Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street, ,, 6-8 Main Street, ,, Cumbria
Rating: 4.81

4.8 Rating 16,358 Reviews

96 %

of reviewers recommend Friars.co.uk

4.8

Based on 16,358 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,,
6-8 Main Street, ,
Cumbria
CA12 5JD

Write Your review

Tell us how Friars.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked the dark chocolate gingers. The cranberry ones a bit too sweet for my taste The quality of the chocolate itself wasn't outstanding. Not like that famous chocolate company where I buy most of my chocolate.”

Helpful Report

Posted 2 years ago

“Disappointed to be honest. Was recommended Friars as palm oil free manufacturers. I realised, casually reading the ingredients on my £45 box, that only a limited few products are palm oil free. At nearly £1 per chocolate, these are very overpriced and there are plenty of competitors out there of similar quality. At that price I had hoped for the very best ingredients: but what do we get: that ubiquitous palm oil again, whether sustainable or not. As I am opposed on various grounds to buying and consuming products containing palm oil my mistake has cost me dearly! I will not be purchasing from Friars again.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are sorry to hear that you were disappointed not all of our chocolates are palm oil free we do have a palm oil free section on our website. Again we are sorry you were disappointed. Kind regards Friars Customer Services

Posted 2 years ago

“Chocolates are ok but packaging not good box was battered it was ok because they were for me but if they had been a present it would have been a different story.”

Helpful Report

Posted 2 years ago

I am very sorry that your order arrived damaged, if you would like a replacement to be sent, please contact us at sales@friars.co.uk. Kind Regards Friars

Posted 2 years ago

“Referring to my recent order/delivery, am I correct in thinking the dark chocolate-covered caramels have 'shrunk' in size, but the price remains the same! I'd be interested to have your thoughts on this. Thank you.”

Helpful Report

Posted 2 years ago

Hi Louis, Thank you for your review. We are sorry if the caramels seemed to have 'shrunk'. This is a hand made product and so the size of the individual chocolates can vary from batch to batch but should still have an average weight as advertised on the back of the packet and on the website. Kind Regards, Friars Customer Service

Posted 2 years ago

“I recently purchased rum truffles as a gift for someone and treated myself to the lemon cupcake chocolates . Sadly there was not much of a lemon flavour to them so was disappointed and wouldn't purchase again, I just hope the rum truffles are better.(can't comment as they are not for me ).”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“Chocolates look good I was just shocked at the size of a 24 box it’s very small”

Helpful Report

Posted 2 years ago

“Had to chase up my delivery but arrived soon after. Buttered Brazil's we're gorgeous”

Helpful Report

Posted 2 years ago

“Packaging and appearance of the chocolates is excellent. Unfortunately we found the them too sweet for our taste and lacking in a good coffee flavour.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 2 years ago

“The product - marzipan fruits - is fabulous, but was very disappointed that although I paid for next day delivery my order wasn’t despatched in time for me to give it to the friend I was visiting who lives a distance from me. It transpired that I was 2 minutes after the cut off time of 3pm in placing my order. I feel strongly that the next-day delivery fee should be refunded. Sincerely, T. Cross”

Helpful Report

Posted 2 years ago

“These chocolates were ordered for a friend. I thought that I was ordering from Hotel Chocolat so I was very surprised after I had paid for them to find that the chocolates were from Friars.”

Helpful Report

Posted 2 years ago

“We always buy Friars rose and violet creams, so we were disappointed with our latest order to find that the rose creams did not have the usual topping. Just a few thin bits sprinkled on the chocolate. Why?”

Helpful Report

Posted 2 years ago

Hi Sue, thank you for your review and we are sorry to hear you were disappointed with the last box of chocolates you purchased. On the odd occasion, the chocolatier is unable to source the crystallized petals and so an alternative is required. Sorry again Kind regards. Friars customer service.

Posted 2 years ago

“Disappointed with the quality of these chocs”

Helpful Report

Posted 2 years ago

“Like the chocolates very much but disappointed that did not receive my sample pkt as stated in your email for my first order not sure if be ordering again for that reason”

Helpful Report

Posted 3 years ago

Thank you for the review, we are afraid only one promotion can be used per order sorry for any disappointment this may have caused. Kind Regards Friars

Posted 3 years ago

“Ordered next day delivery but they use the post office. Was sent two delivery windows days later and stayed in as was important gift but neither window kept . Will go elsewhere next time with reliable delivery options. Lady on phone at Friars not at all nice or understanding.”

Helpful Report

Posted 3 years ago

Hi Pauline, Thank you for your review. We are sorry your parcel arrived late. Unfortunately, Royal Mail were running behind at Easter in some areas. They Were on holiday until Tuesday 19th, your order was then collected, and should have been with you Wednesday. They were a day late, and we can only apologise for this. We always deal with our customers in a proffesional and polite manner and resolve any issues promptly. If you would like to give us a call to resolve this on 01768 77 22 34-option 1. Kind regards, Friars Customer Service.

Posted 3 years ago

“Lovely choccies, just I felt like I certainly didn't get my money's worth. Too expensive for small eggs. Won't be buying again or recommending it to anyone, sadly”

Helpful Report

Posted 3 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Friars Customer Service

Posted 3 years ago

“I bought the milk chocolate creme brûlée way over priced. I could of eaten them all in one go they were that small they didn’t even have the flavour or texture of a creme brûlée they were more like custard tarts. You are deceiving your customers who are buying them.”

Helpful Report

Posted 3 years ago

Hi M Carroll, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately, they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

“Sent to a friend chocolate was excellent, only reason for lower score is I was specifically wanting palm oil free and preferred fro friars on this basis after online search-wasn’t clear that only some of the items in the gift selection I chose were palm oil free”

Helpful Report

Posted 3 years ago

“Did not arrive within the time slot as stated by Royal Mail.This means I was waiting all morning for it to arrive and it did not get delivered until the afternoon.”

Helpful Report

Posted 3 years ago

Hi Sandra, We are sorry Royal Mail did not deliver in their specified time slot. This is, however, an aim, and not compulsory. Given the busy Easter period, they may have been a little behind. Apologies on their behalf for your inconvenience. Kind regards, Friars Customer Service.

Posted 3 years ago

“Chocolate cherries were lovely in the main, however four of the twenty four were dry which was a disappointment.”

Helpful Report

Posted 3 years ago

“too sickly sweet for me, not much difference in the flavours, will not be buying any more in future.”

Helpful Report

Posted 3 years ago

Hi Terence, Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 3 years ago

Friars.co.uk is rated 4.8 based on 16,358 reviews