How would you rate
"Gave them an opportunity to quote on £100k worth of business to my company, the sales team said they didn't have the time. Appalling company that will likely go bust with this attitude, they will only get small item business from my company from this day forth."
"Given the negative feedback I was a little concerned, but I was ordering a graphics card which was rarer than hens teeth, it was well worth the wait at the very reasonable price (£100 less than everyone else) as every crypto miners has been buying them up. Got my rx580 pulse 8gb on the right side of £250....thanks insight!"
"Order place one month ago, no communication about when goods would be in stock, attempted to raise support ticket to enquire when goods would be delivered which was closed and deleted, poor service."
"They insisted on being pedantic about the address. Which was correct.
Same billing address as delivery address.
I paid 4 times the prices of the item to have it delivered the next day. (happy to do as I really needed it).
They didn't include my phone number with the courier.
They didn't say who the courier was.
And then they used an incomplete address...
so my item was to be delivered on Monday rather Friday."
"Quoted a price for a large number of Dell PC's (07/07) - plenty of stock.
Placed an order the following week (13/07) and only heard today (18/07) that Insight sold all the stock to another customer...
I fail to see why it's taken 5 days to advise as such.
(FYI, they still have tons of stock at a miraculously higher price; read into that what you will)"
"They seem ok with simple orders but when it comes to a bit more complex, out of their conform zone type of orders, they are not helpful and not knowledgeable at all. They insist that they ship the goods worldwide but they know nothing about pre-shipment inspection (at least the contact I've been dealing with) and insist that i should talk to their distributor directly. Isn't it like droping their own responsibility? Just because they don't know certain regulations and can't be bother to sort it out, it doesn't mean that they can ask the customer to do the job they should do??? Even worse, they can be agressive and rude. This is what I have experieinced just now. Very poor customer service indeed."
"Ordered the product lunchtime yesterday; it arrived by lunchtime today. Received helpful advice when making choice and they matched the lowest UK price when asked. Excellent service and I will use them again.
Written On Unbeatable.co.uk By Judith"
"I ordered a monitor from this company a couple of days ago and everything was fine. Yesterday however I received an email asking me to get in touch with them. I did so and was astonished to hear that they wanted me to send two items of ID (drivers licence, council tax bill etc) via fax or email. I don´t mind doing this for banks etc but to a retailer? There is no way I am sending personal details such as these to strangers. I cancelled my order.
Written On Unbeatable.co.uk By Nick"
"I ordered a grapgics card at £41 and I got this email from them the day after my order:
Dear (my name)
Thank you for your recent order
In order to protect both Insight Direct and our customers
against credit card fraud, we are required to carry out
security checks on all credit card orders.
On this occasion we require additional information from you before we
are able to proceed with your order and would appreciate it if you
contact me on 0844 692 5544 at your earliest convenience
to discuss the order.
I´ve used this card on a thousand sites hassle free. I´ve read on other reviews people experiencing this problem, one case were the person was asked to provide proof of address. it´s very unusual and sounds dodgy. Nevertheless, It´s a lot of hassle for a £41 graphics card and I cancelled my order. They actually done me a favour, I got my graphics card cheaper via amazon.
*YOU NEED TO START ACCEPTING PEOPLES PAYMENTS INSIGHT UK*
Originally Written On Unbeatable.co.uk By Michael"