“Ordering online was simple, however, the process of getting the wallpaper was confusing: a few days after placing the order I got an email from UPS indicating the product will be arriving in a couple of days so I was surprised at how quickly it would be delivered . On the expected delivery date I had another email indicating the product was delivered... though not to my house but in Pennslavania! Confused, I called G & B where I learned that delivery was a two step process: The item is shipped from Jersey to a holding center in PA then is given to purolator for shipment to my home in Canada. I spoke to customer service twice and no one mentioned this process which does not make sense as i live closer to Jersey than PA! Simple communication to the customer would've resulted in a score of 5 points! This score is only for customer service and ease of ordering as I dont yet have the product so that will be another post!”
“I cannot thank the g&b team enough. When I was trying to find a particular wallpaper which was discontinued I contacted the team forwarding a photograph of the wallpaper on my wall. Within an hour I received a reply with the item I was looking for together with the design and number therefore allowing me to complete my project. Bingo!”
“Super quick delivery, despite delivering to wrong address stated, luckily I was in to take delivery. Well packaged too. Wallpaper is lovely, though not up yet! Would definitely recommend to buy direct.”
“Great website easy to navigate and great customer service. Products bought excellent too. The paste the wall wallpaper is brilliant easy to apply and looks good.”
“The postal service was incredible.
I ordered on the Saturday evening and the paper was delivered on the Monday.
Absolutely fabulous.
You put other companies to shame well done you.”
