ECA Toolfast Reviews

Name: ECA Toolfast
Address: Unit 14 Henley Industrial Park Henley Road Warks, Coventry
Rating: 4.80

4.8 Rating 166 Reviews

96 %

of reviewers recommend ECA Toolfast

4.8

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7660 2080

Email:

webservices@ecatoolfast.co.uk

Location:

Unit 14 Henley Industrial Park Henley Road Warks
Coventry
CV2 1ST

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Faulty drill returned, denied refund required amazing to investigate. Seller told amazon I never returned the drill fortunately I got the receipts and tracking showing they had received the drill back and they don't want to exchange it. Terrible customer service would avoid, definately not worth dealing with this company if even the slightest thing goes wrong.”

Helpful Report

Posted 3 weeks ago

Good afternoon, We have investigated your claim and found it to be false. The return wasn't posted back until 24/07 late afternoon you then raised a claim saying its been returned and you want a refund as well as a 20% discount off another purchase. The item arrived back to us on Monday 28th and has since been inspected and determined to not be faulty and in perfect working order. You also sent the item back in poor condition which clearly shows sign of use. We aim to help every customer when being reasonable with their requests and have all the correct information provided to us. Regards, ECA Toolfast

Posted 3 weeks ago

“The sales, warehouse & especially the Web Services (Ryan) Team were fantastic. We had a minor setback due to courier versus location drop off, however Ryan and the team were extremely efficient and helpful throughout. Highly recommend the team at ECA Toolfast, whether you purchase onsite or online. Thank you guys!!”

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Posted 4 months ago

“Hi Brilliant company excellent products and staff knowledgeable”

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Posted 7 months ago

“Struggling to find a local service centre, who knew that Coventry would be the answer. Toolfast have done an excellent job with the least amount of hassle. Highly recommended.”

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Posted 7 months ago

“My first fix gas gun was serviced and repaired in very quick time, returned looking brand new. one very happy customer.”

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Posted 8 months ago

“No retail packaging for all I know could be second hand a return from another customer.”

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Posted 9 months ago

Hi Matthew, I am disappointed you have chosen to give us a 1 star review when you mention nothing wrong with the tool apart from packaging. If you buy a Body only tool from us we buy these in bulk on a pallet direct from the brand so that will be why this tool would not have official packaging. All our tools are sold brand new and we buy from all the major brands and are verified sellers. If you would have sent us an email or called in we could of easily clarified this. Kind regards, ECA Toolfast

Posted 8 months ago

“Great customer service from Nigel, Andy and the lads at the Leicester branch. Always upbeat and helpful.”

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Posted 10 months ago

“Paslode Nail Gun Service and Repair - Very good service. The machine was last used 8 year or so years ago. They both serviced it and carried out a minor repair. All for the price they said. They received the machine Monday and back by Wednesday. Knowledgeable staff too. Excellent. Thank you.”

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Posted 1 year ago

“Brilliant service, fast and reliable”

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Posted 1 year ago

“Yes I'm v happy good staff good deals good quality material”

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Posted 1 year ago

“Very quick turnaround. Nail gun all nice and clean and working perfectly.”

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Posted 1 year ago

“Very helpful staff and great customer service especially Donna. Warranty repairs at Birmingham Branch also a great service.”

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Posted 1 year ago

“Just to say I recently bought a hikoki 1st fix nail gun that had a problem so contacted Lee to ask advice. so helpful was he travelled extra millage to meet me to pick up product but then video called workshop team depot and (diamond dave)as I called him with his knowledge was able to fix this thus saving me time and money so thank you to this caring company which in this day and age is rare and will buy again from Eca toolfast”

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Posted 1 year ago

“Top lads always helping you out.”

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Posted 1 year ago

“Very friendly and professional will be using them from now on especially Ron”

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Posted 1 year ago

“Very helpful staff”

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Posted 1 year ago

“Best shop for tools good price and quality Very good staff.”

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Posted 1 year ago

“Great service always making life easy with solutions to problems we have onsite 👍🏼”

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Posted 1 year ago

“Amazing staff at the Leicester branch, helpful in every way. I’ve used these guys for years, n not once have I had anything but excellent service. 10/10”

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Posted 1 year ago

“Excellent customer service, very genuine and warm. With good range and availability cannot recommend enough.”

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Posted 1 year ago

ECA Toolfast is rated 4.8 based on 166 reviews