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Sheilas’ Wheels Reviews

3.5 Rating 984 Reviews

62 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

3.5

Based on 984 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 18th March 2024

Sheilas’ Wheels 1 star review on 23rd January 2024

Sheilas’ Wheels 1 star review on 6th October 2023

Sheilas’ Wheels 1 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

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“Started off as any normal insurance company 3 months into the policy my car got hit into which was a 2.2 honda civic they tried giving me a like for like courtesy fiat 500 took 30+ phone calls to find out where my car was recovered to get personal belongings 100+ phone calls to get a decent courtesy car which was similar size to mine and not to mention when i bought my new car cause the claim was open i was told i could get a re-rated policy which at the start i was paying 2,000 for my honda but when i bought my new car 2.0 diesel it went to 6,000 wasn’t able to cancel the policy but was made to pay the full amount and also for a non fault claim they have taken 3 years ncb and given me a renewal of 10,830 for a 1.5 qashqai😂 do not trust this company, oh and what makes it worse was “as a goodwill gesture we are going to compensate you £50” - manager said this but what about all the months ive paid £580+ every month for insurance cause your workers have lied, his response is what got me “unfortunately we can only give you £50 back for the 6k we scammed out of you””

Posted 4 hours ago

“Do not use this company! Terrible service no help at all when I had an accident Absolute terrible service, had a bad crash and they recovered the vehicle from the motorway whilst personal belongings that were needed were still in the vehicle. I had to always contact them and they were unaware of who or where the vehicle was after 5 days I did not hear anything from them. I had to call them everyday to try and locate the vehicle and nobody knew where the it was. I raised a complaint and escalated to a manger to be told I would get a call back within 5 days however no manager has called me. I then chased this up at which point I was told I would again get a call back from a manager within 5 days but still have not heard anything. I was asked when raising the claim if anything in the vehicle was damaged so I stated those which were damaged be told they can not compensate for this. The accident happened on the 16th April and still to this day have not heard anything from them. There has been no communication since having the crash. I was then told the vehicle is 1 hour drive away which was not possible for me to get to with me having no vehicle. I was then told to state everything in the vehicle (which is a van) I could not specifically state everything in the vehicle, I was told if I could not state what was in there then I was not able to get it back and had to travel 1 hour drive to get everything myself which was not possible for me to do. I have felt nothing but anxiety and stress from this company since having the accident they were no help at all. I will definitely not be using you again and would definitely not recommend them. I can not state how upset, angry and stressed they have made me feel since having the accident.”

Posted 1 day ago

“Honestly guys and girls out there avoid like your life depends on it. I had my car stolen 6 weeks ago and 6 phone calls later over 30 emails and 2 Hours on the phone I've still not received my pay out for my car plus they have the wrong address down when I've changed it more than once on system. I can assure you this I'd rather drive with no insurance than give this s%%t company one pence of My hard earn money!!!!!! 0 stars”

Posted 1 day ago

“Customer for a few years and have never claimed. All has worked well. Till this year. Premium renewal is high but previously customer service was so good I stayed with them. But now the service has gone and chat bots have replaced phone support - even if you try the parent customer service at Esure. The website payment processes fail and the chat support is super slow. Even when you get someone on chat they go off for minutes at a time between exchanges. They can’t do anything and just give links back the not-working site. I checked Visa verify and the issue is with SW. What a sad outcome. 2 days left and I can’t renew.”

Posted 6 days ago

“Ive just bought a policy from SW. They emailed me a link so I could log onto my account. However, the link is stuck in 'Accept Cookies Mode'...so no access. When I tried to access via the chat bot, it instructed me to log on first and sent me the same link... sioI tried the phone - and the same thing happened. There appears to be no facility to get past this first hurdle to report that there is an issue with their on service. I also emailed them, which bounced straight back as 'not accepting emails', which include the NCD email address too. Has anyone else experienced this?”

Posted 1 week ago

“Shocking customer service. Unresponsive to emails, livechat personnel are rude, unprofessional and dismissive, inaccurate details recorded for a claim, has been 3 months since claim and I am still in limbo. I started the complaints process today - they offered me £10 to avoid a formal complaint, upped it to £15, then told me if I proceeded with a formal complaint it would delay the conclusion of my claim and may make renewing more expensive. Unbelievable.”

Posted 2 weeks ago

“Had a lovely relationship for years. Then it went wrong. A car drove into mine which was parked and unattended. All was well. Then, Sheilas Wheels recorded a Category N against the car. I did what they asked, made good the grill and damaged wing. Put the car through MOT (now has had 3 MOT without failure). Why did they do this. The nasty horrid people. They lied about the origin of the status. They lied again and again. Esure the parent company then started to lie. Strange. If I misquote or wrote a possible mistruth I could be prosecuted. But, being an insurance company they can lie through there teeth and get away with it - there lies are not criminal so I am told. They are just lies. Best I can say is KEEP AWAY, not safe and could be very bad for your health. Would not advise any sort of cover with Sheilas Wheels. Further, it is near impossible to get through to them. Always claim they are too busy. We have heard this before, lies after lies, they employ too few people to save money”

Posted 3 weeks ago

“I have been with Sheilas' Wheel home insurance for several years and until this week have never needed them. Following a shower leak, I contacted the Home Emergency cover which I pay extra for. I had to pay £25 for the visit, which was prompt. The plumber who visited was courteous and professional but quickly told me that there was nothing that he could do without taking tiles off the wall and it would be better if this went back to Sheila's Wheels. I was advised he would report this back to the Sheilas' Wheels so they could a thermal image check before any work was done. He took photos for the insurance company, said he would update Sheilas' Wheels but that if I didn't hear from them after a couple of days I should phone for an update. I didn't hear from them so, after spending ages finding a number, I got hold of someone. They had no record of anything, told me I needed to sort this myself, if I wanted to claim through them there would be a £500 excess charge and that I would be better off trying to sort it myself and get back to them if I did decide to claim through them. I'm now £25 out of pocket, can't use my shower and am paying for insurance that does nothing. I'll be leaving Sheilas' Wheels. They maybe cheaper but provide no service whatsoever.”

Posted 1 month ago

“Call handler Lynsey was aggressive and the most unprofessional call handler I have EVER come across!!! Don’t use this company and if you get a LYNSEY on the phone please ask for a different advisor. She treats you like a criminal !”

Posted 1 month ago

“It was so difficult to speak to a human being after the online link didn't work. I had to phone several times and use different combinations of responses to press 1 > 2 etc. Even when I got in a queue, it was a 1/2 hour wait. The person from another country who answered was rude when I asked why my premium increased so much. The increase in my premium was 61% up from last year! I have used them for years but won't ever again.”

Posted 1 month ago

“Shocking customer service, 6 weeks now and my car still hasnt been assessed never mind written off or repaired! I'm now in Limbo with no car or any idea when I'll either get mine back or have my claim settled”

Posted 1 month ago

“Automated service asks all the info and then say they are closed. Absolutely disgraceful. Also massive price rise on car policy so may as well cancel and go somewhere else as they don’t seem to care”

Posted 1 month ago

“Awful customer service. You can't cancel via the website, the chatbot doesn't let you communicate and when you do manage to find a phone number to call no one answers. oh and then you have to pay to cancel?”

Posted 1 month ago

“One star and that’s being generous the service I’ve received from them has been terrible I was in a car accident in January and my vehicle was written off I have had to constantly chase them to get things sorted your on hold for over an hour every time you call before you Evan get to speak to any one then when you finally do get through to someone they haven’t got a clue how to sort you query so getting put on hold again for 20/30 minutes at a time. I still haven’t been paid out for my car and every person I’ve spoken to since hasn’t been able to sort it. They’re cheap for a reason the service is shocking.”

Posted 1 month ago

“Poor customer service, given very wrong information. Has left me in debt. Shocking company, never use and never trust them.”

Posted 1 month ago

“Recently poor/lack of communication and poor attitude from customer service, used to be good years ago but no more. I will be going else where after over 18 years and no claims.”

Posted 1 month ago

“DO NOT USE SHEILA'S WHEELS. Absolutely appalling IN EVERY WAY. It's a case of Joseph's dream in the Bible. I had seven fat years with Sheila's Wheels when everything was outstaningly good, until February 2024, when my seven lean years began. They increased my premium by 77% despite there being no change in my circumstances: no claims, no change of address and no change to my car. When I tried to phone them, I could not find a phone number on their website and had to search around on the web to find one. I called three times and the phone was never answered; I was put on hold, with some dreadful music in the background. In one case I was on hold for 47 minutes before I hung up. I then used a comparison website and I managed to get a hugely cheaper quote. I took it immediately and sent a complaint to them via their website - I had to type it out. After that they couldn't have been better. I got two phone calls from their Customer Care department - very polite, but all I got was the usual corporate claptrap as an explanation - but that's what you get from Customer Care with most other companies. So - to sum up - they treat customers who left them and complained far, far better than customers who are still with them.”

Posted 1 month ago

“Used to be good now impossible to contact. Can't log in to account. Having to cancel my car insurance by sending letter recorded delivery and cancelling payments. Don't touch any company under the Esure brand with a barge polel”

Posted 1 month ago

“The worst and slowest customer service I have ever come across. The existing customer service telephone line requires you to deal with a bot for a good 10mins prior to speaking to an actual human …. Thankfully I have not had to call in a accident situation as I think I may have thrown my phone in a bush …. Very frustrating”

Posted 1 month ago

“I was advised by text to go online to see my renewal notice. I have never had a login in order to do that. Tried phoning, but could get nobody, the automated service offered to email a link, which never came. Eventually I gave up & insured elsewhere. Their customer service used to be ok, now it's appalling.”

Posted 1 month ago

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Sheilas’ Wheels is rated 3.5 based on 984 reviews