"Initially things looked good, however while doing some internal renovation work we discovered that the windows fitted by Shire Doors hadn’t been insulated and sealed at all. In fact we could see daylight around the edges. The door fitted by Shire Doors was not securely fixed and the frame moved if pushed against. A bow window fitted by Shire Doors has not been fitted correctly. They had to return to put some insulation in and add a support underneath. Also, the lead work on the roof of the bow window has not been sealed against the existing building fabric and leaks. Shire Doors have refused to rectify this, leaving me to foot the bill for this repair...!"
I am sorry you have felt it necessary to write such a review. I have investigated your complaint and although it is almost 3 years since we installed your windows, when you called us with a problem at 4pm we pulled out all the stops and had a fitting team at your property at 9am the next morning.
When we checked the level of insulation installed we agreed to increase it to ensure you were happy. We did this immediately. During this process it was necessary to adjust the lead trim above, due to the poor condition of your rotten lathes under your tiled cladding above we advised that there was a risk it would not be possible to push the lead further up the back without the tiled cladding failing, collapsing and causing injury. We agreed with you that we would happily return when you chose to repair the existing rotten cladding and we would extend the trim. However you never called - You just chose to write a review instead. We really don't understand why as we feel we addressed any issues raised without delay.
Putting this aside we re-attended and removed your new cladding, we completely replaced lead with new and we then replaced the cladding - our fitters mentioned you said we had done a better job with the cladding than those you paid initially - which is great news.
We hope you are happy, we understand that you don't want to adjust your review however we want people to be sure we are a company that values its customers and the 200 plus 4 and 5 star reviews as can be seen on this site prove this, and we always try our best to get customer satisfaction.