Freddie's Flowers Reviews

Name: Freddie's Flowers
Address: Freddie's Flowers, 23-34 Ingate Place, London, London Borough of Wandsworth
Rating: 2.74

2.7 Rating 230 Reviews

39 %

of reviewers recommend Freddie's Flowers

Company Reviews

Metrics

2.7

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Again after 4 months still trying to take money out of my account! Lucky the card has expired warning you others as soon as you cancel the company will keep taking money out”

Helpful Report

Posted 3 years ago

“Been trying to delete my account and they just ignore my e-mails. There are many options for beautiful flowers with better customer service. They also resumed my deliveries after I paused them. I had to cancel my card as they keep trying to charge it every day.”

Helpful Report

Posted 3 years ago

“Seems to be a theme here! I hope they do listen to their customers because I really like their product and the idea but the business model of fooling people into signing up, giving out fake offers and not letting them cancel their subscription is terrible! I got a call saying I won a promotion (the vase bundle and flowers worth about £100), but they want your card details to sign you up. I know how these companies work, and it's a way of promotion, but it's very misleading. I was told I'd get 3 vases and flowers for free and the first box 50% off, what I got was one vase and bouquet and then I had to pay full price for the next bunch and vase. Definitely a gift not worth £100 if I'm paying £50 to get it... It's a shame, I might have given them a go but it's tainted with them lying to their customers!”

Helpful Report

Posted 3 years ago

“The flower is overpriced, low quality and lacklustre, it also seems to come from some left-over sources. It is pretty unpleasant that I could not cancel my subscription online but had to write an email request. Furthermore, if you forget your subscription, you have to pay for the next week's flower and cannot skip it.”

Helpful Report

Posted 3 years ago

“Flowers decrease in niceness as the weeks go on , you’ll never get the second or the third case they promise and it’s exceptionally difficult to cancel I stopped receiving them and thought yay it’s cancelled but then I was billed three times in one night for flowers that I never received? Really strange behaviour and customer service , a few boxes I received were poor the irises don’t come out the lilies smell and the flower food leaves the water dirty I did have 2 amazing bunches though so I guess hit and miss I’d the right term , but after having a subscription with them i wouldn’t do it again or advise any one too I’ve since had serenata flowers which are expensive but are really lovely and much better customer service.”

Helpful Report

Posted 3 years ago

“Awful!! Tried to cancel but was ignored and charged £25 for flowers that are barely worth a tenner. So disappointed and am gutted to have lost that money- it’s a lot to me but customer service was rude and unsupportive.”

Helpful Report

Posted 3 years ago

“They don’t have any option to select the next delivery date. You can only postpone for a certain weeks, 4 if I am not wrong. So if you’re on vacation or sick and didn’t check back in to postpone deliveries further, your flowers will be left somewhere in your building and thirty euros charged from your account. They also take long to reply if you sent them a message about cancellation. Poorly designed website and service overall.”

Helpful Report

Posted 3 years ago

“Awful experience! Flowers did not arrive on day given to me also a non existing customer service!”

Helpful Report

Posted 3 years ago

“Ordered flowers as my daughter got some for my mother that where beautiful. Mine came half dead and not worth £25 so emailed to cancel. I got a phone call offering a free bunch to put this right but allowing me to drop in and out if I wanted flowers again they arrived half dead. A week later I got a text saying a Freddie’s delivery was on its way I hadn’t ordered it a wasn’t in to send it back. I immediately sent an email saying I didn’t want it and tried to text Dpd to stop the delivery but couldn’t. On getting home a checking my account I was down for weekly deliveries that I hadn’t. I then tried to close the account but it can only be pause. I rang my bank told them about the delivery coming that day and told them to cancel all payments to them including the one for that day. STAY AWAY FROM THIS COMPANY USE YOUR LOCAL SHOP. First photo is arrival second is 5 days later”

Freddie's Flowers 1 star review on 12th March 2022

Helpful Report

Posted 3 years ago

“Placed an order for a gardening tool from their shop to be delivered with the next flower delivery - they removed this from my order (may be it got sold out?) but didn't alert me. I tried cancelling my account by emailing them but they wouldn't let me do that through email. They called me and I said that I didn't have time to discuss further (since I was at work) and asked them to email me the confirmation of the cancellation - they still have not closed my account. There isn't an alternative way on their website for you to close your account or remove your bank details. Please avoid this company.”

Helpful Report

Posted 3 years ago

“The customer service is extremely poor and struggle to get hold of anyone when there is a problem. They advertise offers that are not real and go back on their word. I had an offer and told thus wasn't the offer signed up for even though I screen shotted the offer when I subscribed, 3rd vases won't be arriving. The flowers are dehydrated so God knows how long they have been without water. Poor poor business avoid. Skipped rider but still delivered flowers and took the money. Very hard to cancel”

Freddie's Flowers 1 star review on 2nd March 2022

Helpful Report

Posted 3 years ago

“Initialy brilliantly friendly staff but: miscommunicated the service to me in a pop up shop, lead me to believe I choose when to be sent flowers/charged. I got charged the next week without my consent. Website says in several places ''you can cancel any time!'' without specifying how to do so. I emailed them 2 days ago, no one responded yet when i called, i was placed on hold and it turns out they had read my email, just had not bothered to email me back. Shame the set up is so poor, for such a lovely business idea. If they sorted out their transparency and were not so miserable over the phone when you do cancel, it would make me consider coming back at a later date. Now, not so much.”

Helpful Report

Posted 3 years ago

“Flowers arrived already browning. I really want this to work out. I think they are beautiful flowers and I really wished they would have been fresh. I understand that they traveled a long way and some wilting is to be expected but not all the browning. I really hope they replace them or get my money back. I rather just have them replaced and give these guys another chance”

Freddie's Flowers 1 star review on 11th February 2022

Helpful Report

Posted 3 years ago

“Joined before Christmas, the first arrangement arrived and was amazing, this was followed by two arrangements with flowers that were wilted and not to a standard you would expect for the price being paid. I went to cancel my subscription, they called me and offered me a free arrangement on them to see if they could change my mind. The arrangement arrived with wilted flowers again and to top it off, they’d charged me for this “free” bouquet. I called and was told the charge being made was due to a “human error” and I’d need to wait up to 10 days for a refund on flowers that were supposed to be an apology and I shouldn’t have paid for. Disappointing customer service, poor quality flowers and I would not recommend to anyone after my experience.”

Helpful Report

Posted 3 years ago

“Read the reviews here about cancelling. The website says 'cancel any time'. Wait until you actually try to cancel the recurring subscription which is what you actually signing up for with your bank details. You have to either email or ring the company. I have tried to cancel but they keep 'misunderstanding' what I am asking for. I have withdrawn payment authority at my bank. Do you want to deal with a company where 'cancelling' means contacting your bank to block their attempts to take money from your account?”

Helpful Report

Posted 3 years ago

“I'm not sure if I was just unlucky but every delivery (8 in all) included swapped or missing items so could not create the same display, poor quality and damaged foliage, and didn't last very long (even though I carefully followed the care directions). Very disapointed in quality and feel it is very expensive for what you actually get. They did apologise every time I contacted them but the quality never improved.”

Helpful Report

Posted 3 years ago

“Awful. First lot of flowers are free but looked sad and unhappy. Second lot were better but so expensive. Trying to cancel and getting ignored. Avoid!”

Helpful Report

Posted 3 years ago

“Hard to cancel subscription and keep stealing money from my bank”

Helpful Report

Posted 3 years ago

“Literally impossible to get any honest person to act - once they have your details they bombarded you. Calls etc after you request cancellation. They refuse to cancel your account and remove your details. Terrible company”

Helpful Report

Posted 3 years ago

“The flowers are beautiful when they get the delivery to the right property which they consistently fail to do.There is no email of delivery which most other mail order companies do so you have no idea whether the flowers have been delivered or whether yet again you must search for them at other peoples houses.they often do not deliver until evening and now the nights are drawing in I do not wish to search for flowers that have not been delivered.Appallinf service for a mail order company”

Helpful Report

Posted 3 years ago

Freddie's Flowers is rated 2.7 based on 230 reviews