“Scan tool arrived in perfect shape, haven't had a chance to use it yet. Score is based on the lack of response I received on an inquiry about the diagnostic scanner, still have never heard anything from the company.”
“I received the wrong item and wasn’t able to exchange it or get the correct one sent right away. I had to return the incorrect item and wait for it to be inspected before getting a refund, then reorder and hope the correct item ships. Not happy about that process. However, I give customer service 5 stars — they were responsive, helpful, and quick to reply throughout the issue.”
