“Despite receiving an email, over a week ago, that Royal Mail had my order, it still hasn’t arrived. Shocking service from Royal Mail, which isn’t the fault of Homevalley, but you may want to consider a more reliable courier.”
High Craig,
Thank you for your review.
You've ordered your item as a Christmas gift but it was delayed by a few days. You've refused to accept the item at the time of delivery and it was returned to us. You've since received a full refund.
Best Regards.
Hi Carmella,
Thank you for your review.
As you know your item was damaged by the courier and was returned. You have received a full refund in matter of days.
Best Regards.
