“Poor customer service. My issue still hasn't been resolved. I'm writing this hoping that someone at ebikes picks up on it.
I ordered a QDOS from Ebikes. Initial delivery was fine - took about 5 working days.
I got caught out on my first 'long' cycle. The battery performed at 40% of the range advertised. It was on flat land, and I am 50kg lighter than the maximum weight limit. I returned the battery on 10th August. They agreed to do some tests on the battery to see if it was underperforming. It took 5 weeks for the tests to be carried out.
During this time, I had no communication from the company which was not instigated by me. I had no confirmation that they had received the returned battery, no estimate about how long the tests would take, or when I would likely receive a replacement. Several times when I asked for information I was told that they would ‘look into it’ and email me. Emails never came. Several times I was told they would ‘chase the engineers’ and get back to me. They never did. I constantly had to reach out to them to ask for updates. When I did, I received contradictory information. One customer service advisor told me 3 weeks in that a new battery had been ordered. A week later, when I asked for updates, I was told the tests hadn't even been completed. I have screenshots of these conversations.
5 and a half weeks in, after about a dozen conversations through the online chat and on the phone, I was told that the battery was found to be faulty. They agreed to send me a new one. Again, there was no confirmation that they had sent it, and no postage tracking information.
After another week I contacted them by phone and I was told a new battery would arrive within the next 48 hours. It hasn't. Nor has my charger been returned, which I was told would arrive within 24 hours...
Now entering the 7th week without a battery.
****Ebikes - please can you just send me a working battery and charger?”
“This is a very easy bike to ride, good range and sturdy.
I use it for pleasure as I'm retired but wish I had purchased one years ago.
Its heavy but light folding ones cost twice the price .
Very helpful company I must add.”
“Review for eBike QDOS Black Folding Electric Bike
This folding bike is easily transportable in my Honda Jazz car boot. I consider it heavy, so not for commute with train or bus but nice if you are going somewhere and want to include it I your car trip without the need for bicycle rack because it just enters the car boot nicely. The battery is fine, I do my daily commute of 1.5 mile back forth with my child (19kg) at the back of my bicycle for 3 - 5 days before needing a full recharge. Overall, this bicycle is perfect for just what I need. It is not the lightest or longest range ebike out there, but it takes me anywhere in my small town for daily errands. Helps to extend the need to refill petrol for up to 1 - 2 weeks if I opt to use bicycle instead of driving. The foldable option is wonderful as gives much option for storage and transportation. It takes 2 minutes or less once you get used to fold with three adjustable locations.”
