“Absolutely terrible experience from start to finish.
I paid extra for delivery protection to ensure my son’s birthday gift arrived on time — it didn’t. After waiting in all day, I found out they had sent it to the wrong address. Despite repeated phone calls, I was given false promises that it would be re-delivered, only to find out it was being returned to the sender.
Motorcross4U refused to issue a refund, even though the mistake was entirely theirs. Communication was appalling — they never called back when they said they would and then shut down for four days over Easter with no resolution.
After nearly two weeks without a bike or my money, I ended up contacting Revvi directly and sorting the issue myself. Motorcross4U never followed up, told me they were unable to contact Revvi directly and had to send an email (I got through to Revvi within 5 minutes first time) , and basically left me completely stuck.
You would think the least they could do was refund the £8 I paid for delivery protection or offer some form of compensation for all the stress and inconvenience — but no.
Shocking service. I would not recommend this company to anyone.”
“When ordering maybe contact the store to see if it’s in stock before you purchase as mine said in stock online but was actually in stock in the warehouse in England so I waited a little longer and then had to go to newry to collect”
“Bought my grandson a Revvi Super Lightweight Kids Full Face Helmet. The service was good, the helmet arrived on time with no issues. Would use Motocross4u again”
“The seat cover i received did not have the right profile for my Polaris 550 I have had to take it to a trimmers and have it modified, id have been better just getting them to re-cover the seat”
“Bought the bike for my son for Christmas he has been on it about 4x if that because he doesnt like it its very slow the battery doesn't hold charge so now just collecting dust”
Dear Vicki,
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your son is not enjoying the bike and that it's not performing as you expected. It's disappointing when a gift doesn't bring the joy we hope for, especially around the holidays.
We understand that the bike being slow and the battery not holding a charge are significant concerns. We would love to assist you in resolving these issues. Could you please provide us with more details about the problems you've encountered? This way, we can explore options to improve your experience and see how we can make things better for you and your son.
We appreciate your feedback and look forward to hearing from you!
Best regards,
The Motocross4U Team
