Frobishers Reviews

Name: Frobishers
Address: 11 Mallard Road, Sowton Industrial Estate, Exeter, 11 Mallard Road, Sowton Industrial Estate, Exeter, Devon
Rating: 4.89

4.9 Rating 720 Reviews

98 %

of reviewers recommend Frobishers

4.9

Based on 720 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Frobishers 5 star review on 14th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received my order which should have been delivered 31/5 by DX. They have promised delivery each day since but nothing has arrived.”

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Posted 11 months ago

I am really sorry for the delivery issues that you have experienced. I really hope that this doesn't deter you from ordering with us again.

Posted 10 months ago

“Delivery was fast and very nicely packaged but the products themselves were not nice at all. The orange juice tasted like a supermarket basic range. The cordial doesn’t have any taste of fruit just a synthetic taste as did all the other drinks that I purchased. I will not be purchasing again. Very disappointed as I thought and was expecting premium soft drinks. All drinks went down the drain!”

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Posted 1 year ago

Thank you for your feedback. We are sorry that you didn't enjoy the drinks that you ordered. Please contact us with your order reference as we would like to discuss further. You can reach us on 01392 796610.

Posted 1 year ago

“will reorder”

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Posted 1 year ago

“Some of my bottles came smashed so was disappointed but juice wasn't too bad.”

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Posted 1 year ago

Please accept our apologies your order was not delivered in perfect condition. Our customer care team will be in touch to resolve this.

Posted 1 year ago

“We run a hotel boat and wanted to try this drink for our guests - so it's a VERY new order order for us. We never received or order - now I have to fight with DHL because they dont know where they have delivered the parcel. Delivery photo very poor quality - please can I have a refund or follow up with your delivery company as to where the hell they delivered the parcel. Not sure what to do next.... Order number 3992. DHL Shipment number: 60120125985920”

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Posted 1 year ago

The customer care team will be in contact to resolve this. We pride ourselves on our customer service and apologise for not being aware of the issue sooner.

Posted 1 year ago

“Drinks were fine but paying £5 for the worst delivery experience is not. DHL are incredible incompetent and wish I'd never ordered to begin with.”

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Posted 2 years ago

“Refunded my order without explanation to why. It is annoying to be ask to rate a service/product not delivered.”

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Posted 2 years ago

Frobishers is rated 4.9 based on 720 reviews