Goldsmiths Reviews

4.50 Rating 6 Reviews
83% of reviewers recommend Goldsmiths
212 Review Views (past 24 hours)
10PM - 12AM
23 Review Views
12AM - 2AM
0 Review Views
2AM - 4AM
19 Review Views
4AM - 6AM
0 Review Views
6AM - 8AM
0 Review Views
8AM - 10AM
18 Review Views
10AM - 12PM
46 Review Views
12PM - 2PM
0 Review Views
2PM - 4PM
21 Review Views
4PM - 6PM
46 Review Views
6PM - 8PM
22 Review Views
8PM - 10PM
17 Review Views

Popular Questions:

Customer Service

How can I contact Goldsmiths?
Are you a business owner?
See Business Solutions

Write Your review

Tell us how Goldsmiths made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
"I have several issues with Goldsmiths 1. Product Quality - purchased my husbands white gold wedding ring, he had worn it a week on our honeymoon and it was scratched with gold showing through. We were asked in the shop if he had caused the damage by dragging it along rocks in the sea bed - which no he'd not, just general wear. The ring was sent back to be polished and re plated - on return worn for 3 days at work and it looked like he'd had it 20 years, totally scratched and gold looking. On taking it back for repair a second time - we waited more than 3 weeks for its return, told the delay was due to the workshop thinking a charge should be applied. 2. This is where the second issue comes in - all repairs are guaranteed for a year, so why would the workshop even question charging ? either just incompetence or delay tactics. 3. No response when raising a complaint via the customer service complaints email address - not even a thanks for your mail I call that poor service. My personal experience do not buy any white gold products from Goldsmiths - I have three white gold rings, one is 1 years old and looks a little tarnished but still good, 1 is 2 years old no damage and my wedding ring less than a few months old, still looking good - none are from Goldsmiths"
Posted 3 months ago
Are you Goldsmiths? Gain access to your dashboard so you can reply to this review. Free Access
"Excellent customer service"
Posted 9 months ago
"Treated me very well with my purchase"
Posted 1 year ago
"excellent customer service from a lady named joan at goldsmiths in touchwood solihull. nothing was too much trouble. she was friendly and polite."
Posted 1 year ago
"Excellent Service always"
Posted 1 year ago
"Quick delivery"
Posted 1 year ago
Goldsmiths is rated 4.50 based on 6 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support