Worst customer experience of my life. Booked in for a roof box fitting. Nobody was aware that I was coming, even though id booked online weeks ago. Then i was asked to park on the pavement between two tight bollards outside the front of the shop (is this even legal to have vehicles driving onto a pavement outside of a busy shop front in the snow? It seems like a crazy health and safety issue to me, as it is designed as a public highway). Then the person who was installing the bars and roofbox said he was unaware it was required on the day and didnt know if he had the parts (asked if I had them) and then said he didnt have the staff to do the work, as if it was my fault for bringing it in. I mentioned i had booked weeks ago, then was told "we dont look at the diary that far in advance". Then when i came back two hours later for handover, i was informed the boot of the car hit the roofbox when it opened but that's "just the way it is". Even though i researched the roofbars and box and the models are compatible with the car. I asked if the box could be slid forward to avoid the boot and was told it would take too long to do on the day and would need to booked back in. Then i asked for all the manuals and spare parts and was told some had "gone missing" during the installation, and "that's Sundays for you". But not to worry as would try get me another "for free". Its not really free when I've already paid for the parts and a Halfords member of staff has lost it during installation. Then when leaving the tight bollard space due to the narrow width of the pavement (which isn't designed for vehicles) when pulling out of it, the corner of my car has been dented by the bollard due to the tightness, you can imagine how frustrated I was by this point. Halfords then got in touch and promised to pay for the repair to the car. I have it in writing from both the Durham manager and the customer experience representative, I then went and got the car repaired, sent over the invoice and they then refused to pay for the work as I was driving the vehicle. They fully backtracked on their promise which I find appalling and will be taking further. What a disgraceful establishment.