Hi Darryl,
Thank you so much for your fantastic review!
We’re delighted to hear that you had an excellent experience with our service. Your support means a lot to us, and we can't wait to assist you again in the future!
Best regards,
Paula
Senior Customer Support Representative
Hi Sue,
Thank you for your wonderful review!
We’re delighted to hear that your delivery arrived early and that our driver provided a helpful experience. It’s great to know that communication was smooth, and we truly appreciate your feedback!
If there’s anything else you need, just let us know.
Best regards,
Paula
Senior Customer Support Representative
“The whole process was fantastic, navigating the website and placing the order was incredibly easy.
I had regular shipping updates from the office, and they accommodated my request of an hours notice prior to delivery.
The delivery driver was professional and helpful, going as far as helping us to unload the entire order off his truck.
Couldn’t be happier with the products or the customer service.”
Hi Ellis,
Thank you for your outstanding review!
We’re so glad to hear that you found our website easy to navigate and that your order process went smoothly. It’s great to know that our shipping updates and delivery accommodation met your expectations. We’ll be sure to pass along your kind words to our delivery team for their professionalism and helpfulness.
Your satisfaction is our top priority, and we truly appreciate your feedback!
Best regards,
Paula
Senior Customer Support Representative
Hello,
Thank you for your excellent review!
We’re thrilled to hear that you found our prices competitive and that your delivery was prompt.
Your satisfaction is our priority, and we truly appreciate your feedback!
Best regards,
Paula
Senior Customer Support Representative
Hi Gillian,
Thank you for your fantastic review!
We’re thrilled to hear that our product met your expectations and that you had a great experience with our delivery and pricing. It's wonderful to know that you found us easy to deal with. Your appreciation means a lot to our team!
If you need anything in the future, please feel free to reach out.
Best regards,
Paula
Senior Customer Support Representative
“This company is knowledgeable and helpful, plus they pick up the phone and are a pleasure to do business with. They provide good products, in a quick timescale at a reasonable price. Highly recommended.”
Hi Louise,
Thank you for your fantastic review!
We’re delighted to hear that you found our team knowledgeable and helpful. It means a lot to us to know that we could provide you with quality products in a timely manner at a reasonable price. We truly appreciate your recommendation and your support!
If you ever need assistance in the future, please don’t hesitate to reach out.
Best regards,
Paula
Senior Customer Support Representative
“Brilliant service from start to finish. Called back with availability within half an hour and i got the delivery a day early. Excellent communication”
Hi James,
Thank you for your wonderful review!
We’re delighted to hear that you had a brilliant experience with our service, and it's fantastic that we could deliver ahead of schedule. Excellent communication is something we pride ourselves on, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
Paula
Senior Customer Support Representative
“Brilliant company, excellent service and delivery time. The delivery driver stayed at my premesis an hour to help my wife fix a garage door that collapsed during delivery. It was no fault of the driver, he just stayed to help.. Absolute legend!”
Hi David,
Thank you so much for your lovely review!
We’re thrilled to hear that you had such a positive experience with our service and that our delivery driver went above and beyond to help your wife.
Your kind words mean a lot to us, and we’re grateful for your support. If you ever need anything in the future, just let us know!
Best regards,
Paula
Senior Customer Support Representative
Hi Mark,
Thank you so much for your kind words and glowing review!
We’re thrilled to hear that you found our service exceptional and our pricing competitive. We strive to deliver the best experience for our customers, and it’s wonderful to know that we’ve met your expectations.
Roman and the team truly appreciate your feedback and look forward to continuing to work with you in the future. If there’s anything else we can assist you with, don’t hesitate to reach out!
Best regards,
Paula
Senior Customer Support Representative
Hi Andy,
Thank you for your fantastic review!
We're so pleased to hear that your materials arrived quickly and that you had a brilliant experience with our service. Your recommendation truly means the world to us!
We appreciate your kind words and can't wait to help you with your future orders!
Best regards,
Paula
Senior Customer Support Representative
Hi James,
Thank you for your amazing review!
We’re delighted to hear that you had a seamless experience from ordering to delivery. It’s our mission to provide outstanding service at every step, and your feedback confirms we’re on the right track.
We appreciate your support and look forward to serving you again soon!
Best regards,
Paula
Senior Customer Support Representative
“I would like to say Thank you To Roman for showing great customer service. I nedded to buy some special insulation kingspan only supplies via special orders . Roman helped me out and explained what i needed to do and make sure the order was done correctly and most important delivery lead time was very short . I am honestly very grateful and will always come back for more orders in the future .”
Hi Loris,
Thank you so much for your wonderful review!
We’re thrilled to hear that Roman provided you with exceptional customer service and helped you navigate your special order with ease. Ensuring our customers receive the right assistance and timely delivery is our top priority, and it’s great to know we hit the mark for you!
We truly appreciate your gratitude and your intention to return for future orders. We look forward to serving you again!
Best regards,
Paula
Senior Customer Support Representative
Hi Ross,
Thank you for your fantastic review!
We're thrilled to hear that you had a great experience with our service and found our platform user-friendly. Your recommendation means so much to us!
We look forward to assisting you again in the future!
Best regards,
Paula
Senior Customer Support Representative
Dear Ion,
Thank you for your glowing review!
We’re thrilled to hear that you received great service and quality products as discussed. It’s always our goal to ensure our customers are satisfied, and we’re delighted that you plan to use our services again in the future.
Your support means a lot to us, and we can’t wait to assist you on your next project!
Best regards,
Paula
Senior Customer Support Representative
“Good selection of materials at very competative prices. Easy to order and know all the costs, including delivery at the earliest point of ordering. Swift delivery. Must highlight 2 things about drivers: Provided Waht3Words location on the order but it wasn;t passed to the driver - nightmare in a rural area- so please help your drivers help you by passing forward delivery details including W3W. Secondly, even though driver was lost getting to delivery (Lack of W3W details) he was polite, professional and great to work with.
Started putting up the Luna 100mm and 150mm. Alas pre-cuts only at 600mm and not 400/600mm like ISOVER etc, but it is much cheaper, so a minor inconvenience at the moment. Seems to do exactly what is needed of it.”
Hello,
Thank you for taking the time to share your detailed review and experience with us!
We’re thrilled to hear you found our selection and pricing competitive, as we work hard to offer the best value for our customers. It’s also great to know you appreciated the transparency of our ordering process and the speed of delivery.
We’re sorry to hear about the inconvenience caused by the missing What3Words details. Unfortunately, we never received this information with your order, which is why it wasn’t passed along to our transport team. We’re currently investigating what caused this. Your feedback is invaluable as we work to improve our processes and ensure smoother deliveries in the future.
On a positive note, we’re delighted to hear our driver’s professionalism stood out despite the challenges—your recognition of their efforts truly means a lot.
Your insights are much appreciated, and we look forward to serving you again soon!
Best regards,
Paula
Senior Customer Support Representative
“I was very pleased with the service I received when placing my order. The staff I dealt with on the phone were pleasant, knowledgeable, and efficient. My order has been delivered on time too.”
Hello,
Thank you so much for your lovely review!
We’re delighted to hear that our team provided you with pleasant and efficient service. Timely delivery is one of our top priorities, and it's great to know we hit the mark for you!
We truly appreciate your feedback and look forward to serving you again!
Best regards,
Paula
Senior Customer Support Representative
“Romans in the sales dept, was very helpful. Extremely patient and took the time to understand my project before recommending me the most suitable products needed for my requirements. I would certainly use again. Thankyou Insulation Wholesale!”
Hello,
Thank you for your fantastic review!
We’re so pleased to hear that Romans was able to assist you with your project and provide tailored recommendations. Our team takes pride in understanding our customers' needs, and it’s wonderful to know that you had such a positive experience.
We look forward to assisting you again in the future!
Best regards,
Paula
Senior Customer Support Representative
Dear Petru,
Thank you for your amazing feedback!
We're thrilled to hear you’re happy with the quality, price, and speedy delivery. Your recommendation means the world to us, and we truly appreciate your support!
Best regards,
Paula
Senior Customer Support Representative
Dear Edward,
Thank you for your kind words!
We're glad we could assist and ensure everything was sorted smoothly. If there's anything else we can help with, don't hesitate to reach out.
We appreciate your support!
Best regards,
Paula
Senior Customer Support Representative
“From the ordering to the delivery everything was easy and stress free. Prices were very good better than my local merchant. Communication was clear and delivery prompt Would reccomend anyone to try this company”
Dear Clive,
Thank you for your wonderful review!
We're thrilled to hear that you found the ordering and delivery process easy and stress-free. It’s great to know that our prices met your expectations better than your local merchant. Clear communication and prompt delivery are part of our commitment to our customers, and your recommendation really makes our day!
We look forward to serving you again soon!
Best regards,
Paula
Senior Customer Support Representative
