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Flower Station Reviews

3.1 Rating 52 Reviews

56 %

of reviewers recommend Flower Station

Company Reviews

3.1

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Read Flower Station Reviews

Visit Website

Phone:

442077247525

Email:

info@flowerstation.co.uk

Location:

Rossmore Court, London United Kingdom
London
nw1 6xu

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Flower Station 5 star review on 14th March 2024

Flower Station 5 star review on 25th January 2024

Flower Station 1 star review on 11th August 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When you buy flowers for someone you ultimately put faith into the florist to create something beautiful, and to follow through on the delivery on time for your loved ones. Flower Station is perhaps the most pathetic, effete florist I’ve ever used, with lacklustre customer service and the laziest delivery system I’ve ever seen. They missed delivery, and made no reattempt to deliver. Despite being out to deliver at 11am, they attempted delivery at 9pm after my recipient had been waiting all day and could no longer wait at home. They have ultimately ruined a special moment for me, and I IMPLORE everyone who reads this review, DO NOT TRUST THIS FLORIST, you will regret it. The ignorance, lack of communication and delusional self belief/ self promotion this company has, is an illusion. In London you have plenty of other capable florist options that can fulfil your order in London. Floristry is such a simple business and THE FLOWER STATION CANNOT DELIVER. THEY WILL RUIN YOUR SPECIAL DAY.”

Posted 1 month ago

“I found Flower Station by searching on Google for florists that could deliver the same day to my mum in London, as my local florist was unable to deliver on Sunday. The team helped me choose a beautiful bouquet, including all my mum's favourite flowers. When she sent me a picture, it was so beautiful. Thank you, Flower Station, for your amazing service!”

Flower Station 5 star review on 14th March 2024

Posted 1 month ago

“Untrustworthy, feel robbed of £170 as flowers never arrived and refusing to refund. Did not manage to deliver on the nominated day, which was important and the whole thing. Even though after phone calls during the day they reassured they would deliver before 11pm. Recpient stayed home all day, never arrived. Refusing to refund, hard to reach, arguing about giving a store credit/redelivery 3 days after the nominated day. Untrustworthy and poor customer service. Momentum spoilt, no longer interested and them dragging the refund out makes me feel like the whole company is a scam. If you cant provide the service promised, you dont take the money!”

Posted 2 months ago

“The Flowers gave my dull living room life! Delivery was fast and on time!”

Posted 2 months ago

“Very happy with flower station services. My order was timely delivered and the flowers were beautiful!”

Posted 2 months ago

“Great service, and beautiful bouquets! I have used Flower Station for years and they always surprise me with the beauty of their flowers. Highly recommend!”

Flower Station 5 star review on 25th January 2024

Posted 2 months ago

“I ordered flowers for my aunt and uncle from outside the UK so I was a bit unsure of how the service would be, but Flower Station did not disappoint at all! I was notified at every step of the way until my order reached the receiver. The flowers were beautiful and lasted very long. My aunt and uncle were very happy. I received my money's worth! Would recommend Flower Station to everyone!!”

Posted 3 months ago

“The main shop is open all day and every day & night! 24 hours a day and even on Christmas. Flowers are incredible, best I've seen and decent prices. Highly recommend”

Posted 3 months ago

“Terrible should have listened to the other reviews. Placed order two weeks ago to be delivered today and they can't even get that right now but getting here till tomorrow so missed birthday and probably dead too. And the bloke on the phone was useless "ummmmm ummm sorry we done all we can not our fault it's DPDs fault" yet but I paid for delivery on a specific date you con men. Don't use them stay well away”

Posted 1 year ago

“Cannot deliver what they promise. Product did not arrive in time, no communication received and no one reachable through mail or phone. Never again.”

Posted 1 year ago

“Avoid!! I ordered a large bouquet of flowers from this company costing over £75 shortly after they charged me they Informed me that the flowers they had advertised to buy weren't available, as I wanted a specific bouquet I asked for a refund. That was 12 days ago and I'm still yet to receive my refund. After a few unhelpful sarcastic responses from the company via email they have now resorted to ignoring my emails completely. This company has basically stolen £75 from me.”

Posted 1 year ago

“Good quality flowers, a large assortment of bouquets.”

Posted 1 year ago

“Very beautiful , delicate bouquet that gives joy and lifts your spirits. Thank you.”

Posted 1 year ago

“DREADFUL- Valentine’s Day order was not even attempted to be delivered and then it was cancelled. USELESS COMPANY DO NOT BUY FROM”

Posted 2 years ago

“I went in and spoke with one of the sales rep who was pleasant. She informed me that some would get back to me. 3 days later I called because no one ever got back to me. I get a call from Tony (hope he isn’t the owner) and clearly I was told that the designers would work with me in picking the flowers to get the design I wanted with out getting hit over the head. He basically just gave me prices not even letting me know what flowers would be used! So I guess every flower is the same price I’m sure they do beautiful arrangements but way to pricey and Tony isn’t pleasant at all. I guess he treats you based on your race SMH! Would never give them my business!”

Posted 2 years ago

“I ordered flowers every year for my niece on her birthday. It's been over 5 years. I'm always very satisfied, mainly because I'm in another country and I can trust the services offered. I'm so happy with the service. The flowers always are fresh and beautiful. They are absolutely amazing. A very professional business, delivery on time, efficient, reliable, polite and beautiful flowers. I will certainly use again and recommend.”

Posted 2 years ago

“Without a question of doubt the worst flowers I've ever had. My first time using this florist. My bunch from Asda lasted longer and looked better. These were delivered 5.8.21 and looked stunning. I followed the instructions to the letter. They looked stunning as in photo 1. I changed the water every day to ensure longevity. However, after 3 days they stared to look a bit sorry for themselves. I then cut more off the stems and put them in a fresh vase and hoped for the best. I'd ordered these in the hope that they'd open up and become a large colourful bouquet. How wrong was I. Not a single bud has opened. The flower petals have now started to go papery, the greenery wilted and clearly dying, and I'm at a loss to know what to do to revive them. A complete waste of money. I will not use flower station again, I wont recommend and I will write appropriate reviews on every platform I can find so that others dont waste their hard earned money”

Flower Station 1 star review on 11th August 2021

Posted 2 years ago

“Flower Station delivered a £230 orchid and hydrangea arrangement that had to be replaced and the second one started to wither the second day. That was apparently my fault as I had not changed the water in a 50cm high glass container filled with hydrangea petals and topped with orchids that all should last a very long time. Not only should orchids not droop immediately but it is also an arrangement where it is impossible to change the water. Nor was I advised that I should do so. The first arrangement with a broken stem looked far healthier than the second. I was also sent a photo purporting to be my arrangement and it definitely was not. I have asked for a refund and cannot obtain it.”

Posted 2 years ago

“I bought an arrangement for £230.00 which on arrival looked stunning but had a broken orchid stem. There were three orchids hanging down and hydrangea petals in a glass container 50cm high. I called and let the company know and they delivered another which began drooping the following day. I sent 12 emails over the next few days and eventually a woman told me that it was all my fault that the flowers had died, since I should have changed the water everyday. This was a total impossibility, due to the extremely heavy 50cm high glass vase that was decorated with live hydrangea petals all the way down as part of the arrangement. This was clearly not meant to be done. I asked for a refund and was offered a plant instead. The refund is still refused and I refused the plant.”

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Flower Station 1 star review on 15th May 2021

Posted 2 years ago

“I ordered flowers for my daughter in law and she was out when delivered, however, when I rang to arrange Re delivery they kindly offered to re deliver later that evening, absolutely amazing. A very professional business, efficient, reliable, polite and beautiful flowers. I will certainly use again and recommend. Many thanks Very Best Wishes Kate Johnson”

Posted 3 years ago

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Flower Station is rated 3.1 based on 52 reviews