“Loop wheels customer service is second to none. They explained the differences in the options and I had a trail with no issues. Amazed by the accuracy of what they do I decided to order some used wheels. They setup a payment plan which is a first in the “disability equipment world” for me which other companies should take on for obvious reasons. Even though I had issues with the system of the actual system this was not loopwheels fault and went out of there way to try and sort it out. In the end my family paid and I also ordered a wheel cover which is invaluable if you want to look after your original standard wheels. Yes I could have got that cheaper somewhere else but seen as they were so helpful and had kindness I got one anyway.
I’m extremely happy with my loopwheels not only does it prevent most of not all the bad vibrations but also for anyone who needs to push my wheelchair, less vibration goes through to the handles etc.
definitely a must in a world that’s made of pot holes and extreme bumps.
Highly recommend which is a first for me
Thankyou team”
“At first, I really liked my LoopWheels until the exterior part of the axle where the bearings sit broke on both sides of my left wheel. When I reached out to get it replaced, the response I got was that they would replace the wheels at a discounted price which was around $900. I already spent $1300 on the set I currently have and they want me to pay more to replace them after sending me a defaulted product?!?! That's outright shameful to take advantage of a wheelchair user like that. You should stand by your product 100% if you truly believe in it. So now I have a these $1300 wheels that I can't use. Thanks for nothing LoopWheels...”
I am sorry you are unhappy, Mr Wood. We have received an email from you today Monday 29/4/2024 which was sent to us yesterday evening (Sunday) notifying us that your Loopwheels, which were supplied in 2017, have a broken part. You seem to have posted the review here before we have had a chance to see your email today. We would like to do our best to resolve the situation to your satisfaction, as good customer service is important to the success of our small business.
We have responded to your email to us this morning, and we believe we can probably repair the wheel for you relatively straightforwardly for between £95 and £150, depending on what work is required. That will be confirmed once we can see the wheels and assess the issue.
Given these wheels are nearly 7 years old, an alternative to a repair would be for you to buy a new pair, and we often offer a customer loyalty discount of £300 off a new pair to our customers who have already had Loopwheels from us in the past.
“I am on my second set of Loopwheels. I bought the first set of regular ones for my first active chair and immediately fell in love with them. I really struggle with back pain and Loopwheels take out lots of the vibrations and make the ride much smoother. So I used my chair lots more and got really fit and hooked on exercise. As a result, I lost 4 stone. That meant there was room for two of me in my chair and I ended up having to get a new one. As a reward for all that effort, I treated myself to Loopwheels Urban. They are lighter and they look really slick. People often stop me to ask about them and admire the engineering that has gone into them. I wouldn't be without them now. I love the carbolife pushrims too - really grippy, even in the rain.”
“Since I purchased my loop wheels Urban in the summer of 2020 they have completely revolutionised the way I use my wheelchair. I now feel more comfortable using my wheelchair and going for long pushes. The wheels mean I am able to ride in comfort and they also enable me to propel more quickly with less effort. I find the wheels sort of glide over surfaces and I hardly notice vibration or uneven surfaces now. I also feel I am able to propel more independently now and do not require anywhere near as much support. Finally even though my loop wheels are not the off road type I find I am able to go on uneven surfaces and short grass with more ease.
To top it off the customer service I received was first class, Gemma spent 2 hours going through various options and setups with me and I know if I have any problems I can contact the team straight away.
I would recommend Loop Wheels to anyone.”
“Loop Wheels are fantastic, much stronger and able to take the knocks and bumps on the roads , pavements and woods , initially a large investment but so worth the money , just buy them they are great 👍”
“I have used my Loopwheels since they were first launched, I’ve tried them all, but NOTHING compares with these Loopwheels, after a month or so I had no more back pain,75% less marks on my seating, you know where I mean! In general it’s so much easier to propel yourself over any terrain with much less effort, I wish they had been out 20 years ago. I Love Them & I would recommend them to ALL Manuel Wheelchair uses... Steve”
