Fits with thin socks...and cozy with winter socks. DEFINITELY a FANTASTIC buy!!”

Posted 3 years ago

“I love everything I've purchased over time for myself and as gifts for family. I'm a big winter gear buyer -good sox, winter long underwear especially- and recently silk liner gloves for extra finger warmth on my XL hands. It's with the gloves that I experienced my first disappointment. There's a rather large label in one of the gloves that, when I wore them, chafed. I decided I would remove the label. I snipped the stitches. When I was done I saw that the label was integrated into the stitching of the wrist seam. Now I have an opening between the cuff and the palm. A big bummer. I don't quite know how to repair a stretching fabric which these silk gloves are made of. The simplest thing would be to return them for a new pair. How do I do that? I'd send a photo but my flip phone doesn't have the means to download to another platform. I can send a photo as a text if I have your stateside number.”

Posted 3 years ago

“Completely messed up the order. I’ve got half of the items ordered, the rest is for other people from different country. The returning slip is missing so even not sure how it will work to return it. Not recommending.”

Posted 3 years ago

“Thank you Mountain Warehouse for International delivery to Portugal. Exceptional service from ordering to quick safe delivery. Very reasonable postage charge. Wonderful I can kit out my son and grandson so easily with a fashionable wardrobe. Very little choice in their area. What a find.”

Posted 3 years ago

“Mountain Warehouse at Southcentre mall is not even deserving of 1 star. If I could I would give 0 stars based on the customer service I witnessed. A mother was in the store with her baby and 2 toddlers, frantically trying to look for winter jackets. The two toddlers were running around in and out of the racks, like many of them do. I was absolutely shocked when one of the sales associates, a lady maybe in her 60’s,(not trying to be discriminatory- specifying an age to possibly identify the associate) told the mother this wasn’t a playground and ask that she leave. The mother was in shock and asked to speak to a manager. The lady told her he was in the UK and his number could be found on their website. If I didn’t need my thermals and ski socks for tomorrow, I would have dropped all of it right on to the floor and walked out. Shame on you Mountain Warehouse. Is this how you treat your customers?”

Posted 3 years ago

“This company is a joke. Avoid at all costs. I ordered jacket and boots on 2nd Dec. Chased on 10th via website customer services with no reply. Chased 3 more times...nothing. Today got a reply saying my package is lost and the jacket out of stock. I am gutted and disappointed at how poor their communication and service has been. I normally don't bother with reviews but this has p"ssed me off.”

Posted 3 years ago

“Wow... horrible service and lies... 2 weeks... they have generated a label but Canada post has not even scanned it within that time once. 5 calls later I have cancelled. I hope the owners read this as I'm not the only one It appears. Your e-commerce side of the business needs good management.”

Posted 3 years ago

“My god what a waste of time. I ordered a pair of wellingtons & after paying for a delivery in 5days the product did not turn up. I contacted you & was told it can now take up to 10 working days (Amazon & Post Office seem to still manage,) again the product didnt turn up. After 13 working days I contacted again & was told my order was lost & a refund given. I have wasted 3weeks waiting on a product that probably doesnt even exist & the pathetic generic apology I received may as well have been said by a robot. Absolute disgrace & thanks for nothing, because that's literally what I got from you.”

Posted 3 years ago

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Mountain Warehouse is rated 2.4 based on 358 reviews