I have been with Sheilas' Wheel home insurance for several years and until this week have never needed them. Following a shower leak, I contacted the Home Emergency cover which I pay extra for. I had to pay £25 for the visit, which was prompt. The plumber who visited was courteous and professional but quickly told me that there was nothing that he could do without taking tiles off the wall and it would be better if this went back to Sheila's Wheels. I was advised he would report this back to the Sheilas' Wheels so they could a thermal image check before any work was done. He took photos for the insurance company, said he would update Sheilas' Wheels but that if I didn't hear from them after a couple of days I should phone for an update. I didn't hear from them so, after spending ages finding a number, I got hold of someone. They had no record of anything, told me I needed to sort this myself, if I wanted to claim through them there would be a £500 excess charge and that I would be better off trying to sort it myself and get back to them if I did decide to claim through them. I'm now £25 out of pocket, can't use my shower and am paying for insurance that does nothing. I'll be leaving Sheilas' Wheels. They maybe cheaper but provide no service whatsoever.