Hello Patricia, Your order was refunded in full. I am very sorry that you did not get it, but it was not shipped out, and I have called you in regards as to why, but your phone number is incorrect on your order. I apologize for the confusion on this issue sincerely. The cleansers never arrived, and were never shipped, and everyone had to be refunded. Please text me at 954 647 4819 so that I can update your information. Thank you