Hello Juan,
You did not purchase a drone from us, only spare parts as a business customer. A one-star review of our drone service is therefore difficult to understand.
FPV repairs require the necessary technical knowledge, and individual repair training is not included with the purchase of spare parts.
Your iFlight Europe Team
Hallo Raoul,
„katastrophaler Service“ passt aus unserer Sicht kaum zu mehr als zehn persönlichen Antworten, telefonischer Unterstützung, kostenlosem Retourenlabel sowie kostenloser Prüfung, Neueinrichtung und Binding-Service.
Auch sehr umfangreiche Kulanz kann jedoch nicht jede Erwartung erfüllen – insbesondere dann nicht, wenn funktionierende Produkte nachträglich verstellt oder benutzte Akkus außerhalb der Rückgabebedingungen umgetauscht werden sollen.
Wir stehen zu unserem Service und lassen den dokumentierten Verlauf für sich sprechen.
Ihr iFlight Europe Team
“I am very disappointed with the customer service. I have sent several emails over the past weeks, but I have not received a single response.
It is extremely frustrating to be completely ignored when trying to get assistance. Good communication is a basic part of customer service, and unfortunately that is completely lacking here.
Based on my experience, I cannot recommend this company. I sincerely hope they improve their customer support and start responding to their customers.”
Hello Lars,
the claim that you received no response is incorrect. We replied to your initial request on June 24 immediately, asking for further details. Your detailed defect description was only sent on July 2.
We understand your frustration, but the documented communication does not support this review.
Your iFlight Europe Team
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