Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 640 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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"The process of ordering and delivering the gazebo was simply exceptional. Every part of the experience has been truly first class, highly competitive and stress free. \r\nWe done and will be happy to recommend your company to my friends and colleagues, will be ordering without hesitation new items very soon. Rgds. John Morton. "

Jacks Garden Store 5 star review on 8th January 2023

John

"Very happy with pond liner, lovely people to deal with, great communication, fast delivery and good price, highly recommended 5 star"

Jacks Garden Store 5 star review on 10th July 2022

Patricia

"Very happy with pond liner, lovely people to deal with, great communication, fast delivery and good price, highly recommended 5 star"

Patricia

"Excellent service and great value "

Jacks Garden Store 5 star review on 28th June 2022

Michael

"5 star treatment from start to finish. Always a bit nervous buying something unseen online but Jo is brilliant. Needn't have been worried at all. From ordering to enjoying it in less than a week. What more can you ask for. I thoroughly recommend this company and only wish that I lived closer so I could visit in person to thank them. Buy from Jack's garden store. You won't be disappointed. "

Jacks Garden Store 5 star review on 15th April 2022

Pamela

"I am very pleased with my Summer House.The delivery was much earlier then expected. I shall enjoy using this for all my over wintering plants etc. Everyone was very helpful at Jacks Garden centre\r\n"

Jacks Garden Store 5 star review on 2nd September 2021

Phillis

"I have rated Jacks Garden Store with 5 stars as I\u2019m delighted with the excellent service I received from ordering my Arbour to their delivery. I thoroughly recommend this business and I love my Arbour. "

Jacks Garden Store 5 star review on 26th August 2021

Jeniffer

Anonymous

Anonymous // 01/01/2019

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John

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“The process of ordering and delivering the gazebo was simply exceptional. Every part of the experience has been truly first class, highly competitive and stress free. We done and will be happy to recommend your company to my friends and colleagues, will be ordering without hesitation new items very soon. Rgds. John Morton.”

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Posted 1 year ago

Patricia

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“Very happy with pond liner, lovely people to deal with, great communication, fast delivery and good price, highly recommended 5 star”

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Posted 1 year ago

Michael

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“Excellent service and great value”

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Posted 1 year ago

Pamela

Verified Buyer

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“5 star treatment from start to finish. Always a bit nervous buying something unseen online but Jo is brilliant. Needn't have been worried at all. From ordering to enjoying it in less than a week. What more can you ask for. I thoroughly recommend this company and only wish that I lived closer so I could visit in person to thank them. Buy from Jack's garden store. You won't be disappointed.”

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Posted 2 years ago

Phillis

Verified Buyer

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“I am very pleased with my Summer House.The delivery was much earlier then expected. I shall enjoy using this for all my over wintering plants etc. Everyone was very helpful at Jacks Garden centre”

Helpful Report

Posted 2 years ago

Jeniffer

Verified Buyer

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“I have rated Jacks Garden Store with 5 stars as I’m delighted with the excellent service I received from ordering my Arbour to their delivery. I thoroughly recommend this business and I love my Arbour.”

Jacks Garden Store 5 star review on 24th August 2021

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Posted 2 years ago

Sonya

Verified Buyer

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“We are extremely pleased with our high quality log cabin we purchased and the superb customer service we received from Jo. I would definitely have no hesitation in recommending this company. 5 out of 5 for both quality and customer service. Thanks again.”

Jacks Garden Store 5 star review on 28th July 2021

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Posted 2 years ago

Vivien

Verified Buyer

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“Jo at Jack’s Garden Store provided 1st class customer service. It was like communicating with a reliable friend. 👍 The garden furniture looks amazing! 👍”

Jacks Garden Store 5 star review on 29th June 2021

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Posted 2 years ago

Lisa

Verified Buyer

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“Excellent customer service from Jo at Jack’s. We had a Bespoke cabin and she was very helpful with helping us fine the right cabin and went trough all of the options with me. She also always responded very quickly to any of my emails.”

Jacks Garden Store 5 star review on 16th June 2021

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Posted 2 years ago

Angela

Verified Buyer

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“Absolutely excellent customer service! I bought a playhouse and while the manufacturer was just making things very complicated, Jo from Jacks Garden Store was more than helpful. She found a solution to every problem. I highly recommend them and I will definitely be a recurrent customer.”

Jacks Garden Store 5 star review on 25th May 2021

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Posted 2 years ago

Kristine

Verified Buyer

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“What amazing service with the human touch! I ordered an arbour swing for my mums birthday. Jo was amazing and kept me up to date on the delivery. I felt like a valued customer and will certainly recommend the business. Thank you Jo!”

Jacks Garden Store 5 star review on 11th April 2021

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Posted 3 years ago

Karen

Verified Buyer

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“Excellent customer service couldn’t do any more to be helpful, extremely pleased with our arch tunnel”

Jacks Garden Store 5 star review on 30th March 2021

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Posted 3 years ago

Jodie

Verified Buyer

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“I am incredibly happy with my purchase - initially, the price was the best I had seen and the reviews I saw were brilliant. Once I made my purchase, Jo was absolutely amazing, customer service is at the front of every interaction, ensuring I was satisfied and fully informed about delivery etc. Delivery was prompt, easy and the delivery driver was excellent too. Can't wait to think of something else I need for the garden and order again!”

Jacks Garden Store 5 star review on 15th March 2021

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Posted 3 years ago

Gemma

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“Brilliant customer service”

Jacks Garden Store 5 star review on 18th August 2018

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Posted 5 years ago

Hi Gemma. Just a quick email to say thank you for your positive review. It’s always good to hear from happy customers and to know we are getting our customer service right! It was lovely seeing the photos of the cabin. Would you be happy for us to use these on our site? Thank you again for your order and if I can help with anything in the future please do let me know. Best wishes Jo

Posted 5 years ago

Verified Buyer

Anonymous

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“Delighted with our purchase although delivery was delayed. Great customer communication which helped us through and great product once it arrived. A small part was missing but this was sent out first class immediately so came the next day. Would definitely order from them again!”

Jacks Garden Store 4 star review on 24th June 2018

Helpful Report

Posted 5 years ago

Jacks Garden Store is rated 4.9 based on 640 reviews