“arrioved next day and handles looked great. Only frustrating thing is it seemed to imply i needed to buy screws/bolts extra so I did, but when they came the handles had a selection of length of bolts with them as well as the 2 i bought.”
“Arrived very quickly, packaging is lovely. Handles are very good quality. They have not been put on the wardrobe yet but I am sure they will look amazing.”
Thank you for your great feedback, Bhavika! We're delighted to hear that you had a positive experience with our customer service.
Warm wishes,
Team Hendel & Hendel
Thank you for your kind review, Sominder! We're delighted that you appreciate the quality of our handles and that our team was able to assist you swiftly. Your recommendation means the world to us!
Warm wishes,
Team Hendel & Hendel
“Very efficient and good quality the only problem was the screws supplied snapped when screwing into type of high grade MDF
We fortunately had our own stronger screws that worked”
“We had a duplicate order as our kitchen fitter got a good discount after I had already purchased - no hassle free returns of my original order. Lovely, smart quality product and great customer service.”
“I ordered a few knobs for samples. They were all packaged well. The knobs were very good quality, I ordered a two different styles belgravia and calcott. The calcott collection is stunning and preferred them over the satin brass. Also thought the knurled handles may not be comfortable for daily use in the kitchen. The rounded edges of the calcott knob was easier to hold. The return process was straightforward and refund given promptly. The only reason I didnt place an order is the cost is prohibitive for a whole kitchen order. Especially when compared with similar quality knobs. I would definitely consider buying for smaller projects. I wish they did larger discounts at times. Great communication and straightforward return from H&H.”
Hello,
Thank you for taking the time to leave us a review. We're thrilled to hear your kind words about the Callcott collection.
We'd love to work with you on price to help you towards your dream kitchen! Please reach out to a member of our team and we'd love to help.
- Charlotte.
Hello Enrica,
Thank you for taking the time to leave us a review. We're thrilled to hear that you love your new handles. Our handles look incredible on your new space.
We look forward to serving you again in the future.
- Charlotte.
“Handles are very high quality and delivery was quick. It was also very nice of the company to offer me a refund of 5% as I had forgotten to apply my discount code. Only downside is that they don’t come with screws which I’d expect for a premium product (this is clear on the website so wasn’t a surprise). Fortunately the ones I had from the old handles worked perfectly.”
Hello Tahmina,
Thank you for taking the time to leave us a review. We're thrilled to hear that you love your new handles. We'd love to see photos of the finished project, be sure to tag @hendelandhendel on Instagram to be featured on our page.
Thank you for leaving feedback regarding screws, i've passed this onto the relevant department to look into!
- Charlotte.
“When I saw this product I really liked it. Then I called, more information. The assistant I spoke she was very helpful and friendly and she was able and she answered all the questions is asked. It was very easy to purchase.”
Hello,
Thank you for leaving us a review, we'd love to see photos of the finished project! Be sure to tag @hendelandhendel on Instagram to be featured on our page.
We look forward to serving you again.
- Charlotte.
“Lovely products, great quality and good customer service when I had questions. Only improvement would be more delivery options. It's quite expensive when I was only ordering a few sample handles and no choice on delivery day. I would have been happy to wait longer and pay less, particularly when it was only a small package.”
Hello Jessica,
Thank you for leaving us a review. We'd love to see photos of your finished project, be sure to tag @hendelandhendel on Instagram to be featured on our social media.
We're always looking to improve our service and provide the best experience for our customers. I've passed on your feedback regarding shipping options to the relevant department and we will look into offering a wider selection of delivery options to our customers!
We look forward to serving you again.
- Charlotte.
“Quick delivery. Great handles, weighty and good quality. However I did try to add a handle to my first
order, but they said it was too late (an hour after I placed it). This meant receiving two packages on the same day - not the most environmentally friendly.”
Hello Dan,
Thank you for leaving us a review. We'd love to see photos of your finished project, be sure to tag @hendelandhendel on Instagram to be featured on our social media.
We're always looking to improve our service and provide the best experience for our customers. I've passed on your feedback regarding delivery to the relevant department to review, we apologies for any inconvenience this may have caused.
We are constantly adapting as a business to ensure we're doing every bit to help the environment and we appreciate raising your concerns.
We look forward to serving you again.
- Charlotte.
“Very nice design and finish. Moulding seemed to be slightly different as the holes were not the distance between the holes were approximately 1.5mm different. So when measuring the holes based on one handle, I ran into difficulties screwing the second handle on.”
Hello Robert,
Sorry to hear you have encountered problems with our handles! This is a very rare issue that may occur, please reach out to a member of our team, we'd love the chance to rectify any issues you may have encountered.
- Charlotte.
Hello Marwa,
Thank you for leaving us a review, we'd love to see the finished project. Be sure to tag @hendelandhendel on Instagram to be featured on our page.
- Charlotte
Hello Stephen,
Thank you for taking the time to leave us a review. Sorry for any inconvenience caused regarding VAT Invoices, a member of our team will be in contact with you to provide these shortly.
We look forward to serving you again in the future.
- Charlotte.
