Shire Doors Ltd Reviews - Read 222 Genuine Customer Reviews | www.shiredoors.com

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Merchant Metrics


Shipping & Delivery
delivery methods	Own Driver
on-time delivery	Greater than 81%
Customer Service
communication channels	Live Chat, Email, Telephone
queries resolved in	Over a week

About Shire Doors Ltd:

Shire Doors Ltd supply and install Premium Entrance Doors, Aluminium Roof Systems, Aluminium Bifold Doors and Aluminium Sliding Doors all produced By Quality Manufacturers, installed by our fully employed in house fitting teams and include extensive industry leading guarantees.

Phone:

01274 888180

Email:

info@shiredoors.com

Location:

3-5 Wharf Street

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“The veranda is well constructed and fitted. No problems in the high winds. It also looks attractive.”

“Honest and professional service. You ask for windows. They provide windows that work, to expectation and to specification. Thank you.”

“We had bi-folding doors and a picture window and are extremely happy with them, the two men who came out were pleasant, easy to talk to and were very tidy and conscientious . We would definitely recommend Shire Doors.”

“Very poor service and after care. First delivery of windows and doors included one wrong door, a few missing panels for bifolds and two wrong windows. Fitting was riddled with errors including scratches to frames and sills, faulty glass panes, missing door seals - the list goes on. Martin even got abusive when I asked for the list of over 30 problems after installation to be resolved! Since installation parts have fallen off doors and Shire refuse to honour the warranty and repair. Tried mediation, tried to get it resolved and we're getting nowhere. Would never use again. Read the other reviews and Shire's pitiful response... seems there's a pattern and you don't take any responsibility for problems you cause. Shame”

Dear Angela, We installed your doors and windows 2 years ago, In very difficult circumstances due to the poor standards on site.

In answer to your review. We always treat customer service and complaints very seriously This is proven by in excess of 200 genuine 4 and 5 star reviews online. We attended quickly to replace any seals that had been damaged by your builders who thought it ok trampling over them with rubble, replace drip caps that had been knocked off by those on site, and where necessary we replaced glass if it did not fall within the industry standards as set down in the glass and glazing federation standards. we did this without any fuss or additional charges to you.

I understand you are not happy and wish to vent online by way of a 1 star review. However you are not telling the whole story. We had a contract, you visited our showroom and you negotiated a good price, you tried to be clever and cancel the final product which was where all our profit for your contract was. You chose to cancel and buy elsewhere even though you had signed a contract to buy it from us, thus starving us of any profit. You did this and yet you are surprised when we refuse to offer service as a result. As you defaulted on the contract the mediation services were not available to help you. If you wish to fulfil your contract take delivery of your final door and pay your bill we will be happy to reinstate your service.

I do not understand what pattern you speak of, people who work within their contractual obligations have a great experience.

“High standard of workmanship and good customer service. We've used them for our front door and for redoing an upstairs balcony door - very pleased with both.”

“Gorgeous doors! From start to finish helpful, knowledgable, reliable staff, Would highly recommend!”

“After searching high and low for a reputable company to fit bifolds to our bay windows we contacted shire doors and visited their showroom in Shipley. Instantly we felt in save hands, and knew what we were purchasing was quality. We were not disappointed, installation, aftercare and most or all final product fantastic. Before and after pictures attached. A* - 10 out 10, would highly recommend. Andrew and Jody.”

Great Before and after pics - enjoy the summer!! Thanks for the reviews

“Purchased bi-fold doors and they were fit in April. Absolutely delighted with our doors. From the start of the process Martin was incredibly helpful, to the two fitters, who were very professional and did an excellent job. Would have no hesitation in recommending Shire Doors.”

Thank you for your review, cant wait to see the finished kitchen

“I would just like to say that the fitters at Shire Doors were second to none. Neil and Andy did an absolutely fantastic job and we are so pleased with the items that we picked. A composite door and a set of bi-fold windows. I would definitely use them again.”

We are sure you will have some great evenings on your balcony with your new Bifolds. Thanks for the review

“Really pleased with the overall service from Shire Doors. Russ was extremely helpful at the initial visit and the doors were delivered and fitted quicker than anticipated. The bi-folds are top quality and have really transformed our living space. We would definitely recommend Shire Doors.”

Wow, looks amazing - thanks for the positive review.

“Oustanding work by the installation team, leaving the place in good order and with a set of windows exactly like we'd hoped. Many thanks.”

Thanks for your review Gerard, we hope the church has many years good use of the windows - it should make a huge difference to the noise and thermal efficiency.

“When the three men arrived to install my corner bifold doors and two additional windows I was absolutely thrilled. They did a great job installing everything and I am delighted with the quality and appearance of the doors and windows in my new Corner Cabin.”

We love this Garden Room - pushing the boundaries and creating something special. - Thanks for the positive review

“Fitters turned up on time, very polite, informative and seemed very efficient. Job completed in 2 hours, no complaints.”

“Initially things looked good, however while doing some internal renovation work we discovered that the windows fitted by Shire Doors hadn’t been insulated and sealed at all. In fact we could see daylight around the edges. The door fitted by Shire Doors was not securely fixed and the frame moved if pushed against. A bow window fitted by Shire Doors has not been fitted correctly. They had to return to put some insulation in and add a support underneath. Also, the lead work on the roof of the bow window has not been sealed against the existing building fabric and leaks. Shire Doors have refused to rectify this, leaving me to foot the bill for this repair...!”

Dear Mr Wood

I am sorry you have felt it necessary to write such a review. I have investigated your complaint and although it is almost 3 years since we installed your windows, when you called us with a problem at 4pm we pulled out all the stops and had a fitting team at your property at 9am the next morning.

When we checked the level of insulation installed we agreed to increase it to ensure you were happy. We did this immediately. During this process it was necessary to adjust the lead trim above, due to the poor condition of your rotten lathes under your tiled cladding above we advised that there was a risk it would not be possible to push the lead further up the back without the tiled cladding failing, collapsing and causing injury. We agreed with you that we would happily return when you chose to repair the existing rotten cladding and we would extend the trim. However you never called - You just chose to write a review instead. We really don't understand why as we feel we addressed any issues raised without delay.

Putting this aside we re-attended and removed your new cladding, we completely replaced lead with new and we then replaced the cladding - our fitters mentioned you said we had done a better job with the cladding than those you paid initially - which is great news.

We hope you are happy, we understand that you don't want to adjust your review however we want people to be sure we are a company that values its customers and the 200 plus 4 and 5 star reviews as can be seen on this site prove this, and we always try our best to get customer satisfaction.

“Origin bifolds and korniche roof lights all v good quality and look great. Fitters very competent and pleasant, leaving site clean and tidy. Would recommend without reservation”

1 Helpful Report

“We ordered 2 doors, 1 a composite and the other a UPVC. From start to finish we were provided with friendly and professional service, the fitters were brilliant, they left everything spotless, and the price we paid was very competitive. A great local company, thank you Simon and team. Phil. K. Hannam.”

“Very reliable and very professional! Trustworthy! Great door ! Simply loving the Aluminium front door ! Well done to the team!”

“We have just had 10 windows and a new door fitted, work was completed to a very high standard in two days The two fitters were excellent,left inside and out spotlesss, the windows look great as does the door even fit a new catflap i would not hesitate to reccomend Shire doors 1st class service from start to finish and all at a very reasonable price.”

“Very pleased with my new doors complete with cat flap. The fitters were very efficient and coped well with everything an old house comes up with. The only problem I think was the length of screws that came with the cat flap but in true fitter style they had some in their box and sorted the problem. I'm left with a lovely clean looking finish and feel the benefit of my new doors already.”

“Very pleased with our new composite door! Happy with whole process from initial conversations, booking the installation, and the installation itself.”

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Shire Doors Ltd is rated 4.67 based on 222 reviews