“Don’t use. I’ve ordered shampoo which after over 2 months still hadn’t arrived. No answers to my emails or calls. Cancelled the order and originally they didn’t want to reimburse me. But eventually did. Not sure if they have stock of what’s on the website.”
“Order paid for and never arrived, kept getting texts “out of stock” in transit and then got cancelled, asked for refund “still waiting “, terrible company and should be closed done.”
“Appalling. I ordered my items 4 weeks ago. My payment was accepted immediately but to date no sign of the items.
After reading many poor reviews on this company I have decided not to waste my time trying to follow up as it seems that they are very unresponsive.”
“On the 16/09 I ordered a 1000ml conditioner from them.
4 days later I received the parcel and there was a 300ml.
I reached out to them to let them know of the mistake and Jagjeet gave me the choice of a partial refund (the equivalent of 2 x 300ml bottles) or for them to send 2 x 300ml.
I sent them my choice (the two bottles) and heard nothing. I chased them for a tracking number and the response from Joseph was they would notify me when the bottles were shipped. A fortnight later and nothing so I chased them and have been ignored. I gave them one last chance on 7/10 to reply and still haven’t heard from them.”
“Misleading advertising
Product not available offered me a substitute
Had to email 2 X to find out when I was going to receive my items only 1 response from them.
The items arrived after I had to pay £25 custom charges ! Would have been much cheaper to buy local.”
“I placed an order on the 17th of August for some deodorant- cost was £12 - I was charged £11 for shipping - I’m assuming first class next day for that price … it’s now the 15th of September, I’ve followed up twice and they say ‘it’s on the way’ but still nothing so far.”
“ORDERED 13 AUGUST. Told my order had arrived. It didn't. I have emailed them twice. No response. Now saying it is about to be shipped through CORREOS 🤷♀️
NO DIRECT ANSWERS TO EITHER OF MY EMAILS.”
“On 15 July I ordered and paid for a bottle of van Cleef & Arpels 'First'.
Apart from an immediate (automatic?) acknowledgement of my order, I have heard nothing from this company since, in spite of e-mailing them a few weeks later enquiring about the whereabouts of my order. There was no reply to this enquiry.
One star is the lowest I can find on this scale - I would give a zero if I could do that.”
“Don’t bother ordering from shop, I placed order on the 07/07/24 still not received it. No order updates. I’ve emailed asking the status of order and was told need to wait another month. In same email also offered a refund & I requested it. Sent 2 emails & to this day 14/08/24 no update on refund or the order! Very disappointed!!”
“I bought three units of the same skin care product on 17 July 2024, it is about one month now and l am anxious when the items will be delivered because l won't be at home in two weeks time. The order number is #1334. If possible please provide me some update. Thank you.”
