“Lovely quality and they fit the bed really well. It would be very useful if there was a label marking the top. They’re a bit difficult to sort out top from bottom but once they’re fitted they’re great!”
“I cannot fault the service I received or the product I bought (mattress topper). The team at Jonic went above and beyond to get my product to me before my holiday despite only booking standard delivery. I contacted them to see if there was any possibility of getting my order completed before it was due and this they were able to do despite being very busy preparing for the Birmingham caravan exhibition. Thank you so much to the fantastic team at Jonic and my mattress topper is fabulously comfortable....it has made such a difference!”
Hi there,
Thank you for your thoughtful 4-star review! We're glad to hear that our products fit perfectly and met your expectations. We appreciate your feedback on pricing and hope you find good value in the quality we strive to provide.
If there is anything we can do to change your experience to 5 stars, please let us know :)
Best wishes,
Jonic Team
Hi Tina,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're enjoying the comfort, quality, and value of our products.
Best wishes,
Jonic Team
Hi Helen,
Thank you for your lovely 5-star review! We're delighted to hear that you enjoyed our speedy service and are happy with your product.
Looking forward to serving you again in the future!
Best wishes,
Jonic Team
“I love this company! I have purchased several mattresses over the years and their products and service has always been first class. The mattresses are top quality and I would recommend them to everyone thinking about buying. Many thanks, Sam Bennett”
Hi Sam,
Thank you for your fantastic 5-star review :) We’re thrilled to hear that you love our mattresses and your recommendation means a lot to us!
We look forward to helping you again in the future.
Best wishes,
Jonic Team
“The service was brilliant, from the advice given by Jonic staff regarding size to the time from placing the order to delivery. Amazing service!
The bed in my motorhome went from fairly uncomfortable to superb comfort. Thank you.
An excellent product .”
Hi Dorothy,
Thank you for your amazing 5-star review! We're so pleased to hear that our team provided you with the guidance you needed and that your motorhome bed is now comfortable.
Happy adventuring!
Best regards,
Jonic Team
“Ordered a mattress for Eldridge 150 bad mattress delivered in was open at top not sealed so arrived very dirty. Packages should be sealed. Not impressed. Would not order again”
Hi Paul,
Thank you for taking the time to share your concerns. We're truly sorry to hear that the mattress you received was not up to our usual standards and arrived in less than perfect condition. We appreciate your feedback regarding our packaging and will certainly look into this issue.
Your satisfaction is important to us, and we would like to make this right. Please reach out to our customer care team either by calling 01524 844106 or sending an email to info@jonic-uk.co.uk, and they will be happy to assist you with any further steps.
Best regards,
The Jonic Team
“My mattress was a bit hard and uncomfortable, so I ordered a mattress topper as we were going away for a month and I needed to be able to sleep properly. Unfortunately when it came it was a bit too short. Jonic agreed that they would replace it without hesitation, but would not be able to do so before we went away. So they said that if I could manage on the topper for the month, they would replace it as soon as we returned. This they have done and also paid for the return of the old topper. Now that is what I call great after sales service! I can't fault them at all.
Emails were answered promptly and courteously, sometimes within minutes.
I also have duvets and covers from Jonic and although we had several nights when it was cold we did not have to resort to using the heating as the duvets were toasty warm.
I would recommend Jonic to anyone. Their products are first class.”
Hi there,
Thank you so much for your glowing 5-star review! We're delighted to hear that you found our service excellent. It's our goal to ensure you have a restful night’s sleep, so we're glad we could help you get the perfect solution.
We look forward to assisting you again in the future!
Best wishes,
Jonic Team
Hi Carolyn,
Thank you for the fantastic 5-star review! We're thrilled to hear that our product fits perfectly in your caravan.
We can't wait to assist you with your next order!
Best wishes,
Jonic Team
“Ordered a grey sheet for motorhome. Was sent a pale lavender looking sheet. Phoned to complain. Informed incorrect sheet sent. Correct sheet would be sent ASAP. To pay postage and return other sheet. And postage would be reimbursed. Still waiting.. where is postage? Fault was Joinc. Not mine”
Hi Lillian,
Thank you for sharing your feedback. We’re glad to see that your replacement sheets have arrived, and we hope you’re happy with them.
We’re sorry to hear about your concerns and would like to clarify a possible miscommunication. It seems we were awaiting the postage amount from your end, as it wasn’t included in your note. If you could kindly provide that information in your reply to my email, we will process your refund right away.
Kind regards,
Jonic Team
“Mattress topper that was delivered ahead of anticipated date. The item was specifically designed to fit a particular bed size and shape- which it does. The materials appear to be of good quality although having only had the topper for a short time, I cannot yet comment upon its durability.”
Thank you so much for taking the time to give us such a lovely 5-star review!
We are delighted to hear that your mattress topper was delivered ahead of schedule and that it perfectly fits your bed size and shape.
Thank you again for choosing Jonic. Happy adventures!
Best wishes,
Jonic Team
Thank you, Bob, for your fabulous 5-star review!
We're thrilled to hear that you recently purchased our new topper mattress and had a fantastic night's sleep during your getaway in the Lake District.
We appreciate your support and hope to serve you again in the future.
Sweet dreams!
Jonic Team
