ECA Toolfast Reviews

Name: ECA Toolfast
Address: Unit 14 Henley Industrial Park Henley Road Warks, Coventry
Rating: 4.82

4.8 Rating 165 Reviews

96 %

of reviewers recommend ECA Toolfast

4.8

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

024 7660 2080

Email:

webservices@ecatoolfast.co.uk

Location:

Unit 14 Henley Industrial Park Henley Road Warks
Coventry
CV2 1ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top service. Never had any problems. Leicester branch always willing to help and go the extra mile. I would go out of my way to use this store as they do for me.”

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Posted 4 years ago

“Writing a review is not something i have ever done before, but i feel that the staff at ECA deserve the recognition from myself and to say how thankful i am for their patience and understanding and not forgetting their help in loading up our order (which is very heavy and i do struggle) The service i receive at ECA Leicester is second to none, the staff are always friendly, very approachable and their customer service skills are so warm and helpful, no ask is to much for them, i feel i need to mention Nigel, the man is so helpful and his product knowledge is an absolute god send, he makes you feel so welcome from the minute you walk in till you walk out, BIG thank you Nigel. also can not remember all the lads names on front desk but they know who they are and BIG thank you to all you as well you all are an absolute credit to customer service and to ECA, i am a present customer and will continue to be so for a very long time thanks to the Nigel and his team at Leicester Branch.”

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Posted 4 years ago

“Called into Oswin Road,Leicester branch today. Great set up in dealing with Covid situation. Nige and Gordon could not do enough to answer queries and provided excellent, professional service. Purchased what I needed and left very satisfied. Excellent experience as always.”

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Posted 4 years ago

“Great tool shop with very helpful staff”

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Posted 4 years ago

“Cold called and asked for a certain item to which the answer was a straight "NO". No offering to get one in stock. This is not the first time I have been greeted by staff with customer diplomacy of a stone. Go to Terra truck for a better, more help full service & cheaper than these!”

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Posted 4 years ago

Hi Dave. I’m sorry you feel you have received careless attention from staff at our Leicester Showroom. This is our busiest Showroom and gets the best reviews. Our investigation shows you wanted a Makita Tool that we haven’t got in stock at the warehouse or any of our 6 showrooms . The Power Tool market is crazy at the moment - there’s a genuine shortage. Our bulk forward orders from all the main brand tool suppliers are beset with unreliable delivery dates and delays. We are sometimes able to buy in tools on an individual basis from Wholesalers. Therefore perhaps we should have offered you this service. However this would not be at a competitive price (probably 30% above the normal bulk purchase selling price!). A non regular customer might then give us a bad “over priced” review. In these circumstances, where a Customer gets a better deal elsewhere I can understand how our sales staff reluctantly have to let a sale go. One of the benefits of this new web site is that it will clearly show the available free stocks and save customers a wasted journey or enquiry time.

Posted 4 years ago

“very quick to respond and answer my query”

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Posted 5 years ago

“Very helpful great service from Ryan”

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Posted 5 years ago

“Fast service !”

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Posted 5 years ago

“Great shop for all the things you need Also great price’s very helpful”

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Posted 5 years ago

“Very helpful! Instant response”

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Posted 5 years ago

“Very helpful, instant response with thorough research!”

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Posted 5 years ago

“Contact was quick. And operative tried to solve my problem but was unable to due to problem with your web site. But have taken my email address so once they have solved the issue they will contact me with result. So far good service.”

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Posted 5 years ago

“Very helpful and polite to talk to.”

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Posted 5 years ago

“live chat very helpful, found exactly what i wanted and at a reasonable price.”

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Posted 5 years ago

“very helpful excellent sevices 5 star”

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Posted 5 years ago

“We were recommend the GBH MS Adhesive for a high end point of sale unit. This product was outstanding, bonding aluminium to timber. Will definitely be using GBH moving forward as apossed to the other more highly priced adhesives out there on the market. Thanks Eca Toolfast....”

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Posted 5 years ago

“I have been using the Stoke store since it opened ten years ago for my fixings, Makita tools and ironmongery. Always a good service and great banter.”

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Posted 5 years ago

“As a company we have been using ECA stoke branch for some years and we wouldn’t go anywhere els. Danny and the Team are Fantastic and offer a great service. Thank you.”

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Posted 5 years ago

“As a company we have been using ECA Toolefast Stoke for a number of years and we wouldn’t go anywhere els. Danny and the team provide excellent customer service. Thank you.”

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Posted 5 years ago

“The team at eca are always happy to help, there knowledge about the tools and products is really helpful. Can’t recommend them enough.”

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Posted 5 years ago

ECA Toolfast is rated 4.8 based on 165 reviews