Mrs Angela B
Very poor service and after care. First delivery of windows and doors included one wrong door, a few missing panels for bifolds and two wrong windows. Fitting was riddled with errors including scratches to frames and sills, faulty glass panes, missing door seals - the list goes on. Martin even got abusive when I asked for the list of over 30 problems after installation to be resolved! Since installation parts have fallen off doors and Shire refuse to honour the warranty and repair. Tried mediation, tried to get it resolved and we're getting nowhere. Would never use again. Read the other reviews and Shire's pitiful response... seems there's a pattern and you don't take any responsibility for problems you cause. Shame
Helpful Report
Dear Angela, We installed your doors and windows 2 years ago, In very difficult circumstances due to the poor standards on site.

In answer to your review. We always treat customer service and complaints very seriously This is proven by in excess of 200 genuine 4 and 5 star reviews online. We attended quickly to replace any seals that had been damaged by your builders who thought it ok trampling over them with rubble, replace drip caps that had been knocked off by those on site, and where necessary we replaced glass if it did not fall within the industry standards as set down in the glass and glazing federation standards. we did this without any fuss or additional charges to you.

I understand you are not happy and wish to vent online by way of a 1 star review. However you are not telling the whole story. We had a contract, you visited our showroom and you negotiated a good price, you tried to be clever and cancel the final product which was where all our profit for your contract was. You chose to cancel and buy elsewhere even though you had signed a contract to buy it from us, thus starving us of any profit. You did this and yet you are surprised when we refuse to offer service as a result. As you defaulted on the contract the mediation services were not available to help you. If you wish to fulfil your contract take delivery of your final door and pay your bill we will be happy to reinstate your service.

I do not understand what pattern you speak of, people who work within their contractual obligations have a great experience.
Shire Doors Ltd is rated 4.67 based on 221 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial