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Halfords Reviews

2.6 Rating 1,288 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,288 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER ONLINE! They have a faulty system that will take your money without processing the order on their side even though you get a rererence number and email, then if you ask they do not refund you and even looking up online it says it can take up to 30 days to process a refund (when they actually decide to do it) and 3-5 working days after that to receive it in your bank! Customer service does not assist whatsoever and even managers do not care and do not call back after promising so. AVOID AT ALL COSTS!”

Posted 3 hours ago

“Good products at excellent price.”

Posted 13 hours ago

“Try everything I could to get the after sales service (even though I paid in full for this service). Contacted through all possible channels. no luck. please avoid this company at any cost.”

Posted 2 days ago

“Waited at home for a battery fitting for 10 hours. No show. What a joke. If they come tomorrow, I’ll upgrade this rating. If not, I’ll be letting you know…”

Posted 3 days ago

“Call centre in South Africa, what a joke”

Posted 3 weeks ago

“Thanks to Halfords I no longer have a complete service record as even though the garages tell you your online service records would be completed Halfords have seemingly decided they are having a break from it . NEVER AGAIN”

Posted 3 weeks ago

“Halfords are hands down THE worst retailer I’ve ever dealt with. Can’t be bothered to waste time / effort on a lengthy review. But, my advice would be to avoid at all costs. I will be a lifetime advocate for never, ever using Halfords!”

Posted 3 weeks ago

“If there's a half star, I would click on that It's been a whole year that I hold my words not to complain by writing, unfortunately, the recent cases really need to be reflected/to let someone concern and never go for it 1/. Scam : First try to join the membership last March, cos there's nearby Halford for my MOT, after checking they called me saying front screen wipes needed to be changed, I pay extra to change, the point is that wipes' quality is awful and much worser than my old pairs, my husband back from the trip mentioned in fact he just changed a pair of expensive one just a month before my MOT check 2/. Poor Service : When I picked my car, the staff said everything was alright, but the "Service" light is on, I asked why is that, he simply replied " well we can't fix it, maybe you need to go back to Peoguet for fixing it, may I ask why I need to came here then? 3/. Cancellation of membership : It's been paying by autopay on my credit card, right after the 1st payment in March last year, I already requested for cancellation because of the above services, they said you CANNOT cancel it until 12mth later in April 2024, but then, right after the payment of this year, I called and tried live chat few times for requesting a cancellation also to make sure NO "auto renew"/"auto payment" , it's always coming back with the same sentence " our dedicated team would contact by email or call within 24-72hours" , NEVER ! Not even once after my 4th trying to cancel the membership, such time wasting and scam, cos if I cannot cancel it, that would definitely auto renew in 18th April by the reply " I would like to inform you that if a premium membership renews then it will be charged from the card which has been ended during the signing-up".... There's no direct phone or email or online unsubscribe for cancellation ? Am awaiting another round of the so called dedicated team now, cross finger”

Posted 4 weeks ago

“Firstly, the website for booking online is shockingly bad, I made two attempts to book a service using their Payment Assist scheme - the first timed out, the second seemed to go through but I didn't receive an email confirmation and nothing showed up on my account. Halfords online chat had no record of the booking, so I called Payment Assist and they had my payment details and said I needed to contact Halfords again and ask them to connect the order with the payment. Halfords, now on the phone, had no record of the order either, even though my payment details and finance plan had gone through. At one point I was put through to the actual garage who said the day I wanted was fully booked - and yet, if you went on to the website it still allowed you to book that day! There was no real connectivity between Halfords, the finance plan company and the garages. Oh and when I first booked I was quoted £137 but when I checked again after speaking to customer service it was now £165. Never again am I going through all that hassle.”

Posted 1 month ago

“Just been to Halfords in Ashton under Lyne the cycling staff were extremely helpful and knowledgeable, I would like to say a huge thank you”

Posted 1 month ago

“They refused to change their Wipers blades which they fitted in my car and didn't suits it, it impinged the edges and makes a noise when I switch on.”

Posted 1 month ago

“Paid for number plates to be supplied and fitted at their edge lane store in Liverpool They put them on with double sided sticky tape. They have fallen off. In my view their fitting service is not fit for purpose I've complained to resolutionexpert at halfords dot co dot uk. For clarity I don't have an issue with the engineer that stuck them on he was just doing his best, he told me it was the best that he could do. It is unacceptable to advertise a fitting service that replies on double sided sticky tape. The printing of the plates is pretty slick, its just a shame their staff are not trained to fit plates properly.”

Posted 1 month ago

“Booked a MOT and full service for my car. Took it in but only the MOT guy turned up so had to re-book service for the following week. Within 1 mile of leaving the garage engine light came on and stayed on. Booked it in again for a diagnostic and they said they had fixed it. I also asked for the rear brake pad warning light to be dealt with - it wasn't. Now engine light came on again within 3 miles. Took car to a PROPER garage and they found: Engine light was due to a hose not connected to the air system, brake sensor needed changing, sump plug washer not installed so oil leak and the cover covering the sump plug had gone.”

Posted 1 month ago

“Halfords replaced 4no. Pirelli tyres on my Q5, with their mobile (driveway) service in Jan 2024. They took the wheel locking nut and jack without telling me. No communication and shocking customer service”

Posted 1 month ago

“My Halfords E-Bike displayed "error 500" I took it into Halfords Burnley 12 weeks ago - still haven't got it back. And there has been a pathetic ongoing litany of wrong diagnosis, mis-communications, errors, lame excuses, and parts "lost in transit" Honestly, I think that the people in the store doing the repairs do their best but they are obviously working in a neglected and under-funded part of the Halfords business. Halfords put a lot of investment into sales and marketing , but seem to put no resource at all into bike service and repairs. i won't be buying another bike from them.”

Posted 1 month ago

“Good car service. They have wide range of car service package that suits our requirements”

Posted 1 month ago

“I had a bad experience this morning when I came to check my car head light. I went garage reception . They asked me to go to main reception. I informed the issue. One of the staff came but he didn’t check the car instead replaced the bulb which was good. but he couldn’t find out what was the issue. So I had to pay 22 pounds good for nothing for 2 minutes work.and back in the garage reception no appointment for next 3 days… my money I wasted without any benefits.”

Posted 1 month ago

“Had my bike serviced this morning at Western avenue cardiff by Lee. Customer service was excellent very happy highly recommended.”

Posted 1 month ago

“Use to love Helford's and supporting British business. Sorry Helford's use to spend a lot of money with you. Not any more.....Part number 152859 Front LEFT Brake disc I am told I have to buy two, as they only sell them in pairs. That's correct apparently I need two brake discs for one wheel the lady told me. The same also applies to the RIGHT Front Brake disc part number 153867. Two different part numbers, one for each side of the car. I am told I have to buy x4 discs for two wheels as there web site will not allow me to buy a single disc, and I am stupid so I am told, as they only sell in pairs. So going on that logic a pair for left fronts and a pair of Right fronts who is the stupid one here....HELP....Really what is wrong with the world....Thanks Helford's for up selling me something I don't need and for telling me if I'm not happy to go to Euro car parts. That's good business, well done customer service rep for telling me this and also telling me to do one. Only reason I went to you in the first place is you have an offer on.....Oh dear guys not great, I am a really chilled out guy but this did frustrate me.”

Posted 1 month ago

“Would not recommend buying from here. I had so many issues buying my sons bike. I complained and 2 weeks later still no call back. The staff member in Grimsby store ( natalie I think her name ) was very rude and had a awful attitude, the bike was 3 days late . Plus more issues. Shocking service and feel very let down”

Posted 1 month ago

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Halfords is rated 2.6 based on 1,288 reviews