Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,495 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 16th September 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't comment, yet to arrive”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry your order took a little longer than normal to be delivered, we have tracked your order and it looks like it's been delivered today, if this isn't the case please email us at sales@friars.co.uk Kind Regards Friars

Posted 2 years ago

“Hasn't arrived yet.”

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Posted 2 years ago

“Cannot review as not arrived yet”

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Posted 2 years ago

“Tried the vegan Tin Tastic chocolates, disappointed as they weren't very good quality, tasted like cheap chocolate.”

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Posted 2 years ago

“I'm hoping these are as good as they look as they are for Christmas presents. If not, then I have made a VERY expensive mistake.”

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Posted 2 years ago

“Beautifully arranged and crafted little vegetable basket but absolutely miniscule! Definitely not worth how much i paid. Won't be buying again.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. Thanks again. Friars Customer Service

Posted 2 years ago

“I ordered some 'taster' packs, two were already open. Those chocolates tasted 'dried out'. The whole thing was disappointing, for my taste the chocolate isn't thick enough and the centres were over-sweet. Didn't taste like 'quality' chocolates. I'm so sorry.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. With reagrds to open taster packet this shouldn't have happened, if you contact us directly we can send you replacements Kind Regards Friars Customer Service

Posted 2 years ago

“The quality appears very good However sone of the items were much smaller than I expected”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Service

Posted 2 years ago

“I liked the dark chocolate gingers. The cranberry ones a bit too sweet for my taste The quality of the chocolate itself wasn't outstanding. Not like that famous chocolate company where I buy most of my chocolate.”

Helpful Report

Posted 2 years ago

“Disappointed to be honest. Was recommended Friars as palm oil free manufacturers. I realised, casually reading the ingredients on my £45 box, that only a limited few products are palm oil free. At nearly £1 per chocolate, these are very overpriced and there are plenty of competitors out there of similar quality. At that price I had hoped for the very best ingredients: but what do we get: that ubiquitous palm oil again, whether sustainable or not. As I am opposed on various grounds to buying and consuming products containing palm oil my mistake has cost me dearly! I will not be purchasing from Friars again.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed not all of our chocolates are palm oil free we do have a palm oil free section on our website. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 2 years ago

“Chocolates are ok but packaging not good box was battered it was ok because they were for me but if they had been a present it would have been a different story.”

Helpful Report

Posted 2 years ago

I am very sorry that your order arrived damaged, if you would like a replacement to be sent, please contact us at sales@friars.co.uk. Kind Regards Friars

Posted 2 years ago

“Referring to my recent order/delivery, am I correct in thinking the dark chocolate-covered caramels have 'shrunk' in size, but the price remains the same! I'd be interested to have your thoughts on this. Thank you.”

Helpful Report

Posted 2 years ago

Hi Louis, Thank you for your review. We are sorry if the caramels seemed to have 'shrunk'. This is a hand made product and so the size of the individual chocolates can vary from batch to batch but should still have an average weight as advertised on the back of the packet and on the website. Kind Regards, Friars Customer Service

Posted 2 years ago

“I recently purchased rum truffles as a gift for someone and treated myself to the lemon cupcake chocolates . Sadly there was not much of a lemon flavour to them so was disappointed and wouldn't purchase again, I just hope the rum truffles are better.(can't comment as they are not for me ).”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“Chocolates look good I was just shocked at the size of a 24 box it’s very small”

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Posted 3 years ago

“Had to chase up my delivery but arrived soon after. Buttered Brazil's we're gorgeous”

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Posted 3 years ago

“Packaging and appearance of the chocolates is excellent. Unfortunately we found the them too sweet for our taste and lacking in a good coffee flavour.”

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Posted 3 years ago

“The product - marzipan fruits - is fabulous, but was very disappointed that although I paid for next day delivery my order wasn’t despatched in time for me to give it to the friend I was visiting who lives a distance from me. It transpired that I was 2 minutes after the cut off time of 3pm in placing my order. I feel strongly that the next-day delivery fee should be refunded. Sincerely, T. Cross”

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Posted 3 years ago

“These chocolates were ordered for a friend. I thought that I was ordering from Hotel Chocolat so I was very surprised after I had paid for them to find that the chocolates were from Friars.”

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Posted 3 years ago

“We always buy Friars rose and violet creams, so we were disappointed with our latest order to find that the rose creams did not have the usual topping. Just a few thin bits sprinkled on the chocolate. Why?”

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Posted 3 years ago

Hi Sue, thank you for your review and we are sorry to hear you were disappointed with the last box of chocolates you purchased. On the odd occasion, the chocolatier is unable to source the crystallized petals and so an alternative is required. Sorry again Kind regards. Friars customer service.

Posted 3 years ago

“Disappointed with the quality of these chocs”

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Posted 3 years ago

Friars.co.uk is rated 4.8 based on 16,495 reviews