“Very professional service My niece and her husband were thrilled to receive a delightful box of yummy snacks to help them keep their strength up as parents to month old twin girls Thank you Monty and Ridge 😊”
“The recipient said that the biscuits (shortbread )were “ the best he had ever tasted “ the order arrived 7 days after I ordered them as they rely on Royal Mail. He enjoyed all the treats very much. Gemma at Monty was very helpful as the order defaulted to my address for delivery. I emailed her straightaway & she corrected it for me.”
Thank you so much for your lovely review Tracy, and for sending us such a nice personal message when your friend received his treats! We were so glad to help you, and you are welcome back with us any time and we will be glad to help you again :) Gemma
“I ordered a gift to be delivered direct and put her address in in order
When I got the confirmation I spotted delivery address was mine so I immediately emailed (no number to call at that time of day) to say don’t send to me and gave her address again but you sent it to me so I had to then post to her myself”
We are sorry that Maria has had a poor experience with us - we are always happy to help customers if there is an issue, and can easily amend addresses on request before shipment. We never received any correspondence from Maria asking us to do this - neither via chat, nor email, which meant we did not enact any changes for her. We have contacted Maria since receiving this review to understand what steps she took to reach out to us so we can investigate, but have also received no response. We are always very happy to receive feedback to learn and improve and take great pride in helping our customers, but obviously in order to act on a request, we do need to be contacted in order to do it. This review is therefore disappointing as we would have loved to have had the chance to resolve Maria's issue. We wish her all the best. Gemma
“Ordered this for a friend who has just gone in for an operation. Realised after ordering it that I needed to change the address. This was no problem at all and Gemma got back to me immediately and changed the delivery address. It arrived in good time and my friend was really pleased with it.”
“Excellent concept, only thing that let my order down was the length of time that the postal service took. Out of your hands I understand.
I was expecting next day or day after like I would expect in my country so it was a surprise when it took an extra day. Managing customer expectations by giving an estimate would be good.”
“Easy to use website, lovely gifts at good prices, fabulous staff who take the time to talk to you and listen, quick delivery, beautifully presented gifts with quality products
What more can I say ?
I purchased hampers for prizes at a team building event and all the recipients loved them
I would have no hesitation in using Monty and Ridge again or recommend to family friends and colleagues.
The personal touch makes this company amazing”
“What a fantastic company! My poorly friend was so pleased with her get well gift.. such a lovely idea to send instead of flowers! It was great! Also .. I had made a mistake when I ordered by entering the wrong recipient address.. I emailed the team late in the evening when I realised and they replied that night and rectified my mistake, with absolutely no fuss or delay to my order! Fantastic.. will most definitely use them again and would 100% recommend 😊”
“I gave the bracelet to my Son when he went up Mount Kilimanjaro. He then gave it to the guide to give to his baby boy who was born whilst they were up there. Lovely 💕”
The most wonderful review that has warmed all our hearts! We're so glad we could help to bring your son such joy on his adventure. What a lovely and thoughtful thing to give the gift onwards to his guide. This is what we're all about - adventure, happiness and spreading kindness! Thank you for sharing this story Sally! Gemma
“I bought a pamper pack for my cousin's birthday on Boxing Day. It was easy to order and the parcel arrived quickly and in time for her birthday. She loved the contents and I will definitely be using Monty & Ridge again.”
