How would you rate
"Still the go to place for exquisite designer pieces and I love the clothes and the sales however your online service is still lacking and badly needs revamping. Paying for returns with no option to return in store is pretty archaic!"
"Although I had no issue with the quality of the articles I ordered online with Flannels, I objected to having to pay for delivery when I'd spent over £200 with them. The icing on the cake was that none of the items I ordered were right for one reason or another and I was then forced to send the items back at my expense - yep...no free returns either. All in I think the entire exercise cost me over £20 in delivery and returns costs! I won't be shopping with Flannels again."
"Perfect item, exactly as hoped. Fast delivery, good communication. Can’t ask for more!"
"Fast delivery and gorgeous product. Wide range of items"
"I love your timely and professional delivery services. It will be nice if collection is made for free."
"Fast delivery service, the item was too big, returned it and asked for an exchange which was easy and came within a couple of days."
"Good delivery time, Great product"
"Easy purches on site. Great quality product. Fast delivery."
"My wife ordered shoes for me for our anniversary, i opened my parcel (quick delivery) but they had odd shoes in box"
"My first time ordered items online usually use shop in Leeds was very happy hassle free easy purchase and delivery certainly use again"
"Security tags were left on items & damaged, had to return to store , did not re order as delivery charges added again"
"Easy good looking website. Very prompt dispatch of goods. All rounded excellent service."
"Easy ordering and very quickly delivery and my brother happy with the trainers"
"The website was clearly set out making the options of products very visible and very attractive. Their delivery service was excellent sending my parcel earlier than expected! Very happy would certainly recommend"
"Prompt service. Easily navigated website"
"Sent the totally wrong item and didn’t respond when I contacted customer services to assist in returning it. Considering the one sent to me was 3x the price of the one I bought, was rather surprised by that. Not feeling too hopeful about the refund process running smoothly either."
"Still waiting for them to contact me 4 days later after receiving a second hand clearly used bag"
"Love the layout and range of this store. Staff are pleasant not pushy."
"The price is very good, but the customer response is too late and the shipping problem will also need to be improved"
"Return postage £8.50.
Had to drive store to buy in end"
is rated 4.03
based on 10,560