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Friars.co.uk Reviews

4.8 Rating 14,588 Reviews

95 %

of reviewers recommend Friars.co.uk

Company Reviews

Product Reviews

4.8

Based on 14,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Friars.co.uk 5 star review on 10th April 2024

Friars.co.uk 5 star review on 29th January 2024

Friars.co.uk 5 star review on 25th December 2023

Friars.co.uk 5 star review on 22nd December 2023

Friars.co.uk 5 star review on 12th December 2023

Friars.co.uk 5 star review on 23rd October 2023

Judith I Wilson

Friars.co.uk 5 star review on 28th July 2023

67

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have given it five stars (the chocolates were popular) but even though I had paid extra for next day delivery, it didn't arrive until the day after. That was annoying.”

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed with our next day service. Our cut of time for our next day service is 3 pm as you placed your order at 6.25 pm your order wasn't processed to the following day. Sorry once again for any disappointment this may have caused. Kind Regards Friars Customer Service

Posted 2 years ago

“Chocolates were very nice and delivery was as stated, unfortunately we were sent the wrong item, it was not an issue as we were happy with dark chocolate gingers (after ordering milk chocolate ones) but could be an issue in some circumstances.”

Posted 2 years ago

Hello Rebecca, thank you for your review. We are sorry to hear that you received the wrong item. We do appreciate all feedback and pleased to hear that you did enjoy the dark chocolate gingers that you were sent. We will however take this up with our packing team to ensure more care and attention is taken when packing the orders. Again we are sorry for any inconvenience caused. Kind regards Friars Customer Services

Posted 2 years ago

“First time buying from friars. Purchased 4 items as gifts. One arrived damaged and was replaced but missed the birthday I’d planned it for. Can’t say I’m that impressed with flavours. I’d rather hotel chocolate , won’t be using again I’m afraid as expensive and disappointing”

Posted 2 years ago

Hello Jayne, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us and that one of the products was received damaged. We are pleased that this was able to be sorted for you but apologise that this did miss a birthday. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“Two problems. At check out there was no confirmation that the transaction had taken place, therefore i commenced the procedure again, ending up with two orders for the same item. The optional gift tag was disappointing, folded untidily, and the back looked like an invoice. No point whatever in offering this option.”

Posted 2 years ago

“The chocolates are purchased for a gift so have not been eaten yet. Was disappointed that I emailed to find out if overseas delivery was available and unfortunately my email was not answered.”

Posted 2 years ago

Hello Heather, thank you for your review. We do apologise that your email enquiry about overseas delivery was not responded to. We have followed this up with our sales team who have checked their email folders and could not find any emails using your email address they have on your order. We currently do not dispatch outside of the UK and do apologise for any disappointment this may cause. Kind regards Friars Customer Services

Posted 2 years ago

“The chocolates are lovely but so expensive. “A pound a blob” as my husband said.”

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear that you were disappointed with the price of the product. We do state the weight and quantity of the product on the listing to give customers an idea. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 2 years ago

“Chocolates were tasty however there was not any indication what the chocolates in the box actually were. This meant pot luck which was not helpful”

Posted 2 years ago

Hello Keith, thank you for your review and we are sorry to hear that you were disappointed with the chocolates you received from us. We do provide a menu of the product on the listing to give customers an idea and in the description it does say "We don't include a chocolate menu as traditionally a box of chocolates was an experience for the senses, where every bite is a surprise.". We are however looking into having this implemented as a way forward. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 2 years ago

“Nice chocolates but couldn’t taste any rum so slightly disappointed.”

Posted 2 years ago

Hello DM Scrase, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Your feedback is important so we will pass this on to our production team. Kind Regards Friars Customer Service

Posted 2 years ago

“Own brand chocolates very good,but less keen on the quality of the Kokoa brand that I bought, which were a bit "meh"”

Posted 2 years ago

Hello Alan, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“Never, never, never will I write a solicited review for anything. You'll be the first to hear if I have any complaints, however.”

Posted 2 years ago

“Afraid we weren’t too keen on these vegan chocs , slightly odd flavour- maybe it was because they were milk - my daughter thought the dark ones would have had a better taste”

Posted 3 years ago

“poor quality chocolate”

Posted 3 years ago

“Purchased the Vegan Iconic Easter egg. It cost about £27.00, without shipping. this comes with 6 truffles & a small chocolate block. The egg itself had strange odor. Kind of like crayons. The chocolate had a strange texture & didn't taste great. The truffles were much nicer & the chocolate bar (salted caramel flavor) was okay I guess. Wouldn't recommend & wouldn't buy again. There are definitely tastier options out there at a similar (if not cheaper) price point.”

Posted 3 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however, pass your feedback on to our supplier. Kind Regards Friars Customer Service

Posted 3 years ago

“Prompt delivery of g together usual excellent quality chocolate, so why just 3 stars? Sadly both eggs in my order were broken on one side - very little thought given to the packaging which was one layer of thin bubble-wrap between the egg and the bottom of the box. On top of the eggs was plenty of scrunched up paper - a shame that this wasn’t on the base too, then they would have been properly protected against shock. The telephone customer service team was however excellent and arranged a swift refund of the cost of the eggs and express post. Given the poor packaging, I would hesitate buying fragile items from Friars again, and only order normal chocolates.”

Posted 3 years ago

Hello, thank you for your review. We are sorry you were disappointed with the chocolates you received from us. We are glad that our sales team were able to resolve the issue of the broken chocolates for you, however, we will have a chat with our packing team to ensure sufficient packaging is used to protect the products. Again, we are sorry for any disappointment caused. Kind regards Friars Customer Services

Posted 3 years ago

“The Dark chocolate cherry liquors and they are delicious. I also ordered a box of marzipan chocolates, which I found disappointing. The balance between almonds and sugar is not right. There is way too much sugar so it doesn't have the right texture and it doesn't taste enough of almonds.”

Posted 3 years ago

Hello, thank you for your review. We are sorry that you were disappointed with the marzipan chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Can't review these myself, because sent as a present. Think they enjoyed them.”

Posted 3 years ago

“The products are very good but the packaging is so disappointing when you intend to give the items as gifts etc The KAKOA vegan peanut butter truffle eggs 72g look so cheap and basic in the pack, they were bought to give for Easter, I would not buy again to give to someone as a gift in this wrappings”

Posted 3 years ago

Hello Allan, thank you for your review. We do appreciate all feedback and we will pass your feedback on to our packaging team for a way forward. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services

Posted 3 years ago

“Presentation was great but eggs still came cracked into pieces despite being made of thick chocolate. I needed them to be in half size as displayed for a recipe so didn’t really go as planned. Also service was very prompt.”

Posted 3 years ago

Hello Hayley, thank you for your review. We do appreciate all feedback and we are sorry for the condition your chocolates arrived. We will bring this up with the production and packaging team for a way forward. Again, we do are sorry for any disappointment caused. Kind regards Friars Customer Services

Posted 3 years ago

“Got these as they were gluten free - spoilt by a thick coating of cocoa powder. For us just gave us an overall cloying taste of power masking flavours of the chocolate. Took ages to source quality chocolates gluten free but don't think I will buy again”

Posted 3 years ago

Hello Denise, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. We will however pass your feedback onto our supplier. Again, we are sorry for any disappointment caused. Kind Regards Friars Customer Service

Posted 3 years ago

“To expensive for the amount of chocolate you get also they are not egg shaped. They are half egg shaped.”

Posted 3 years ago

Hello David, thank you for your review and we are sorry to hear that you were disappointed with the price of the item. We do list the weight, quantity and include an image of the product but perhaps we need to put more in the description to give customers an idea of the product, this will be addressed. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 3 years ago

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Friars.co.uk is rated 4.8 based on 14,588 reviews