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Halfords Reviews

2.6 Rating 1,289 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,289 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords Morden Road, Mitcham. Gary and Donna could not have been more helpful. Nothing was to much trouble. Great advice, I would highly recommend and will definitely be using them again”

Posted 1 year ago

“Just ordered a bike part on click and collect. I was in the store within 20 minutes of getting notification that order was ready. When I got there no sign of the order. After 15 minutes the guys in the store gave up. Someone remembered picking the order but nobody had the faintest idea where it was. And of course it was the last one. Had to drive to another shop to get what I wanted. Another hour of life wasted. To top it off I’ve been refunded with a virtual gift card that I really don’t want to waste my time using.”

Posted 1 year ago

“Booked my car in for 14.30 for four tyres and tracking at Scarborough branch. Took time off work to get the car there and wait for work to be done. Car eventually was took into the garage at 15.45 by a youth who did not put seat covers or floor papers down and subsequently my interior was oily and soiled. Then he could not drive it ?? Eventually got it onto the lift, managed to break a brake pipe above the fuel tank although it was rotten its amazing how it happens when someone else drives it. Sorry mate your pipes burst was the reply, so when can you fix it? oh we will have to get back to you on that they are a right job to do was the reply, so car undrivable now. Well change the tyres then? yes no problem. So 2 lads changed the tyres and did the works on them and fitted the longest valve stems i have ever seen on a 4x4, great if i go in deep mud now they will catch everything in sight. Steering wheel still not straight when driving down the road. The car did stay in the garage overnight as i could not drive it home so had to get a lift home, then my mechanic came out Saturday morning to recover vehicle. Overall a bad and very unprofessional experience although the tyres were the cheapest anywhere i would never use Halfords Garages again or recommend them to anybody.”

Posted 1 year ago

“Second time I’ve used Halfords services and been disappointed. Firstly a dashcam fitting which never worked, and now a number plate where they could not supply one in store with the ‘standard’ UK and flag on the left of the plate, only plain one. They would have to order it in. Order it in? Are we not in the UK?!! Ordered online (DVLA approved) £5 less and arriving tomorrow. Sorry Halfords, just not good enough.”

Posted 1 year ago

“What a horrible horrible brand. Took bike in for a full silver service to the Chiswick store. Not holding my breath because last time they serviced it the gears didn't work properly. So obviously not checked. This time as soon as out on the street I can tell the gears aren't working correctly for a second time! The next day I take it somewhere else to get the gears tuned properly, and they say they can't believe what they've done. There are loose nuts on my rear derailer and it's bent. Unbelievable safety issue here. Halfords also put a brand new chain on, but they hadn't even put the chain clip on the right way. The second shop corrected this for me. I could have taken the bike back but what's the point? I've had a new derailer fitted by the new shop, I dont have the energy to argue with Halfords. The people there don't know what they are doing. Shan't be back, that is for sure. Update: (22-02-2023). Halfords has been in contact to ask for my details so they can contact me. I provided them immediately thinking I would have a constructive conversation. Ten days go by and still no word. Still a very poor company I take it? Update: (09-03-2023) Received a phone call from Magit on the 24th of Feb about what is contained above, not sure if that is his first name or last name because he refused to let me know how to address him. He told me he is the manager at Halfords, the Chiswick branch, and he wanted to discuss the issues I have been having. I said I am glad you have phoned because I wanted to discuss the damage my bike received during the service mentioned above. And was willing to talk about the other issues I have experienced. I noticed the damage when I first got the bike home after Halfords Silver Service, but forgot to mention it above. This is the service that is the second most expensive service and is carried out once a year. The one where you don’t expect to have issues like I have been having, at Halfords, the Chiswick branch. During the service the amateur bike mechanic at Halfords, Chiswick branch, has rounded the inside of my front axle bolt and all the thread had been taken off. I have a photo of this if requested. For comparison, I have another image of the very same part of my bike, from when I first got it in 2022 and realised there was a scratch above where it says Torque. Another issue discussed elsewhere. Again I provide both of these images. Anyway, Magit?? and I made an agreement that he would be in store at 2pm on the 9th of March. He said he would put the appointment in his calendar because he was concerned about how I had been treated at his store in Chiswick. He said he would phone me or email me if there were any problems with this, and I said I would do the same. He wanted to get to the bottom of why my bike had been damaged. He said he wanted to check the condition of the bolt that had been damaged when I had brought it in for a service. Today, the 9th of March, the day Magit and I are supposed to meet, I spend half an hour travelling out of my work day to Halfords and arrive five minutes early. At the Halfords Chiswick branch, where Magit is the store manager, I ask one of the staff if he is available and they tell me he is on leave. Obviously Magit, the manager at Halfords Chiswick isn’t interested in solving the problems I have had at his branch and thinks me wasting my time is something I don’t mind doing. The bottom line here, at Halfords, is they have sold me a bike with a scratch on it, and then proceed to continue to damage my bike when it is brought in for a service. Not including all the other things that have happened, see above. I’m continued to be shocked when I think about the brand Halfords and how big it is, but how terrible they are at providing safe bikes, let alone customer service. I’m equally dismayed about how Chris Boardman must continue to feel that his name is on a lot of the bikes sold at these incompetent shops. I will await your call Magit, manager, at Halfords, Chiswick branch. A brand given the opportunity to make things right and they still cant even provide that. Still a horrible horrible brand.”

Posted 1 year ago

“Do not trust Halfords review section the reviews are filtered and they must only let a very small percentage of negative reviews through. I have had my negative review refused publishing three times and I have altered the review every time and every time it is refused. There is no bad language, hate or threatening language which would explain the refusal its just a calm and detailed review. They've promised to call back regarding my complaint which they haven't they've ignored emails and read messages via messanger but not replied. So in case you are one of the unlucky ones and your purchase isn't up to scratch do yourself a massive favour and try elsewhere.”

Posted 1 year ago

“They took my money and gave me a date for me to pick up from auto center. My order never arrived have sent numerous emails but have no reply. Nor have I received my money back. Rubbish company. Its called theft”

Posted 1 year ago

“We booked our car in at Rayleigh with Steve for a diagnosis check. Sadly the fault could not be found, but Steve kept us in the loop, whilst technicians did their best to find it. After collecting the car, we were given a full refund, as it could not be found. So although we still have the problem, we were impressed by Steve's personal approach along the way and his teams efforts. Thank you !!”

Posted 1 year ago

“At Halfords invitation I wrote a review on their website entitled "Good product. Rotten service". They refused to publish it on the grounds that it "did not meet all our website guidelines". Enough said.”

Posted 1 year ago

“Bought a new bicycle for my grand daughters birthday, on getting it home I noticed mud ingrained in the tyres which made me suspect i'd been sold a used bike, rang customer services who promised a call back, didn't happen. the second person I spoke to may as well have been a recorded message he just kept repeating the same thing. decided it was too close to my grand daughters birthday to do anything about it. Be warned Halfords customer services are useless and as far as I can tell I was sold a used bicycle as new.”

Posted 1 year ago

“Grand parents wanted a child seat fitted in car ,told no one available to in the week ,still asking advice about car seat really rude in front of customer, went somewhere else, don't deserve the custom disgusting service.”

Posted 1 year ago

“Booked a mobile battery fitting for my car . Paid £120 . Technician did not show . Phoned Halfords to be told no job order on their system , yet I have an email for proof of order . Then told it was a system malfunction and I need to phone the bank to challenge the payment as they could not see that on their system either. The payment is is on statement ! They wasted 3 hours of my time and no refund as of yet ! Will NEVER use again”

Posted 1 year ago

“Hi guys got 2 bulbs fitted ,but obviously they never fitted on in properly and now bulb keeps falling as they had not put the clip on .They won't accept responsibility but are quick blame to its the roads and my driving , if the clip had been secure like the one on the passenger side this would never happened. They now want me to buy a headlight after the problems they have caused me costing £600+. They are f***in crooks not to be trusted . This was in the Rutherglen branch”

Posted 1 year ago

“Purchased an e bike over a year ago, there were lots of issues with it, trips back to store, missed work days, I purchased a brand new battery that arrived and doesn't hold its power. They don't answer the phone, you end up arguing with a customer service team the other side of the country. The staff do not care they take weeks to resolve problems you don't get any money back for time wasted it's a bad retailer who doesn't care after they have their money I regret buying a bike from halfords it was a mistake”

Posted 1 year ago

“DO NOT JOIN HALFORDS MOTORING CLUB!!! IT IS UNCANCELLABLE! It auto renews and charges monthly / annually and only allow you a small window of a matter of weeks to cancel your subscription for the whole year! When I challenged the call centre agent the first thing they said was "it was stated in the TnCs which you had to tick to say you've agreed to" various court rulings on this type of sneaky term enforcement, look up some case law: inconsistent terms and conditions - wherever TnCs are non standard (I.e giving ridiculous windows to cancel annual subscriptions) courts will rule any non standard conditions DO NOT APPLY!!! INFURIATES me when companies try to manipulate customers like this. They are fully aware a huge majority will want to cancel so make it unnecessarily difficult in the hope you'll forget and they'll bill you forever. Wasted 45 minutes of my life trying to cancel and it's still active. Go elsewhere people, I had an eye opening experience on my most recent visit to auto centre - charging dealer prices but giving gypsy garage service. Absolute swindlers!”

Posted 1 year ago

“Worst customer experience of my life. Booked in for a roof box fitting. Nobody was aware that I was coming, even though id booked online weeks ago. Then i was asked to park on the pavement between two tight bollards outside the front of the shop (is this even legal to have vehicles driving onto a pavement outside of a busy shop front in the snow? It seems like a crazy health and safety issue to me, as it is designed as a public highway). Then the person who was installing the bars and roofbox said he was unaware it was required on the day and didnt know if he had the parts (asked if I had them) and then said he didnt have the staff to do the work, as if it was my fault for bringing it in. I mentioned i had booked weeks ago, then was told "we dont look at the diary that far in advance". Then when i came back two hours later for handover, i was informed the boot of the car hit the roofbox when it opened but that's "just the way it is". Even though i researched the roofbars and box and the models are compatible with the car. I asked if the box could be slid forward to avoid the boot and was told it would take too long to do on the day and would need to booked back in. Then i asked for all the manuals and spare parts and was told some had "gone missing" during the installation, and "that's Sundays for you". But not to worry as would try get me another "for free". Its not really free when I've already paid for the parts and a Halfords member of staff has lost it during installation. Then when leaving the tight bollard space due to the narrow width of the pavement (which isn't designed for vehicles) when pulling out of it, the corner of my car has been dented by the bollard due to the tightness, you can imagine how frustrated I was by this point. Halfords then got in touch and promised to pay for the repair to the car. I have it in writing from both the Durham manager and the customer experience representative, I then went and got the car repaired, sent over the invoice and they then refused to pay for the work as I was driving the vehicle. They fully backtracked on their promise which I find appalling and will be taking further. What a disgraceful establishment.”

Posted 1 year ago

“Booked in for a windscreen chip repair on weds 25/1. They never turned up, i had to ring them up at 7:30 to ask where he was. They said the mechanic wasnt trained in that job. No call or email to say he wasnt coming ao i waited all day for nothing. They booked me back in for 28/1 . Same guy didnt turn up again because still untrained. They tried booking me for a third time!!! Demanded a refund. Rang a total of 5 times before i got refunded. Dont bother wasting your time”

Posted 1 year ago

“Wish I had read some of the reviews for Halfords first! I went into branch to buy a roof rack and after checking they said they only had two parts of the kit in stock and would have to order in the third part. they said it should be in the branch the following week. I have spent two days trying to get an accurate update on where the part is. The guy in the shop gave me a direct number to call the branch when I paid for the goods. I called the shop for two days before i got a pick up. I also called the help center but they did not know and said the branch would call me. After the second day, I got an answer on the phone when I called the branch. They told me they did not know when the part would be in but would call me!”

Posted 1 year ago

“They cancelled my order and over a month later I had to go to PayPal to get my money back. Online chats were pointless - a reputable company would not do that.”

Posted 1 year ago

“Utterly appauled: All I want is a 7.5amp fuse for my car. Went to Sutton Halford most fuses out of stock. Then went to Epsom Halford again most fuses out of stock. Then phoned number on New Malden's web site which connected to a helpdesk phone number. After repeated explanation in detail what I needed the woman said she would contact branch. After a total of 40 mins on phone she advised store had some in stock. Went to store none available wasted petrol and time utterly appauling. Helpdesk pathetic and store's stock control in 3 branches non existent.”

Posted 1 year ago

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Halfords is rated 2.6 based on 1,289 reviews